Hellopeter.com Reviews 118

TrustScore 2 out of 5

1.8

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, finding it unacceptable and often leading to wasted time and money. Customers frequently reported issues with the staff, describing them as unprofessional, unhelpful, and sometimes even rude. Communication was a major point of frustration, often being limited, incorrect, or non-existent, making it difficult to resolve issues or get clear answers. Reviewers also struggled with customer service, experiencing long hold times, unanswered calls, and a general lack of assistance. Attempts to contact the company through various channels, including phone and email, often went unaddressed. The website was also a source of dissatisfaction, with users reporting difficulties in logging in or finding necessary information.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many expressing deep dissatisfaction. Customers report... See more

Staff

Customers consistently express dissatisfaction with staff interactions. Many reviewers report encountering... See more

Customer service

Customers consistently note negative experiences with customer service, often citing unhelpful and... See more

Customer communications

People report negative experiences with contact, frequently citing a lack of response. Many customers mention... See more

Website

Consumers find the website to be problematic. Many reviewers express frustration with how the site operates,... See more

Based on these reviews

Rated 2 out of 5 stars

Chicken Licken Rosebank..I always phone in to order chicken because I work 5 minutes away from the store, on Friday 21st November 2025 I was using my manager's card to pay. I tapped and it required a... See more

Rated 2 out of 5 stars

Companies need to pay between R699 and R4,459 per month to manage and respond to their reviews on Hello Peter. One needs to ask where Hello Peter's loyalty truly lies: with consumers or with p... See more

Rated 1 out of 5 stars

I have been promised a pick-up of an international order within 2 days after requesting it. It is more than 14days and there has not been any pick-up. Communication is very limited and incorrect, when... See more

Rated 1 out of 5 stars

My daughter won some money on betway. She then done a cash send withdrawal using the Nedbank imali cash send. However no sms came through. When she went on the live chat it says the payment was succes... See more

Rated 5 out of 5 stars

Dr. K. Essel at Glynnwood Hospital is truly one of the best gynaecologists I’ve ever been to. He’s incredibly patient, attentive, and takes the time to explain everything clearly. He always answers my... See more

Rated 5 out of 5 stars

DONT USE THESE PEOPLE Been with them 4 years 8 cars insured , the 1st claim , traveled 14000 km in 18 months , vehicle hijacked and claim been declined because they say vehicle was used for bu... See more

Rated 5 out of 5 stars

I had some horrible experience with one of the banks despite constant communication with them via emails and calls i still did not get any assistance, put my review on HelloPeter and within days they... See more

Rated 5 out of 5 stars

Have a problem with rain network,,,, it has been not working since Sunday n i did report on Monday n was told that they could see that it's not working according to their system n they tried to do man... See more

Rated 1 out of 5 stars

Zoomflex fibre has done me wrong as a customer for the 2nd time now. 1 st time they increase the recharge bill WITHOUT mere mail, call or even text; brought the matter further to their attention they... See more

Rated 1 out of 5 stars

Such rubbish. I booked a moving co on the strength of all the 5star reviews. After they turned out awful I went online and saw other review sites had accurate reviews averaging 1-2 stars and similar e... See more

Rated 1 out of 5 stars

Lovisa South Africa I have never came across such bad service.. I placed an oder online and went for the faster delivery of 1-2 days @R110, I am past both delivery days and still dont have my... See more

Rated 1 out of 5 stars

Click Superstore Ltd. Operate with a website and eBay as sellers. I ordered a £160 bird bath on the 1st May 2025. To date I have nor received the item or a refund despite numerous requests. The compan... See more

Rated 1 out of 5 stars

Very disappointing customer service at Makro Ottery. The cashier was busy chatting to the packer and completely ignored my wife. When it came to payment, an error was made, likely due to a lack of att... See more

Rated 1 out of 5 stars

True north Debt solutions, please watch out for this company making random calls to individuals promising them to negotiate their interests rate with banks. They scammed me into this only to realiz... See more

Rated 1 out of 5 stars

Its ironic complaining about a review site on a review site, but hellopeter changed their website months ago and I've been unable to log in since. I've contacted their helpdesk, but have not heard an... See more

Rated 1 out of 5 stars

TRUE TONE TV REPAIRS are thieves they access your house and steal TV parts whilst doing diagnostics on your TV, then claim that they are repairing it, then remove motherboards with the intent of repai... See more

