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Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not re... See more
Company replied
Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
Company replied
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in... See more
Company replied
Company details
Written by the company
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contact info
United States
- service@hellymoon.com
- hellymoon.com
1.8
Poor
277 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID PURCHASING FROM HERE!!! HORRIBLE CUSTOMER SERVICE!!!!
I ordered 3 dresses about 7/26/24, one arrived in a week. It wasn’t a good fit, after multiple emails I declined offers to keep the dress and receive a 30% refund. The dress was returned, at my cost, to an address in TX on 8/6/24, pictures were sent of the return. I have not received a refund as of yet. Now I’ve received notification that all 3 dresses have been shipped, including the one I returned. The only communication is by email and it’s pointless. They give the same scripted response about the return policy time frame. This has been a horrible experience. I’m not only out the $400 I spent on dresses but also the $20 to return one. Avoid purchasing from here if you think there is any chance the items won’t work. You’ll never get a refund.
August 20, 2024
Unprompted review
Reply from Hellymoon
Dear Judith,
we are sorry to see that this experience did not meet your expectations.
Thank you for your concern about refund processing times. We understand the importance of receiving your refund promptly and apologize for any inconvenience this delay may cause. In addition, this situation rarely occurs. Generally, we send out all the dresses at the same time. But this situation has resulted, and we understand your feelings very well. We are more than happy to help you solve your problem.
we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best regards,
Hellymoon Customer Care
Do not buy from this company
Do not buy from this company. They make you pay to ship it back, don't refund the shipping cost, and then will confirm receipt of the items and lie about the refund. They claim they refunded $401 and never did. It's been months and they've provided absolutely no proof of a refund but refuse to do anything but claim that they did refund. I've been disputing this for months with nothing. They didn't respond to any of my emails for a month and customer support is either a scam or absolutely useless.
August 16, 2024
Unprompted review
Reply from Hellymoon
Dear Sarah,
We apologize for any inconvenience or frustration your experience has caused you. Thank you for your concern about refund processing times. We understand the importance of receiving your refund promptly and apologize for any inconvenience this delay may cause. While we strive to process refunds as quickly as possible, the timeline for funds to be reflected in your account may vary based on the processing speed of your bank and any additional verification steps they may take.
Credit card refunds take 15 working days, Paypal refunds take 1-3 working days. Please note that processing time depends on your bank and PayPal.
Thank you for your concern about refund processing times. We understand the importance of receiving your refund promptly and apologize for any inconvenience this delay may cause. While we strive to process refunds as quickly as possible, the timeline for funds to be reflected in your account may vary based on the processing speed of your bank and any additional verification steps they may take.
Credit card refunds take 15 working days, Paypal refunds take 1-3 working days. Please note that processing time depends on your bank and PayPal.
In your case, we've sent you an email so we can discuss it further with you and see what solutions we can come up with. Please check it out at your convenience. We hope to hear from you soon!
kind regards,
Hellymoon Customer Care
Order before reading reviews that were…
Order before reading reviews that were not so great, so it made me nervous. Luckly, I had an amazing experience the tracking was provided fast; the item was delivered way sooner than expected. Lastly, the dress is amazing! great quality fits perfect and is just like the picture/description.
Thank you
August 15, 2024
Unprompted review
Reply from Hellymoon
Dear Evelynm,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Hellymoon will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Hellymoon Customer Care
Hellymoon took my money and did not send the right item
Hellymoon sent me the wrong dress twice, and the second time around I even had to pay the shipping as they just asked me to order it again. I then emailed about it and they initially refused a refund. I then challenged it and they have been "looking into it" for over a month. I don't think I will see that money again.
They are sending these dresses from China, probably from a Shein/Temu warehouse with an inflated pricetag.
Absolutely avoid, I feel I got scammed here. I paid the full price plus extra shipping and never got the item I ordered.
June 24, 2024
Unprompted review
Reply from Hellymoon
Dear Salla,
We are sorry to hear that you received the wrong item. We strive to fulfill orders correctly, but we may encounter some problems during the fulfillment process. We will report this situation to the relevant departments and do our best to reduce the occurrence of this problem.
