Wisp Reviews 11,029

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,910 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its ease of use and efficiency, highlighting how simple it is to obtain prescriptions and access care without the usual hassle of traditional doctor visits. Many appreciate the quick turnaround times for prescriptions and the convenience of resolving issues promptly, even on weekends. People often describe the process as seamless and respectful, making it an excellent option for those with busy schedules or specific healthcare needs. However, some people were dissatisfied with certain aspects, particularly regarding response times, with a few experiencing long waits for replies or prescription approvals. There were also instances where customers felt the product information was unclear or that there were discrepancies with the products received. Additionally, some reviewers expressed concerns about pricing and felt that the cost of services or products was not always transparent or consistent.

What people talk about most

Service

Consumers find service to be positive, often highlighting excellent communication and fast responses, with... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the platform's ease of use,... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the ease of access to... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the fast service, with some... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was super easy and convenient, especially since I travel and it’s not always easy for me to get in to see a doctor. I also liked how quickly I was able to get a prescription. That sai... See more

Rated 5 out of 5 stars

I love using wisp. It’s quick and easy to use and great for busy people with busy schedules. I hate going to the doctor and sitting in the waiting room when I know what’s wrong and know what treatment... See more

Rated 5 out of 5 stars

This was hands-down one of the easiest and most efficient healthcare experiences I’ve had. I knew exactly what I needed for my infection, and the process to get antibiotics was quick, straightforw... See more

Rated 5 out of 5 stars

I had been with Twentyeight Health for a few years and to my disappointment found out that they were charging me a premium rate which I had never signed up for so I cancelled my membership with them a... See more


Company details

  1. Online Prescription Medication Vendor
  2. STD Testing Service

About Wisp

Written by the company

HiSmile

Treatment on your terms. Pick up your meds same-day at any local pharmacy, or choose free discreet delivery.

Take Symptoms Quiz

Shop Birth Control

Shop BV

Shop Yeast Infection

Shop UTI

Shop Cold Sores

Shop Genital Herpes

Online STI Consultation

The waiting room can wait

Written by the company

Sexual + reproductive care online
Get prescription treatment and holistic prevention for your most sensitive needs. That means affordable, accessible care for vaginal infections, herpes outbreaks, and STDs, plus pregnancy prevention and sexual wellness. Connect with a doctor and choose between same-day prescription pickup at your local pharmacy, or FREE delivery straight to your door. No appointments, no waiting rooms. Be heard, get care, feel better.

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

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Rated 1 out of 5 stars

Nightmare!

March 1, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! Thank you for your feedback. We’re always working to improve our services and provide clear information. For questions or more details, please visit our Help Center on our website or contact our support team at support@hellowisp.com

Rated 1 out of 5 stars

I had a frustrating experience with…

I had a frustrating experience with this service. The pricing feels misleading for what you actually receive. I placed an order expecting one type of treatment, but ended up receiving a completely different prescription with a much smaller quantity—without that being clearly explained upfront.
What’s more concerning is that it took five separate emails just to get a clear explanation of the difference. By that point, the order had already been completed, and I was told no refund or adjustment was possible.
Overall, the process lacks transparency, and the communication was inefficient. For the price they charge, I expected much clearer information before purchase and better customer support afterward.

April 27, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there! We appreciate feedback and are committed to transparent billing. Refunds are processed accurately and in a timely manner when applicable. For more information about refund policies and processes, please check out our Help Center by searching “What is your refund or return policy?”, or reach out to our support team at support@hellowisp.com.

Rated 5 out of 5 stars

When you need meds on a Friday or…

When you need meds on a Friday or weekend . They got your back same day !
I was being treated for uti but started feeling yeast symptoms . Obgyn was on vacation and urologist was mean said no fluconazole. All I had left was a trip to $400 ER for yeast infection medicine . This website saved me , same day service and relief starting next morning . Thank you !

