The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... See more
Company replied
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See what reviewers are saying
Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not re... See more
Company replied
Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
Company replied
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in... See more
Company replied
Company details
Written by the company
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contact info
United States
- service@hellymoon.com
- hellymoon.com
1.8
Poor
277 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. PLEASE DO NOT WASTE YOUR MONEY. I bought a dress from this company and a few weeks later it came in the mail. It arrived ripped and damaged. Pieces of it weren’t completely sewn together and it was clearly not wearable. The day I received it I emailed asking for a return and they never answered. The company waited until after 7 days which is their return policy to answer my email. They emailed back saying the 7 days had passed and I could no longer return the dress. Even though I asked for a return within a day of receiving it. There is no way to contact the company, they don’t answer emails and there is no phone number. Please don’t waste your money.
April 9, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Terrible
Terrible! It’s been 2 years and I have not received my dress! Horrible! Could only email with customized responses! No money back…EVER!!! SCAM for sure!!!!
April 24, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Great dresses, nightmare returns system.
We ordered 3 dresses and were prepared to take the 15% hit on returning them. They were really lovely dresses, but none of them were right for my daughter.
We 'eventually' got return instructions and followed them to the letter - for return to China!
The tracking reported that they were received a month ago.
We've not yet received the refund despite numerous detailed emails.
(Happy to update this review if we ever get a refund)
**Update. Full refund finally received after weeks of contacting the staff via the chat facility and emails.
April 19, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Surprised at just how great it was!!
After reading a whole lot of negative reviews, I was very skeptical & almost panicked about my purchase. After a week of not getting a shipping confirmation, I reached out & was surprised to get a response back with tracking. According to ALL reviews I read, you’ll never get a response. Dress came today, exactly 2 weeks from date of purchase & I am obsessed! The pics truly didn’t do it justice. The dress is beautiful & made of quality material. Fits very TTS & I am one happy customer. 5 ⭐️, Hellymoon! Thank you.
April 17, 2024
Unprompted review
Reply from Hellymoon
Dear customer,
Thank you very much for being part of Hellymoon!! We appreciate your business and hope to serve you again soon!
Best Regards,
Hellymoon Customer Care Team
Please Please Please be wary of using Helly Moon!!
The day I received my delivery, I contacted them to advise the item was not suitable and requested to return the item for a refund; as per their refund policy. Helly Moon responded by asking for photos of the items, which I sent immediately; Helly Moon responded again by sending a link to the refund policy and offering me a 10% discount to keep the items. I maintained I wished to return for a refund, they then ignored my messages. I messaged them via their live chat and repeated my request numerous times, for them to just keep ignoring me. Being tenacious, I left the Live Chat open and kept requesting they respond. After 2-3 days, they did!!! After lots of repetition and a very frustrating few days, they finally gave me an address to return the items to. In Texas!! (I am in the UK)
It cost me over £20 to return the items, but I did a week or so later receive an email refund notification – but not for the full amount. I am currently disputing this partial refund.
You will notice the reviews are their website are all written by 1 or 2 people, so I would suggest they are writing their own false reviews. My negative review did not get posted!
I cannot emphasise enough the dreadful experience I have had with this company and strongly advise against purchasing through this company.
If you are experiencing problems, I recommend you contact them via their Live Chat and stay online permanently until you receive the response you deserve. Back up your conversations and tell them you are emailing them with a copy of the dialogue for the purpose of audit trail. Good luck!
April 4, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
No Response with Return Attempt
Like others, we had issues with the dress, attempted to reach out the day we received it, as to comply with the 7 day return policy. We’re 14 days and 6 emails in and no response yet.
March 25, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Don't waste your money…
I order a dress on 3/17 and expedited the shipping and have yet to receive the order. The event was this past Saturday. We had to order from another site and overnight the dress. I haven't had any success in canceling the order. This is ridiculous!
April 10, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Hellymoon…i need my dress by THIS…
Hellymoon…i need my dress by THIS WEEKEND, i ordered express shipping 7 days ago, that is 2 days past due and these reviews are leaving no hope for me. Please just get me my dress soon, my order number is WBHMUS00008685
Please just get me the Sheath Spaghetti Straps Black Sequins Long Prom Dress with Split Front size 4 ASAP.