We'd love to investigate your situation specifically and provide better assistance, but after looking up your username, we can't find your order number. So we sent you a message and we would be very grateful if you could give us your order information.
Looking forward to your reply.
We hope to hear from you soon!
Hellymoon Customer Care
Zero ⭐️ I ordered the dress in April…
Zero ⭐️ I ordered the dress in April paid for express shipping, didn’t receive it until two weeks later paid 160.00 including shipping! Sent the dress back which cost me an extra $30. They received the dress back May 29. I had several emails back and forth with them saying they have escalated it to the correct department. On July 12th they sent me a email saying order was refunded to original payment method which was never received as of today. They keep telling me to check with my bank but that was not the original payment method. I am out of $190 total because this company is a scam! Also the quality of the dress was comical. Unless you want to waste money I suggest you stay far far away from this company!
July 25, 2024
Unprompted review
Reply from Hellymoon
Dear customer,
We are very sorry that we did not provide you with timely service. We have found that you issued a bank dispute on April 29, which will freeze the refund amount. We have reported the relevant matters to the person in charge. Thank you very much for your understanding and cooperation.
Hellymoon Customer Care Team
Full refund received
I have now received a full refund from hellymoon Since posting on trust Pilot. Service was speedy and professional, thank you for full refund for dress.
July 20, 2024
Unprompted review
Reply from Hellymoon
Dear customer,
We have found that our customer service staff has sent you an email and processed the refund. Since we did not provide you with perfect service in a timely manner, we apologize to you again. Thanks again for bringing this to our attention so we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Care Team
Absolutely shocking company
Absolutely shocking company. Quality of clothing is laughable and customer service is non existent. I've lost £140 with this company and a further £30 returning post that they refuse to now refund. I'm £170 and have nothing to show for it. I have contacted their customer service many times and they keep sending very unhelpful responses. They clearly are a sham company, do not use at all!
June 9, 2024
Unprompted review
Reply from Hellymoon
Dear customer,
We have found information about your order. According to the email records, it seems that you did not communicate with our customer service staff about the return address. Because we have several warehouses. But please don't worry, in order to help you solve the problem, we have sent you an email with refund details. Please don't be angry, we are looking forward to your reply.
Hellymoon Customer Care Team
AVOID*AVOID*AVOID*AVOID*AVOID
AVOID*AVOID*AVOID*AVOID*AVOID
Do not buy anything from this site! Outfit purchased, when arrived the quality and state was laughable! Immediately returned, have photographic proof of delivery and postage proof but they have refused to refund, their email correspondence is atrocious and sketchy. AVOID AT ALL COSTS!!!!
June 16, 2024
Unprompted review
Reply from Hellymoon
Dear customer, we regret any inconvenience or frustration that your experience has caused you.
Could you please provide us with your full name? We will use your full name to check your order again.
Once we locate your order number through your name, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kindest Regards,
Hellymoon Customer Care
DO NOT USE
Awful, rubbish service!!! Order number wbhmuk2421 ordered a dress in green paid extra for express delivery which still took over 2 weeks to arrive. Dress arrived in Blue & they would not send replacement or refund or even refund postage or return postage costs. Now paid a further £17.00 to return the dress. Still no refund or replacement dress
May 25, 2024
Unprompted review
Reply from Hellymoon
Dear customer, we are sorry to hear that you received a wrong item. We strive hard to fulfill orders correctly, though, there may have been some issues encountered during fulfillment. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kindest Regards,
Hellymoon Customer Care
Terrible experience
Terrible experience. Received dress and it looked nothing like the original image and was cheaply made so it looked more like a costume.
Returns policy makes no sense and is difficult to do (intentionally I imagine) and the clothing itself is expensive and overpriced for what the end product is. Have received better stuff on SHEIN for a tenner.
Update: Returns email bounced back so doesn’t appear to exist. Can’t get in contact with anyone.
June 10, 2024
Unprompted review
Reply from Hellymoon
Dear customer, we regret any inconvenience or frustration that your experience has caused you.