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Easy treatment for bv for you and your partner

I stumbled across this website through people on Reddit I’ve been having issues with BV and I also wanted my husband to be treated but it’s not easy for men to get treated they ignore it 99% of the time. We were skeptical at first but it was super easy and super convenient. Our orders were placed and within 10 minutes it was approved, I got a message also from the provider so I know if I had any questions I was able ask and it sent to pharmacy immediately after being approved. If you a busy person or shy or even don’t have insurance this is definitely the most convenient way for you.

April 25, 2026
Unprompted review
Rated 4 out of 5 stars

Quick and simple, but not very personalized

The process was super easy and convenient, especially since I travel and it’s not always easy for me to get in to see a doctor. I also liked how quickly I was able to get a prescription.

That said, I was a bit frustrated that some of my questions weren’t really addressed. I mentioned that this has been a recurring issue and asked about a more comprehensive treatment approach, but that part seemed to get overlooked. The questionnaire also listed options that I later found out weren’t actually available, which was a little confusing.

Overall, it’s great for quick and simple situations, but I think there could be better communication when someone is dealing with something ongoing and needs a more tailored approach.

April 23, 2026
Rated 1 out of 5 stars

I was prescribed a medication and…

I was prescribed a medication and explained what I was looking for medically. The pharmacy flagged the prescription and insists the use and dose are conflicting and advised me to reach out to the prescriber. I did and was brushed off. So I didn’t end up picking up the medication and I’m out the cost of the visit.

April 20, 2026
Wisp logo

Reply from Wisp

Hi there! We appreciate feedback and work to provide timely guidance. Response times may vary depending on the type of consultation, as our priority is always to provide safe and thorough support. For urgent health concerns, please contact a local healthcare provider or emergency services. For more information on typical response timelines, please check out our Help Center by searching “When can I expect to hear from a clinician?”, or reach out to our support team at support@hellowisp.com.

Rated 5 out of 5 stars

Great service

Confidential, speedy services. Using this service can prevent those awkward doctor visits. I would definitely recommend those service to a friend.

April 21, 2026
Rated 1 out of 5 stars

I was looking for Ella in an emergency

I was looking for Ella, the emergency contraceptive. First advertisement was from Wisp offering same day pick up. Which was very important for me to get it same day. I signed up, and hey offered a discount to get more than one so I decided I’ll get two and have one for a possible future emergency since it was a sale for more than one. I wait all afternoon to hear back that I’m approved, I never hear back that day. Next day I hear back and a prescription has been ordered. Turned out no pharmacy in my area even had the medication and it had to be ordered in to be delivered THE NEXT DAY. So now I’m at 3 days trying to get this medication that was advertised as same day access. I could have gone somewhere else for this. So now I reach out complaining about the falsely advertised help. I’m told since I have already been “seen” they can not refund me. I decided to go pick up the prescription even though it is now too late for me to take it based on my cycle and I find out it’s 91$ for the two. The fee I already paid was for the prescription itself to be placed. They charge you more per item even though they are not actually selling you the item. I’ve never had a doctor charge me 6 visits if he wrote me a 6 month prescription. It’s a load of crap. Don’t trust this shady company. Also they say they have the good rx discount for you, it saved me two dollars. The pharmacist looked at me and said that only takes off 2 dollars and we both thought well that’s dumb. Do not waste your time, go to a real doctor and don’t trust they can help you quickly.

To the wisp response, anything to say about falsely advertising same day prescription and not following through with this? Love how your AI team skipped over this.

April 18, 2026
Unprompted review
Wisp logo

Reply from Wisp

Hi there. Additional fees, such as medication-related costs, apply for local pharmacy pick-up and are clearly noted during checkout. Consultation fees cover a clinical review by a licensed provider and, when appropriate, the issuance of a prescription. For more information, please check out our Help Center by searching “Is there an extra charge at my pharmacy?”, or reach out to our support team at support@hellowisp.com.

Rated 1 out of 5 stars

No response

No response

April 13, 2026
Wisp logo

Reply from Wisp

Hi there! We appreciate feedback and strive to provide prompt, reliable support across all channels. Our team works to respond to inquiries quickly and provide thorough information. For more details on what to expect from our support team, please check out our Help Center by searching “What is Wisp's contact information?”, or reach out to our support team at support@hellowisp.com.

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