Helpling Reviews 

123
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Their helper ratings are rigged. They filter out bad reviews from employers, only highlight 5 star ratings. Their helpers take their own sweet time to clean as employers pay by hours, so slower work... See more

Rated 1 out of 5 stars

We are contractors for GreenClean under the Helpling platform and we have been receiving late or missing payments for all the jobs that we have done. We have tried communicating with them multiple tim... See more

Rated 1 out of 5 stars

Terrible service overall.First they promise discounts online but once you want to book - suddenly that's not there anymore. Then you request a cleaner for every 2 weeks but get charged directly... See more

Rated 1 out of 5 stars

Scam company Engaged their service but was charged even when cleaner failed to turn up for 2 consecutive weeks. Wanted to terminate their service and they still have the cheek to charge a $300 termin... See more

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1.2

Bad

TrustScore 1 out of 5

123 reviews

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1.2

All reviews

(123)

1 review in the last 12 months

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Rated 1 out of 5 stars

DO NOT TRUST HELPLING

My cleaner stole from my house, ate food in my house, went through the cupboards in my house, used my electrical appliances to cook food, did not clean the house yet still charged me, did not bring her own cleaning supplies, had diarrhea in the bathroom, admitted giving a third party access to my house and then simply left the house with this random person in my house, left the house prone to attack by leaving the key open to the public and damaged my house (dents in walls and damaging the tiles). I have spent the last 72 hours emailing and calling Helpling to have the matter resolved yet receive no feedback at all!!! Helping have been absolutely disgraceful. Trust them at your own risk. They have shifted their operations offshore - unfortunately some of these people do not understand English very well making it very difficult to correspond. A complete and utter nightmare.

March 30, 2017
Unprompted review
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Reply from Helpling

Hi Richard,

We're sorry to hear about your unpleasant experience. However, through our email exchanges we believe the matter has already been resolved?

If there's anything else, please send us an email and we'll get right on the matter.

Have a pleasant day!

Rated 5 out of 5 stars

Piece of mind

I get piece of mind that my bathrooms will be clean...at least until my three teenagers get stuck into them! It's great that I can change cleaners or day of cleaning to suit my schedule. Mostly good experience with the cleaners.

September 28, 2016
Unprompted review
Rated 5 out of 5 stars

Helpling - highly recommended

I have booked cleaning services through Helpling on several occasions and have always been happy with the quality of the work. The cleaners are always prompt, polite and very good at what they do.

September 28, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome Service

I have had an awesome experience with helping, it is a great service that has allowed us to find a good cleaner who we can trust for a reasonable price. Would absolutely recommend to anyone!

September 26, 2016
Unprompted review
Rated 5 out of 5 stars

Very easy and convenient to use

I have been using Helping for my weekly cleans as well as for my air BnB accomodation. The cleaners always arrive on time and the the platform is great because you can send messages to the cleaners before hand and change the time if need be.

September 19, 2016
Unprompted review
Rated 5 out of 5 stars

Easy and efficient.

Great customer service. They reply fast and being helpful.
They provide a set of options for cleaners and it is easy to find someone for the job if you look with a little time. The first time we tried with 48h before we didnt get anyone to accept the job. But they were keeping us updated all the time with follow ups and letting us know how to retry if wanted.
With a week in advance there were plenty of options and it was super fast. I could get inmediately in touch with the cleaner, review their profile and explain all that we needed.
I found the app easy to understand and a big saving time from finding someone and interviewing. It reasures having reviews for the cleaners to know who you are letting in your house and the quality they provide

September 13, 2016
Unprompted review
Rated 5 out of 5 stars

Last minute cleaners - never a problem!

I always use helpling at the last minute and they always manage to find me a cleaner regardless of the time frame. I'm busy and quite disorganised, so this level of service is a huge relief!

Helpling always pick up the phone, always answer courteously and always want to help.

September 8, 2016
Unprompted review
Rated 5 out of 5 stars

Leonardo

Leonardo was excellent. Very professional and friendly. He was punctual and gave my house a very thorough clean. I would highly recommend him to others.

September 6, 2016
Unprompted review
Rated 5 out of 5 stars

Helpful & efficient service

Using this website was quick and easy and I managed to get a great cleaner in at short notice. The customer service was helpful in trying to find a time that would suit us.

September 3, 2016
Unprompted review
Rated 5 out of 5 stars

Convenient

Very convenient booking system and fast reply. I was also very happy with the quality of work done by the cleaner who attended to my unit.

August 29, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Monica was booked with short notice and she arrived promptly on time. Her work was very quick and professional. I will use this company again in future

August 26, 2016
Unprompted review

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