HelloTech Reviews 97

Not even one star. did not show. Rebook who knows. Thugs

Very unprofessional company. Scheduled an appointment with them for 9-12 for today. At 12 I called to inform them that no one has shown up. They informed me that no technician had yet been assigned to me. They wanted to reschedule for next week but I do not want to deal with such an unprofessional company

I can't imagine this company is gonna last long given their unethical practices. The company is a complete SCAM. I signed up at $20 a month because they mentioned you can cancel it anytime. But they do not disclose to you - and this is the unethical practice - is that once you sign up you can cancel it anytime but they're gonna continue to charge you for 12 months straight. It just won't renew it at the end of 12 months. All they've done is take money from me. I have never gotten anything for that money. I tried to cancel, and I explained UDAAP laws and how this would be a violation, and they continue to charge me. I had to call my credit card and have them block the merchant. And I'm considering looking into a class action lawsuit against them. DO NOT USE THEM!

Do not use. They will charge you for a service that they will never provide. A complete SCAM!

Never showed up, no calls, no update from HT CS after escalating. Charged the card up front, I did get a manager on the line and they canceled the authorization, and when they attempted to charge the card again it was denied because I didn't trust I would get the scheduled service, they went ahead and scheduled the cable installation anyway, yep, you guessed it, he didn't show up, and I am not out my money. Use someone else, I am looking into a reputable Audio/Video company to run RG6 and CAT6e cable, stay away from this place, run for the hills or just accept what you get.

Looking into opening a BBB case as they are taking money and service is not being performed, also looking into Consumer Protection Rights, too many reviews saying the same thing.

I am beyond disappointed with the service I received. The technician was supposed to arrive at 12:00 pm today, but by 12:45 pm, I hadn’t even gotten an alert that they were on their way. I tried reaching out via the online chat, but it was so busy I waited about 10 minutes just to get through. Out of desperation, I texted the number listed on the website—never got a response.

When I finally connected with a representative on live chat, I was told the technician had CANCELLED, and no one bothered to email or call me about this change! If I hadn’t reached out myself, I would have been waiting all day for nothing. The rep said there might be a technician between 12 and 8 pm, and extended our availability window until 8 pm tonight. (high priority) I had to freeze my pans all day just to wait for someone.

At 4 pm, I got an email saying someone would come at 8 pm. Guess what? 8 pm came and went, and still NO TECHNICIAN. When I called again, I was told (surprise!) the technician had cancelled AGAIN, and once more, nobody notified us.

This is hands down the most unprofessional, unreliable, and frustrating experience I’ve ever had with any service provider. The customer service is nauseating, zero communication, zero accountability, and a complete waste of my entire day. Save yourself the headache and look elsewhere! These people have no idea what the word "communication" means. Never again!

I would give it a 0 but not on the scale. They scheduled a service time window with tech me but they did not show. The service rep said they have no policy in their company that says if they did not find a service tech for your scheduled appointment. And that you can only wait at the end of your scheduled window to find that they are not going to show. In my case I called at the end of 4 hour window and was informed they never sent a technician. Very bad service.

This company is a scam. Charged me upfront and never showed up. No email, text, or call... nothing!!

First appointment they cancelled 3 hours before arrival time. Second appointment they never showed up for.
Third appointment they never showed up for.
Waiting to see if they show up for 4 th appointment.
I've called 6 times and no one has answered the phone or called me back when i left a massage.

I scheduled an appointment online, and the technicians assigned to my order were changed twice. Then, at 9:23 PM, I was told I needed to change my appointment time. This is unacceptable, especially since I am dealing with theft and vandalism to my vehicle and was depending on this service.

I paid over $100 and made no changes to my appointment, yet the lack of consistency and communication left me without the service I needed. This experience has been extremely frustrating, and I will be reporting it to Xfinity and seeking a private contractor instead.

AWFUL! DO NOT USE! there is no guarantee that a tech will ever attend to your scheduled service. Especially for cove installations. It is incredibly frustrating to simply get a straight answer from their customer support. They also will charge the installation fee and mark your job complete without ever dispatching a technician. I am in the process of getting a refund which has been proven to be difficult.

Hello Tech BEWARE .
We didn’t see the hook in the cheese and got stuck with paying monthly even though we had only used their service once. Tried and tried to opt out and stop the subscription. These people are brutal BUYER BEWARE

This company canceled 2 scheduled appointments. I give them a 0-F for dependability, reliability and customer service.
I would not recommend this company to anyone or use the products of anyone that partners with this company like Cove security system.

This COMPANY is a royal pain in my ass to deal with & now they increased the monthly service fee from $9.99 to $19.99 without my permission. They always try TRICKS or bait & switch to get more of your $$.

If I could give a 0 I would. This company seems like a scam. I tried to use them through American Home Shield (AHS) to install smart thermostats for me since July 1st. The first tech claimed his car broke down 15 minutes before he was supposed to be at my house. I have rescheduled SEVERAL more times since then and ALL were no shows. I called AHS which was useless and HelloTech will just keep rescheduling. No, info on technicians that canceled except to act like oh well lets try again. They book. Their techs accept the booking then just don't come. Busy is not an excuse for this behavior. Today, August 3rd, was the last chance I was giving them. Of course the tech no showed after they sent me an email saying that a tech was on standby and could make it at noon.

We contracted with Hellotech to mount a TV. The order was taken wrong. They thought I had the parts to mount the sound bar.

It has been two weeks and the job isn't done. After three frustrating, 30 minute phone calls and multiple emails, I found out they don't carry parts to mount sound bars. I am getting a refund for the work they couldn't do.

Stay away from them.

Terrible! They cancelled and rescheduled my appointment 12 times!! Then when the item malfunctioned and I had to have it removed within a deadline in order to get a refund, they jerked me around some more! I then had to hire someone else and pay over $250, which HelloTech would not refund me for!! Stay far away from them!!

Dispatcher was abusive. Suggested that I go help technician with his car breakdown when I complained about the delay.

horrible experience. the hellotech tech took 15 minutes to determine that he couldn't fix our problem. we mistakenly forgot to cancel within their 30 day time frame, and now we are being billed every month for a year. customer service no help. it's a scam/rip off. DO NOT USE!

I called for a tech on Friday and asked for someone on Saturday between 9-1. When no one contacted me, I contacted them and was told they couldn't find a tech in my area. I expanded the time frame to 5 and tey said they would escalate the request, but at 3:32, they still do not have a tech. They advertise any where, anytime, but obviously they are understaffed and make promises they can't keep while continuing to take your membership fee.