Help Disneyplus Reviews 327

I had Disney Plus in spanish so my daughter can pick up both languages and all a sudden it's no longer offered seriously considering cancelling membership. She loved watching Spidey and his amazing friends in Spanish.

App is useless. It’s freezes, and is so slow not to mention it just kicks you out sometimes

Paid for a membership then it kept saying I needed to pay again and couldn’t access my account despite my card charged and the customer service lady was horrible at helping had to demand a refund for a good 20 minutes to get my money back.

Absolutely useless.
Paying all that money and then the website constantly throws errors. It's been like that for over 4 months. Have to refresh page 40-50 times before video loads up. Not worth a penny.

DisneyPlus support is practically non-existent. They ask you for details over and over again even when you have already answered them in both the initial phase AND in the chat to them. They don't give you support for your enquiry, they just keep implying they will endeavour to help you, but never answer your actualy question. They even ask how you are billed when the billing is nothing to do with the question, and if you check, it closes the chat window. Disney increased their prices by double, and then decided they didn't need a support team? Do yourself a favour and get onto Plex or similar.

The customer service is awful. They do not like to help people. I signed up for the bundle and my mom had an account a year ago that she canceled. But guess what they did. They started splitting. My bill started charging her with no permission. They can't even find her account because she has none. So of course, I had to cancel these sorry a** people.

I would score Disneyplus TV channel a zero, as 1 star is too generous.
A year ago I phoned DisneyPlus customer services on their london contact number - 020 3936 2903 to cancel my Disneyplus subscription. My service was duly cut.
To my complete shock, horror and dismay I discovered yesterday that, although I had cancelled my Disneyplus subscription a year ago, Disneyplus had nevertheless elected to fraudently deduct a staggering total of £104.88 from my credit card. These monies were unlawfully deducted from May 2023 to March 2024.
I duly contacted Disneyplus Live Chat, which was a complete waste of my time and effort. The operative I spoke to falsely claimed that I had accessed Disneyplus in the last 120 days according to their system. How the hell is one supposed to access a service that was cut as far back as April, 2023? She also wrongly claimed that I had not contacted Disneyplus to cancel my subscription in April of last year. I informed her I have evidence on my mobile phone call log and evidence from my mobile phone company that I made this call to cancel my Disneyplus subscription.
The fault lies squarely with the Disneyplus operative I spoke to as they did not do their job. They cancelled my TV subscription to Disneyplus. They did not cancel my DD, or send me a cancellation email.
Disneyplus are a bunch of crooks. I would warn any parent to most certainly not subscripe to Disneyplus as they will deduct money from your account even after you cancel. They will then swear blind that you did not cancel your subscription. Online reviews reveal this has happened to a lot of Disneyplus viwers. It is a total scam.
This is the disgusting way in which Disneyplus choose to abuse their black customers.
As I am a victim of fraud by Disneyplus, I will now report them to my my bank, MP, my local Trading Standards and Action Fraud.
Needless to say, all Disneyplus need do is admit their mistake and refund my £104.48, which they fraudently dedcuted from my credit card.
No feedback from DisneyPlus. They treat customers, present and past, like dirt. We will never ever take out a DisneyPlus subscription again and I would advise others to avoid giving them tyour banking details like the plague. Even when you end your subscription they will still pursue you for payment. They are a bunch of crooks.

Just signed up but there seem to be no subtitles. Tried contacting the Disneyplus on-line help. No answer - merely linked me to a help service which charges £39 per month! No information under settings about sub-titles for customers with hearing loss. Does Disney not care about people with disabilities?

App on the TV is really really slow. App on the xbox, doesn't work at all. Even if I use microsoft edge to watch it that way, an error messages comes up. Soooo useless and feel robbed.

Most crappest app arpund. Sky tv NOW is 10x better than this sh!t show of an app. The amount of crap I have to dela with just to watch something...
Constantly replaying back from the start or to an episode youve already seen...for no reason OR simply to show you TWO more adverts despite just seeing an advert but it took you back n to an old episode!

Why can't I just watch the show? There's a commercial every 2 minutes and every time it crashes going to the break. I have to back out and reopen it every time an ad pops up. Takes forever and makes me lose my mind.

The app is awful you just loose the will to live, it keeps crashing doesn’t even remember what you were watching. Total amateur hour amazing for such a large company on the other hand £4.99 a month is cheap suppose you get what you pay for

How can such a large company have such appalling customer service and an amateur IT system. The account management is pathetic and I have wasted 2 hours trying to cancel my account for the third time. They just keep helping themselves to my bank account.

I needed a refund from my subscription, got through straight away and the bloke sorted it out in 5 mins

Just doesn't f_c_ing work like a quarter of the time. You click on a title and you get a load screen forever. Then instead of buying me ten minutes it is costing me time trouble shooting. Pain in the ass. Would never ever pay for this service. While I am at it I would never pay for Bell Fibe or Apple T.V. again.....The sh_t just doesn't work. It's broken. I honestly end up switching to Youtube which works fine 99% of the time and is free.
Also proves it is not my connection as Prime and Netflix work fine as well.......so quit charging money for broken sh_t. In fact Disney you can probably just cut Pixar loose and quit altogether at this point. Honestly just use Netflix or Youtube which in my experience don't have issues loading nearly as often. Why is it ok to charge money for products that only work some of the time?

There is no Customer Support at Disney Plus. I am unable to restart my subscription, but no one answers on the Live Chat service and the Virtual Assistant is laughably bad.

Have the legacy bundle with Disney, Hulu and ESPN. On the 15th I was charged $20.52 and I’m being charged another $23 for Hulu. Contacted them and they told me oh others have been saying the same thing has happened to them. Then tried telling me my charge didn’t go through and I was being charged just for Hulu as a stand-alone. No I’m being charged for both. They don’t even have my up to date card information either. I got tired of going back and forth and being told I wasn’t charged when it’s clearly taken out of bank account and I can see it on my account page. I’m done. Immediately cancelled my subscription.

Put the price up considerably, around 30% increase with no warning. Cancelled subscription as they are jumping on the inflation bandwagon with next to no new content provided. Total ripoff

I had noticed that my monthly subscription kept increasing when the quality of shows is pretty poor compared to other streamers. I was quite happy paying the £7.99 pcm, but like I say, it kept increasing without any communication, so I went on to cancel the subscription. You can imagine my surprise to see there were now various subscription options, all cheaper than the one they were billing me for. How bizarre! And whilst I was tempted to just change my subscription to the lower amount, on principle alone with how sneaky they were with what they were charging me and assuming I wanted the premium (I've been subscribed that long, when I signed up there was only one subscription choice). I never received any communication that the policies had changed and I could half my monthly bill. So I have cancelled and can't say I'll miss it. They also always offer great deals to new customers and nothing for the ones that have been paying for years. Customer loyalty, who?

How can a streaming service go from $60 the first year to an increase of $10 each additional year which is a bit reasonable. But this year it went from $90 last year to $158 for the year, that's ridiculous. If next year there's a drastically increase I will cancel my subscription and not renew any more.