Super Reviews 522

My tech came in and was prepared with everything needed to fix my dryer. He was done within the hour and my dryer was running like new

Great job. Everything was professional and punctual. Great communication. Thank you.

Very good service and actually had the needed part on hand, I'm just sorry I didn't have enough in my account to tip Galus😐

Michael was personable and helpful

Jamie was very informative about the issue and any follow up.

Reza, the technician, was informative and knowledgeable about the appliances. He recommended their warranty plan that covers appliances around the home at a great price.

Very professional, helpful and knowledgeable.

Very professional. Thank you

This company sent us an electrician for some standard rewiring and outlet repairs and he wound up frying the switchboard to our furnace leaving us without heat during a major freeze over the weekend (it’s now been a week without working heat). The electrician refused to try to rectify the issue so they sent an HVAC expert out and he confirmed this was in fact an electrical problem but attempted repairs anyway with no success.

The company is slow to respond (if you get a response at all), has a ‘kick the can down the road’ approach and have even responded to some of my email correspondences with incorrect information , confusing my account with someone else’s expired policy and then not replying at all when this was pointed out.

Every single time we’ve tried to get someone to repair the issue (our HVAC system was working perfectly before the electrician SUPER sent messed up the wiring) the company sends someone who either doesn’t know what they’re doing or wind up not even showing up at all.

I do not recommend this company at all- stay far, far away from them.

Madjid, is excellent. I am very impressed with is skills and great personality. Wonderful and knowledgeable technician.

Fuad was knowledgable and professional great service

Wonderful service. Alberto was pleasant and polite and efficient.

On time. Professional, knowledgable. A really nice guy who doesn't lag!

Terrible experience with our Washing Machine. Went 3 out of the last 9 months without it due to lack of communication with the contractors, and all around poor customer service. Asked to speak to a customer service manager every time, because the customer support had to put on a call back instead of just transferring us. As someone who leads a customer service team, terrible business practice. Why have managers of customers can’t be escalated to them?

The last visit, the technician came and said it was working fine, Super closed the ticket, and then we had the same exact issue. Video below was taken on Saturday (2/8). Ticket was closed Thursday (2/5).

We ended up having to buy a new washer and dryer unit because we couldn’t go another month or more of this back and forth. The cost of all these fixed and issues totaled up to $1,176 that Super already payed for. How much more time and money would need to be spent on this?

He was on time and efficient. He diagnosed the problem and got the part that was needed to be replaced. Awesome job very fast.

Paul was punctual and polite. He gave a detailed explanation of everything and was super helpful.

My technician was wonderful fast and efficient will definitely use the service again

Usman was excellent, communication was timely and consistent. He’s super knowledgeable. Definitely recommending him.

Their communication is superb! Very professional. I highly recommend them.

Arkbar the technician was very attentive to check everything including the outlet and breaker. As well as the dryer itself.