We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind Regards,
Hellymoon Customer Support Team
Scam company
Absolutely terrible company. They steal images from genuine companies and use them as their own, send you the wrong size dress and the item you receive is awful quality and nothing like the pictures show. They refused to issue you a refund for returns when they’ve knowingly sent you the wrong size and item. I’ve reported them to Klarna, Google, trading standards and now putting a warning to anyone who’s thinking about using them. Please don’t use this company
April 12, 2024
Unprompted review
Reply from Hellymoon
Dear Customer,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap so one of our team members has reached out via email. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Basically an overseas scam company
I attempted to return a dress that was ill fitting and honestly poor quality for the price. Per their policy, I sent them an email within 7 days of receiving the dress (2 days after to be specific). It took over a month to receive a response, saying that the return had to be initiated within 7 days and that I could not return it anymore. Absolutely insane- avoid at all costs!
March 25, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Terrible place- 0 stars
I will update fully. I purchased a prom suit from them - size too small - contacted them did not get an answer until weeks later. requested refund as prom camne ad went and I bought new suit . They are only offering 20%.
no phone number real sketchy never again. this is why I dont shop online.
does anyone know where this company is located
May 21, 2024
Unprompted review
Would give no stars if possible
Would give no stars if possible. A terrible company not based in UK so I
Possible to contact. Awful dresses that are impossible to return for a refund. DO NOT BUY FROM THIS COMPANY!
I have been in contact or trying to contact customer services for months and now a review has been put on trustpilot suddenly they are offering to make it right. I paid £116 for a dress which included delivery and I have had £10 returned. The dress was not the colour or style wanted.
I reiterate do not buy from this company .
April 26, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I order daughter’s senior prom dress
I order daughter’s senior prom dress. I paid expedited shipping. I never received the dress. Or received my money back. They kept saying it’s processing it’s processing then they said it’s ready to ship and I still haven’t received any shipping info. Here it is the day before prom and still no dress. They have stopped responding to my emails. Oh they also only offered to give me back my shipping amount and not a full refund even though they didn’t abide to their own tailoring and shipping time as stated on their website underneath the particular dress I ordered.
May 16, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Poorly made even worse customer service
Ordered a custom sized prom dress it was made incorrectly and was 3inches to small didn't answer emails or resolve anything.
April 26, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Long wait
UPDATE! After a week I finally heard back from the company stating the dress was ready to ship. I explained to them that I needed my money back as if would not arrive in time. They responded again saying that it was shipping out soon. Once again I stated that I just wanted a refund and that if I did not receive it I would dispute the charges through PayPal. They ended up giving me a full refund. I had my money back in 3 days. So although I can not review the product if you have plenty of time to wait for the dress this could work for you.
I ordered a dress on Monday April 29th and the website stated it was in stock and would ship within 48 hours. We had very limited time to receive the dress but since it said it would ship in 48 hours and we paid expedited shipping I expected and trusted it would. However it has now been 5 days and our event is a week from tomorrow. I have emailed several times asking to cancel my order and refund our money since we know at this point the dress will not arrive in time. Radio silence from them. I would like my money back so we can put it toward something different. Beware of buying from a company who does not respond to their customers and lies on their website. I will be disputing the charges through PayPal. Hope everyone reads these reviews and saves themselves the hassle of working with this company and wasting their hard earned money on a scam.
April 28, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
It’s a scam.
.01 for pretty dresses. Everyone please be aware of this website it is a scam website. I bought a dress from them and never received it and tried to contact them but no one is responding. I lost my hard earned money so so sad.
May 1, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Avoid at all cost
Absolutely avoid. Quality dreadful and can’t get your money back
April 30, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
RUN AWAY FROM THE SCAM!!!
ordered a few dresses for my daughters prom, much the same as a lot of people- the company DO NOT respond within 24 hours if you try to cancel: so according to them, despite the fact THEY haven't responded. You're not eligible for a refund: I've raised a dispute but the customer service is vile. Despite sending pictures as proof of TRYING to contact them… they are refusing EVEN though I am within their ‘policy’.
April 29, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
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