Super Reviews 522

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and efficiency, often highlighting their courteous and caring approach. The service provided is frequently described as excellent, with many appreciating the promptness and thoroughness of the technicians. People also commend the clear explanations and helpful advice given regarding appliance maintenance and repair options. However, some customers were dissatisfied with aspects of the product and customer service. A few people experienced issues with repairs not being fully resolved on the first visit or with products breaking down shortly after service. There were also instances where customers reported long wait times for repairs, a lack of communication, and difficulties in escalating issues to management, leading to frustration and stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise technicians for being polite,... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency and professionalism of... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers report positive outcomes, such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise specific agents like... See more

Technology

Users describe positive interactions with technology. Customers consistently praise the technicians for being... See more

Based on these reviews

Rated 5 out of 5 stars

James R. was an excellent appliance repair technician. He was knowledgeable, skilled, fast, courteous, and caring. Not only did he move effectively and kindly through the entire process, but he spent... See more

Rated 5 out of 5 stars

Paul did an absolutely amazing job repairing my dishwasher. From the moment he arrived, it was clear he’s not only highly skilled but also ethical and trustworthy. He took the time to thoroughly asses... See more

Company replied

Rated 5 out of 5 stars

Super HelloSuper is very professional in helping with my service for my garage door. They hired an excellent professional company, Advanced Garage Doors. They did a great job, showed me how to spray t... See more

Rated 5 out of 5 stars

I have to say, the company has really improved. I’ve been a customer since 2022 and went 11 months without needing to file a claim. Recently, however, we had several claims, and I was impressed with h... See more

Company replied


Company details

  1. Insurance Company

Written by the company

Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

522 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service was punctual

The service was punctual, the diagnosis was quick, and the repair was immediate. The technician was very helpful and answered all my questions about the situation.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

I submitted a warranty request for my sprinkler system

I submitted a warranty request for my sprinkler system. The company that was assigned didn’t come to my house. The technician called me and asked what the issue was. I sent pictures and he said oh that won’t be covered so I asked him to cancel the request. Next I get a call from the sprinkler company saying they are submitting a request to get it covered. I am now having to pay the 95.00 service fee and no one has been to my house, no one has looked at my sprinkler system. Super says the vendors getting the money, the vendor said they aren’t getting the money. So why am I being charged for a service not completed? So far they have paid for no repairs that I’ve had to do on this house. It’s always we don’t pay for that!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Everything is what they say it is with the service and no surprises at the time of payment! And they keep you informed with the arrival time.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service …

Corey was my technician and he was amazing! He made calls to the manufacturer and told me exactly what I needed to say / ask whenever I am able to get a hold of them.

I have a home warranty but their fee was higher so I decided to try something different

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Usman was amazing patient and very…

Usman was amazing patient and very professional. He came to my home 2 visits 1st time I didn’t have enough funds to cover charge I texted him 3 days later to have him come back and he came ahead of schedule. My oven is back working perfectly right before the snow storm. Thank you Usman I’m a very satisfied customer! God bless

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

My technician Karl was very…

My technician Karl was very knowledgeable and able to explain the issue I was having, and provided me with tips on how to maximize the life of my machine.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

They were fast to reply and send a tech…

They were fast to reply and send a tech out to me….Technician was prompt, polite and professional. Explained everything, found the cause of the problem, and had the new parts in his car. Waited patiently to let my washer go through its drain cycle. Although they push buying the warranty they don’t insist, but then the price for the parts were pretty high, but by then they got you.

January 13, 2026
Unprompted review

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