Rated 1 out of 5 stars

I have tried on numerous occasions to get in touch with Mweb regarding an upgrade to fibre internet and on all the phone numbers provided and live chat, no one can assist me. I wanted to talk to someb... See more

Rated 4 out of 5 stars

Hi this is Mazwi Dubazana, I have recently purchaded avehicle from Parkview Auto Vereeneging and thier service was extremelly amazing.I have enquired on the 20th of Jan2026 after I so a vehicle advert... See more

Rated 1 out of 5 stars

Hello there, i have a problem with Nike and Aramex. I ordered trainers from Nike on the 26th of November up to now i haven't received them. The courier guy called asking for me to send him a picture o... See more

Rated 1 out of 5 stars

Rentoza is one of the worst places you can do business with, phone got stollen or lost and i went to go make a case at the police station, so i filled in their papers submit every, so... See more

Rated 1 out of 5 stars

I booked a bus by Flixbus from Berlin to Prague late at night. Firstly my bus arrived late and not on time but when ai thought it wa shim that arrived the driver yelled at me: “ No English “ as I trie... See more

Rated 1 out of 5 stars

If I can give a 0 I will. Cell c is useless doesnt matter if it is in store ( The Grove Pretoria or their call centre ,no one can help. Disconnected my phone I send through payments 7 times. E... See more

Rated 1 out of 5 stars

Application for international police clearance. My wife applied for international police clearance on the 15 April 2025.The application was received on the 21 April 2025 in Pretoria.The clearance... See more

Rated 1 out of 5 stars

Good evening, I trust you are well. On the 24th of October 2025, I bought a CK bag. On the 6th of November 2025, I returned it to the shop because it started peeling off on the bottom sides. The... See more

Rated 1 out of 5 stars

Ironically the worst customer service I have received in recent years... Not sure if just bad of if staff replaced with bad AI.

Rated 1 out of 5 stars

Mr Price ACS should train their agents very well on how to handle their calls, those are the most unprofessional beings harassing us just for payment arrangements. There's an agent who swore at me lit... See more

Rated 1 out of 5 stars

We were looking for a second hand shipping container and on 11 November 2025 we came across a advertisement on Facebook of a company "BULK FREIGHT SHIPPING CONTAINER SALES AND CONTAINER CONVERSION", b... See more

Rated 1 out of 5 stars

Paid for two cutting boards online. Nothing delivered and my emails chasing the company are just ignored. this is a scam

Rated 1 out of 5 stars

After writing a review about my experience with a product I purchased on Takealot, my review was blatantly rejected. The item I received looked similar to the one advertised, but it lacked the brand... See more

Rated 1 out of 5 stars

on the 13 Nov 2025, 15:17 i send an email to mancosa regarding my experience about the institution and how unfair they are and it read as follows.......I am writing this with a heavy heart, and... See more

Rated 1 out of 5 stars

Extremely disappointing experience with incompetent staff who were unable to explain how my review allegedly violated their guidelines, despite my direct inquiry. When challenged to clarify, they went... See more

Rated 1 out of 5 stars

I’ve received nothing but bad service from MTNza this network is refusing to close my contacts after its duration has finished. Instead I’m being placed on another contract without my knowledge when i... See more

Rated 1 out of 5 stars

Good day, i was called by this company named Creditore with regards to the loan i have with Bayport, This company called me to give me a discount by reducing my loan amount that i am currently paying... See more

Rated 1 out of 5 stars

I purchased a 9Kva Gentech Generator online from Makro, paid for it, and then only the next day received a message saying the product was out of stock. Let that sink in: The product... See more

Rated 1 out of 5 stars

If placing your experience your had with a company and even the way HelloPeter play the GOD factor over a person get handled like a small child. Who does these people think they are and why come up fo... See more


Company details

Information provided by various external sources

Hellopeter.com is South Africa's leading consumer advocacy and corporate reputation management website and has become one of the biggest customer service sites in the world. The platform provides consumers a voice to far reaching audiences and conne...