April 1, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
SCAM
SCAM. They already deleted my first review and will delete this one as well so hopefully I can save someone from sending this company $$ before my review disappears AGAIN. DO NOT BUY FROM THIS COMPANY. It took almost 2 full months to receive the dress. I tried to cancel the order after the first 5 weeks and they would not let me. Now I have the poor quality dress and they will not send me a return shipping label to get my refund. In fact, they stopped emailing all together. This website says items can be returned. I am well within the 7 days they require, and still, no return label and no refund. It is 4/7/24 and this all started on 1/31/24. Please, PLEASE do not spend your hard earned money here. SCAM SCAM SCAM.
April 7, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Hello? Anyone home?
Can anyone tell me how to get in touch with this company? Dress hasn't arrived, emails have gone unanswered, and the 24/7 live chat on the website doesn't have a link to actually get to a live chat.
March 23, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I tried to send the dress back and no…
I tried to send the dress back and no contact. I had the dress 7 days before I contacted them. The dress was pretty, but the size was smaller than the measurements they indicated and did not fit. Material wasn’t as good a quality as I would expect for the price. Also I had to contact them after not hearing from them for 2 months about delivery then they said it shipped & it took 2 1/2 weeks for shipping.
March 14, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
BUYERS!!! BEWARE OF THIS SITE
If i could rate it a 0, I would but I can't. Customer service is literally non-existent! Don't even bother emailing them because they won't answer.
I bought a dress at the website then decided to change my mind, so I went ahead and went through their cancellation policy but never heard a response.
I'll see in a couple of days if they respond but as of right now, there is no reply back.
March 14, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Buyer BEWARE
Received a dress that was much smaller than the sizing chart. NO customer service. Received an e-mail back days later asking for pictures. Sent those and no response again. SO disappointed. Why say you have a return policy when you clearly don't.
March 7, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Lie about taking returns
I am in the same boat as everyone else on here. Ordered and the sizing and quality was off. You can actually see the lace the sequins are sewed on to. I have sent several emails and no response. Why even say you accept refunds if you are not going to contact people back? I'm going to post a review everywhere possible so people like all of us won't make the same mistake.
March 4, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
TERRIBLE COMPANY
TERRIBLE COMPANY! Do NOT order from them. The dress that was sent to me was made terribly and when I tried to initiate a return by emailing them, I received no response. I just wasted $200
February 24, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Fradulent company
My daughter ordered a Prom dress which was too large, Order no: WBHMUS0000455. Three days later emailed them to initiate a return. No response after several emails. DO NOT ORDER from this company.
You will not get a response nor your money back if requested.
February 9, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I wish I would have read other reviews…
I wish I would have read other reviews before ordering from this website. We ordered 2 dresses for my daughter for prom. Within 24 hours of receipt, I contacted the company to return because the sizing on the dresses was incorrect. They asked for photos of the dresses with the tags (the dresses arrived with no tags in bags). I sent all the required information so I could get return authorization. NO RESPONSE for 3 weeks. DO NOT ORDER from this company, you will NOT GET A REFUND.
February 8, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Purchased a 2024 PROM dress from…
Purchased a 2024 PROM dress from HellyMoon & it did not fit my daughter. It was too small and the color we received was not the color shown on website. We emailed with pictures (5) times to return the dress. That was at the beginning of January and it is now the 7th of February with no response. There is no phone number, the CHAT does not work and has been a horrible customer experience. BUYER BEWARE. DO NOT PURCHASE FROM THIS COMPANY
February 7, 2024
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Velvet Mini Perfect For Fall
As temperatures drop, I rely on this plush midi more. Its rich velvet fabric feels luxe against bare legs and the flattering cut pairs perfectly with tights and boots. A go-to Friday night find for autumn events and cocktails.
January 16, 2024
Unprompted review
Reply from Hellymoon
Dear customer,
Thank you very much for being part of Hellymoon!! We appreciate your business and hope to serve you again soon!
Best Regards,
Hellymoon Customer Care Team
Do not order from this company
Do not order from this company. Their returns policy is unreliable. For £140 the quality of the item was poor, and was a poor fit, and I requested a return. They authorised the return, there was a large postage fee to return to China, and 5 months later the parcel has been returned to me. No sign of a refund.
November 22, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
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