HelloTech Reviews 97

HelloTech is a large tech compnay operating in all the metropolitan areas of the United States. Services can be slow but are generally considered satisfactory.

Horrible!!! I was charged for services that were not provided. Omir and Rose were rude!!!! Please beware of this company!!! They are committing fraud!!!!

THE WORST - DO NOT USE

They farm the work out to unqualified, third parties.

STAY AWAY

GoodbyeTech

They keep billing me long after I canceled. They refuse to stop billing me. I will have to cancel the credit card. That's the only way.

this company is truly disappointing , Phil T is honestly the worst tech ever not only did he not complete the install, but he offered to come back and do it on the side on a weekend ( of course never showed or answered his phone) some 7 or 8 months later I set up a wireless printer install appointment ,to which the (same installer) Phil T. cancelled at exactly the time he was to arrive.

Paid for TV installation with tv purchase at Walmart. Was eventually told by hello tech they couldn’t do the installation because they didn’t service our area. Why were we allowed to purchase the installation if they didn’t come to our area in the first place? We were told this after two appointments were scheduled and canceled. Makes no sense. Then the hello tech guy tells me it’s going to take 2 to 3 weeks to get my PayPal refund or 5 to 6 weeks to get a check in the mail for my refund. He hung up on me after I became frustrated. I ended up calling Walmart and had my refund the next day. Do not deal with these people!!!!

Appointment was made for next day so no long wait for service. Technician named Dan texted me that evening to confirm the exact time he would be there. Texted me when on his way. Arrived right on time. Was professional and knowledgeable. Did a few things above and beyond because both my husband and I had surgery and couldn't be of much help with anything. He even came back when we had a question we couldn't figure out how to do so he swung around our house after his last appointment and fixed for us. Would recommend at least in our area.

I contacted them, had to be on line, to install a TV. Canceled the appointment as I found a quicker service. Never thought of them again until receiving monthly membership charges. Did not ask for them. They canceled but declined to issue a full refund. Total bait and switch. Sleepy business practice.

I hired a tech for my aging father in florida to help navigating a new phone. I should have known from the first phone call that the language barrier was going to be an issue. They have an elaborate cancellation policy which also should have been a red flag. My tech canceled with less than an hour's notice and asked to reschedule, and I said I was not interested in rescheduling; I'd rather cancel. I was unimpressed by their English-speaking and writing skills, and equally unimpressed with customer service when I called for assistance after my tech canceled. It seems as though I was able to cancel online for free once the tech canceled my service but I noticed I have a pending charge on my credit card for the entire service fee amount (although they said they were only putting a partial hold on my card) so I took a screenshot of my canceled receipt in case I have to dispute it, which I anticipate I will have to do. The customer may always be right, but not here. Please do your research on reviews before booking this service, and do yourself a favor and skip it altogether. Disappointing for a service that seems to be entirely predatory for elderly folks who need help with technology.

First of all they lie about when they actually take your money. Secondly the tech didnt show the first day. When he did show up the next day, not one of our problems got solved. And lastly, they took the 108 dollars before the tech got out the driveway.

Real bad! I made four appointments with this company and waited for countless hours for them to show up only to have them cancel each appointment. I would only suggest using this incompetent company if you enjoy having your time wasted.

Don't use HelloTech. They set up appointments but a technician isnt actually assigned to do the work. This means when its time for the appointment, no one shows up. They want you to keep rescheduling hoping the local tech will take the job....its a joke

This Company Steals your money. Stay far far away

Scheduled a TV mounting service through Walmart. The technician never showed up and there was no communication at all — no call, no text, nothing.

When I contacted the company, I was told a refund would take 4–6 weeks, which is completely unreasonable for a service that was never rendered.

Walmart customer service agreed this was unacceptable and processed my refund immediately.

I would not recommend this service due to the no-show, lack of communication, and poor accountability.

Next time I'm coming to Trustpilot. If I had seen a 1.3 rating I never would have booked. Wasted 4 hrs of my life waiting. When you try to cancel you get a drop down that doesn't include tech didn't show. They didn't even email me. I had to check after window closed. What a joke. Hope people come here and see this.

Dealing with this company has been one of the most frustrating experiences I've had in the last couple of years.

We bought a TV and mounting was supposed to be included from Walmart. I set the appointment got a confirmation text and I thought all was good to go.

The day before my appointment I clicked the link in the text to make sure everything was still good and there was a notification that the technician was not available. Other than being a little annoyed that I never got a text or an email I didn't think much of it because it was snowing really bad which is why I checked to see if the technician would be coming anyway. So I rescheduled for the next Saturday.

Friday before my appointment I checked to make sure everything was still good to go because I was a little nervous about not getting a notification of the first cancellation. Sure enough there's a notification that the technician cannot make it to the appointment. This time I decide to write to chat and ask them when they will have somebody out to put this TV up. Shortly after I get an email stating that somebody would be coming out between 12:00 and 5:00. Not sure if that meant somebody was coming out to my house that day or not I wrote chat again and they confirmed that somebody was coming to my house.

At 12:30 I checked the appointment again and it says a technician was unavailable. I wrote to chat again with the screenshot and asked them to please let me know when somebody would be coming out for sure because I had just missed that day's work and I can't take a day off without giving a couple of days warning. They tried to gaslight me by saying that I was the one canceling the appointments and rescheduling them.

Chat also claims there isn't a technician within a hundred miles of my house. That statement is a little crazy being as the twin cities (St. Paul & Minneapolis) are both far less than a hundred miles from my house.

So now I'm stuck waiting for them to get in touch with me to let me know when somebody can come to my house to put this TV up. I have zero reason to believe that they will actually get in touch with me being as they canceled appointments and didn't even notify me.

The people that write you in chat are friendly enough but I don't feel that they understand the situation at all. And they will absolutely try to gaslight you so they can deflect or shift any kind of blame.

Cancelled my appointment 3 times and never told me about any of the cancellations.

HelloTech is horrible! Absolutely horrific communication, no way of getting in touch with anyone, they can't get the service address correct. A complete nightmare! Do NOT ever use HelloTech for service.

HelloTech sent an uneducated technician to install my video doorbell and he stayed for hours before he left and the video doorbell was not installed. Last week I worked with a professional contractor who correctly installed the video doorbell and it has been working since then. I have requested a refund of $198.

If i could give them ZERO STAR I WOULD.
I was scheduled for a security system installation on November 22nd 2025 at 10am. I got a email telling me the technician was on his way, at 1005 I received another email indicating the work was completed and for me to rate the technician. I checked my existing camera and didn't see anyone in my driveway.

I called and spoke with a Hellotech representative and she told me that she would get to the bottom of the situation and find out what happened to the technician. I received another call and she was unable to get in contact with him. She told me that she is escalating it to upper management, and I would not be charged because he was a no show, and they can reschedule me for Wednesday November 26th 2025 and it would be compensated. I agreed and rescheduled it.

I checked my account today and noticed they still charged me for the service. I promptly called and spoke to another representative, and I was told that the person i spoke to last Wednesday didn't mean that the reschedule service was going to be compensated. I asked him to go back and listen to there own recording and listen to what she said. He told me that they (the manager) has already listen to the recording and that is not what the respective meant. I told him how in the hell can you tell me what she meant.

I told him I'll send them a copy of the recording because apparently they are not listen to the correct recording. When I told him I recorded all of my phone conversations and will be more that happy to provide them with a copy. I was put on hold and when he finally came back he said that they listen to it again, and they will be refunding me my money in 3 to 5 days, and he wanted to apologize for the misunderstanding...