James R. was an excellent appliance repair technician. He was knowledgeable, skilled, fast, courteous, and caring. Not only did he move effectively and kindly through the entire process, but he spent... See more
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Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
Contact info
120 2nd Street, 4th Floor , 94105, San Francisco, United States
- (844) 99-SUPER
- customerservice@hellosuper.com
- hellosuper.com
Replied to 36% of negative reviews
Typically replies within 24 hours
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The service was punctual
The service was punctual, the diagnosis was quick, and the repair was immediate. The technician was very helpful and answered all my questions about the situation.
I submitted a warranty request for my sprinkler system
I submitted a warranty request for my sprinkler system. The company that was assigned didn’t come to my house. The technician called me and asked what the issue was. I sent pictures and he said oh that won’t be covered so I asked him to cancel the request. Next I get a call from the sprinkler company saying they are submitting a request to get it covered. I am now having to pay the 95.00 service fee and no one has been to my house, no one has looked at my sprinkler system. Super says the vendors getting the money, the vendor said they aren’t getting the money. So why am I being charged for a service not completed? So far they have paid for no repairs that I’ve had to do on this house. It’s always we don’t pay for that!
Great service
Great service! Everything is what they say it is with the service and no surprises at the time of payment! And they keep you informed with the arrival time.
Very knowledgeable, fast and great service
Artem made it easy , truly hassle free .
Elvin was friendly knowledgeable and…
Elvin was friendly knowledgeable and efficient. He was responsive and competent. Highly recommend him.
Amazing service …
Corey was my technician and he was amazing! He made calls to the manufacturer and told me exactly what I needed to say / ask whenever I am able to get a hold of them.
I have a home warranty but their fee was higher so I decided to try something different
Highly Professional Refrigerator Repair
I had a great experience with Hoover Menezes from Wrench Box Appliance Repair. He was extremely professional, courteous, and left everything clean after fixing my refrigerator. Outstanding service from start to finish.
Usman was amazing patient and very…
Usman was amazing patient and very professional. He came to my home 2 visits 1st time I didn’t have enough funds to cover charge I texted him 3 days later to have him come back and he came ahead of schedule. My oven is back working perfectly right before the snow storm. Thank you Usman I’m a very satisfied customer! God bless
Rachel was courteous and efficient
Rachel was courteous and efficient. Took care of broken dryer switch in less than an hour. Thank you.
My technician Karl was very…
My technician Karl was very knowledgeable and able to explain the issue I was having, and provided me with tips on how to maximize the life of my machine.
Extremely expensive
Excellent service! The technician reached out to me and…
The technician reached out to me and helped me diagnose the problem before his arrival so he could order parts, which was super convenient and made the visit go a lot quicker. I would highly recommend them to anybody looking to repair appliances in the future.
Great experience on-time and very efficient
On-time and knew what he was doing and very courteous.
Perfect service
Edgar was on time, polite and efficient. Give him a raise!
Responsive
Met all expectations for my repair. He assessed the situation and came back on the day promised to find sh the repair.
Ahmad was great
Ahmad was great! He was very knowledgeable on how to repair my dryer in a timely manner.
They were fast to reply and send a tech…
They were fast to reply and send a tech out to me….Technician was prompt, polite and professional. Explained everything, found the cause of the problem, and had the new parts in his car. Waited patiently to let my washer go through its drain cycle. Although they push buying the warranty they don’t insist, but then the price for the parts were pretty high, but by then they got you.
Adam was great and resolved my problem
Adam was great and resolved my problem. Very nice and friendly!
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