Contact info

1.8

Poor

TrustScore 2 out of 5

118 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Makro poor service on warranty

This is an unfortunate experience I have with Makro Springfield on attempting to have a fridge, 2 months old , repaired under warranty. Reported on 13 January 2025. Purchased in November 2024 . Has extended warranty. It's not functional .
They give every excuses on not attending to fault by blaming Defy . I purchased from Makro. Their stated turnaround time is 72hrs. Now when fault with large item , a week to wait and not resolved , despite speaking to Manager Stacey , who belittled me for not contacting the branch directly. The number to call on till slip is a number for Makro head office . The excuse is that it does not reflect on Spingfield system .
As a customer, I bought a fridge for my mother . I assured her it would be sorted, as it is under warranty. A week later ,... apparently the Defy ppl only attend on certain days .
The customer Service and Standard , still not delivered , is definitely substandard .
I write for the company Wallmart/ Massmart to realise the standard of service they allegedly provide.

January 13, 2025
Unprompted review
Rated 3 out of 5 stars

Well I utterly dislike cintsvtibe Hello…

Well I utterly dislike cintsvtibe Hello Peter about a company that wants to dispute what I have written about them DEBT REVIEW COMPANY Sent email to HELLOPETER ALSO TRIED CALLING THEM BUT TO NO AVAIL I would give them a 5 star for all my other complaints against companies but them themselves I cannot believe

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

I have subscribed to Vuma on the 13th…

I have subscribed to Vuma on the 13th of December 2023 to be installed at my place of residence up until today no communication is being made with me. The agent name who was assisting me is Netshedzo I'm the one who has to constantly do follow up on her, but she's not worried that I paid. Everything she's coming with stories, and different requirements from Vuma. I have never experienced such bad service in a very long time, but this is disgusting

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Uber eats is a scam

Uber eats is a scam, I ordered food on the 1st of January around 4pm, I then wrote in the notes which address to use because the one on my app is my work address and the driver responded “ok” then I received a call from Uber eats saying the driver is trying to reach me but when I went outside there was no one , I then called the driver whom told me he was at Sasol garage, I went to Sasol garage and he was not there and I called him again and this time he was not taking my calls , I then called KFC telling them the situation and they said I should report this to Uber eats as there was nothing they could do cause these people eat our food. I then tried reaching the driver again whom answered and said he is at 371 which is my work place and I went there but he wasn’t there, I asked security if they had seen any delivery and if they left anything and they said they saw a delivery bike but it left without leaving anything, I then called the driver with no avail and called KFC again and was told the driver said he took a picture of my order and left it with Security! Please note my order was never left with Security and even the picture that the driver took it looks like the food is still in the delivery tank it does not show anything that indicates that the food was left with anyone and now Uber eats does not want to refund me, they say the driver cancelled my order and I am not going to get a refund!! I want my money from Uber eats cause I never received the food and the driver lied about leaving the food with Security!

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

So we get reviewed by someone we don't even know we get an email saying someone left a 1 star review and cant read everything that's been said ,When then login to Hellopeter to defend ourselves we get a message saying we cannot access our account unless we pay ??? we did not ask to have any reviews posted about our company ,we did not ask for hellopeter and now they trying to force people to pay for false reviews. This Has happens to many businesses being scammed into paying for nothing.

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

I orderd at SHEIN ,and the order that…

I orderd at SHEIN ,and the order that was suppose to be delivered by BUFFALLO LOGISTICS ,i made payment of R359 for delivery at BUFFALO LOGISTICS,after paying and im now getting messages from compay called FEDEX that my parcel will be returned if i dont pay ,i see money going out from account R373,Is BUFFALLO LOGISTICS sell our personal informations without our knowledge?

I tried sending baffallo message to make them aware about the situations and no one is willing to help

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely bad and unprofessional service

Trying to get hold of Momentum is a total nightmare, you cannot find details to go to a walk-in-center like any other Insurance company, the consultants do not check emails properly and is asking for info that was submitted a few times already, when phoning the call center it is busy (understanding) however it ask if you prefer a call back and when leaving your details nobody is coming back to you, when phoning and managing to speak to a consultant the call got cut or dropped (18 Nov - phoned 8 times) 0860 657 585, consultant not phoning back, eventually we ran out of airtime and gave up, is this really what you call customer service? If this is service then I don't want to know what bad service is like!!! A few consultant that touched the case, Xolani Makhatini, Sherri Jacobs, Anele Tofile, can't even remember call center consultant name, please check as call are recorder (I hope), 1st request was submitted 22 Oct and when speaking to another consultant on 22 Nov said email was not received, then quickly said it was received on 4 Nov, still asking for same info ..... Francois Du Preez

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

No sauce

No sauce, dry, tasteless, chewy, this is the pizza I lent my hard earned money buying at Umphakathi mall Debonaires, I always buy in Greenhills as they have the most juiciest pizza ever, but because I stay in Toekies I thought let me support what’s close to me. Famished as I was, I even lost my appetite! Debonaires umphakathi mall staff definitely need more training on how to make the BEST pizza like Greenhills Debonaires!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

NCC Randburg has the best facilities…

NCC Randburg has the best facilities and facilitators/owners(Pranil and Roma).
They treat you with the utmost respect and dignity. Being one of their students I can certainly say that they only want the best for you to achieve your goals and not only that, they treat you as family. There’s no judgement and are very patient while they teach you from basic computer skills to advance skills. I would definitely recommend NCC Randburg.

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Not happy with the ambulance call…

Not happy with the ambulance call center of ekurhuleni i stay in putfontein under Daveyton so we use phillip moyo or far east hospital

My sister was pregnant an was experiencing pains, i couldnt find a transport in our area as we stay in an informal settlement i then called an ambulance they gave me a reference number 100309 the lady said her name is mathapelo and promised to come. We waited from 1am... I called to check how far they were they said its still on the way we waited till 4 when i called again they said tbry will call me when they send it when i asked who was i speaking to she hanged up. i then went on the main road to try n get some help from random cars my consent is they should have told us they wont come they no longer give service to pregnant people. It should be official thst ambulances are not used for pregnant people that we use public transport even if problems occur the drivers wont get in trouble.

As we got to the hospital the bby was already tired the heart rate was low

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

I am not happy with MTN as a customer…

I am not happy with MTN as a customer we are not getting good service they even listed me as a default payer and blocked my credit score and I don’t owe them any money .when you call the transfer to different places but don’t help at all

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Struggling with Telkom

Good day,
I am so disappointed in Telkom Business. Telkom Agents from Cape Town phoned me in February 2024 to inform me Telkom will be doing away with ADSL services and I need to migrate to fiber. I told the lady I had the same call a year ago, Telkom immediately started charging me for a new service and I struggled 7 months to get the service cancelled that was not available in my area.
She promised me this will not happen again and that fiber is now available.
Needless to say, I was immediately billed for the new service again. The new router and sim card arrived February 2024 and could not be installed because once again, the service is not available in the area my office building is located.
I am struggling since April 2024 to date to get this new service cancelled from my monthly account as I am just a small business with a limited budget for telecommunication.
I sent emails on the 11/03/2024, 25/03/2024, 11/06/2024, 30/07/2024, 06/09/20214 and made many many calls of which extend 35+ minutes at a time.
This morning after a call of 58 minutes I had enough.

On Monday 14 October my landline number that was migrated to a sim card and new wireless handset is down. I phone Telkom business, they say they cannot help, this is now a mobile number and I need to phone Telkom mobile on 081182/3. This morning I phoned Telkom mobile. They are unable to assist they say as this is business line.
What am I supposed to do? I am 640+ km away from the nearest Telkom outlet.
The fiber service I'm trying to cancel from April 2024 is also still active.
I truly don't know what to do.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Richard service centre is more…

Richard service centre is more profesional , client need to learn how to takes care on thy vehicles than to drive only. E.g if the car is overdue on service is going to damage the Engine. Tsholofelo Zwane is one of our client done that till the car stops it self

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Hello Peter cannot be trusted anymore

Hello Peter cannot be trusted anymore. The fact that they allow malicious reviews and then extort companies to pay to respond to lies is unacceptable. They suggest you contact the ombudsman to resolve the issue. We will do that and more.

October 8, 2024
Unprompted review
Rated 1 out of 5 stars

Plumbers at their worst

UNSCRUPULOUS, UNPROFESSIONAL PLUMBERS.
Used a Plumber called THE PLUMBERS (0748653522). They overcharged (worked for under an hour and charged for two hours. the rate was 850 per hour-seems rather steep anyway). They were not transparent about what they actually charge for-they purchased a kitchen tap mixer that couldnt fit in my basin and that was my fault-instead of their poor plumbing judgement. They said it was because i gave them such a small budget for purchase. Blame blame blame, overcharge and not transperent of the charge for purchasing the mixer. Highly unprofessional and cheats.

September 30, 2024
Unprompted review

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