Scammers! They rely on you agreeing to a meagre 1 GBP to find your phone-when you're upset and not thinking clearly-then take 29.90 GBP because you've unwittingly agreed to their masked terms and... See more
Company replied
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See what reviewers are saying
Should be 0 Stars absolute scam I am reporting this company to police as said would take £1 to find mobile phone then next day took another £24.90 which they have set up as continuous payment authorit... See more
Company replied
Like previous reviewers saw this company top of google list having lost mobile phone. Used the service logged on saw map and information phone had been located and in box waiting for reply. Called... See more
Company replied
Thought it was a one time thing paying 1.00 to find my phone didn't even track it down was to busy looking for my phone didn't have email saying u got 24 hours to cancel it rather take money off u and... See more
Company replied
1.1
Bad
144 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Tried to scam money from bank account
I have never heard of this company let alone downloaded the app but they tried to access my bank account in the UK to take money out of it, luck enough my bank noticed it and stopped it but i have had to freeze my account and have to wait to get a new card causing me problems and worry as cannot use my account at the moment.
November 9, 2025
Unprompted review
Do not use this website it's a con
Do not use this website it's a con . They don't provide the service and robbed £49.89 out of my bank account without my consent or knowledge they were going to take it.
October 23, 2025
Unprompted review
False and fake website
False and fake promise. Thought i would locate my mobile by paying 1£ but that did not happen. And without my knowledge 24.90£ was deducted from my account.
And when called i had to go through a rude women
September 18, 2024
Unprompted review
Reply from Helpmobi
Hello Simon,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Wish I'd read the reviews first
Wish I'd read the reviews first! Paid my £1 only to be told Google maps not working and I was 'waiting'. Have cancelled this immediately- if I get charged anymore I will go to the police.
June 7, 2024
Unprompted review
Reply from Helpmobi
Hello Sarah Horn,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Don’t recommend it at all
Not helpful at all as it only sends a message to the number that you want to track and if you don’t have access to that device then it’s pointless to pay £1.00
May 22, 2024
Unprompted review
Reply from Helpmobi
Hello Pricop Alexandra-Daniela,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Assume this is a scam
Like others, I was told that the service had identified the exact location of a phone and that I could reveal it by signing up. Once I had done this, the location showed as waiting. Even the map has a ‘for developmental purposes’ watermark on it and doesn’t work.
This is either a scam, or one of the worst services I’ve encountered.
May 8, 2024
Unprompted review
Reply from Helpmobi
Hello Thomas,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Absolutely useless
Absolutely useless
Pair £1 and Just kept saying ‘waiting’
Emailed helpline who said they could not refund as I was in a monthly contract if £24.90
I didn’t sign up for anything like that
This is called stealing in my book!
April 28, 2024
Unprompted review
Reply from Helpmobi
Hello Dee McGreevy,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
DO NOT USE
DO NOT USE
Useless - wish I’d checked here before falling into the trap. Told it found the phone, paid a pound, then hit with ‘waiting’ for half an hour - gave up. If I get a subscription taken off I’ll be raging
April 6, 2024
Unprompted review
Reply from Helpmobi
Hello June Freel,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Absolutely hopeless
Helpmobi tell you they have located the phone, ask for payment and then come up a blank. when I called they said ' we don't locate lost phones' despite the fact they said it was located. Will never use again.
April 3, 2024
Unprompted review
Reply from Helpmobi
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Subscription TRAP. This company also appears as Servmobi.
This company also appears as Servmobi.
Same SCAM, different names.
This is a SUBSCRIPTION TRAP!
I paid what I thought was a £1 fee for a one-off service to locate a lost phone. Firstly they could not locate it, so it was useless.
Secondly, I discovered on my bank statement that they have set up a recurring payment of £24.90 under the name Servmobi.
I emailed them and received a standard reply, which they most likely send to everyone refusing to refund the money they charged without my knowledge.
AVOID! See here their reply to my request for a refund:
Dear customer,
Thank you for contacting our customer service.
We can confirm that your subscription has been cancelled as requested and no further charges apply.
When tracking the requested phone number on our website, you have also subscribed to our premium access. This offer includes a 72 hours trial period for 1.00£. After this period as shown and mentioned on our website our premium service is automatically charged as a monthly subscription for 24.90£. This subscription is automatically renewed at
the end of your 3-day trial period.
Our offer was clearly stated throughout your journey on our website, our monthly subscription fee was explained in detail in our terms and bconditions which you agreed to. Thereafter we regret to inform you
that we are unable to honour your refund request.
We look forward to hearing from you.
We remain at your disposal for any further questions...Etc, Etc
Again, please don't fall for this SUBSCRIPTION TRAP! And warn anyone who may need to know.
February 20, 2024
Unprompted review
Reply from Helpmobi
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
This web is a lie
This web is a lie. DO NOT SPEND MONEY WITH THAT SITE.
February 11, 2024
Unprompted review
Reply from Helpmobi
Hello Cassiano Murillo Zanetti,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
WHY ARE YOU STILL OPEN???
WHY ARE YOU STILL OPEN???
BIGGEST SCAM NEVER USE THESE SCAMERS!!!!
they will charge you 24.90 without notice and then they tell you it's nonrefundable!!! HORRID!!
if you fall into their scam just ask your bank or credit card provider to dispute the charge. I've asked my CC provider to check them up on Trustpilot and see that everyone is writing the same thing, so they disputed the charge for me and blocked them forever from my account.
I hope no one will anymore fall into their scam, STAY FAR AWAY FROM THIS COMPANY!
January 7, 2024
Reply from Helpmobi
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Waste of time and money
Waste of time and money. Do not use!! Looking at other reviews will watch out for another payment being taken. Filled in send us a message and got message saying there's an error! Must be making lots of money for no service!!
January 7, 2024
Unprompted review
Reply from Helpmobi
Hello Deborah,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
scammers thiefs
scammers thiefs
they dont do what they say they will do
and they took money and didnt refund
thiefs
November 14, 2023
Reply from Helpmobi
Hello Doron Meler,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
does not work complete scam
this company says it costs 1£ to track a phone what they do is set up a subscription to your card so it is near impossible to cancel ive got one set of money now they have taken another 42£ from my credit card im writing this review in hopes no one else is scammed
July 16, 2023
Reply from Helpmobi
Hello Tristian Laurence,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Should be 0 Stars absolute scam I am…
Should be 0 Stars absolute scam I am reporting this company to police as said would take £1 to find mobile phone then next day took another £24.90 which they have set up as continuous payment authority. Do not use. Everyone should report them to police via action fraud
June 25, 2023
Unprompted review
Reply from Helpmobi
Hello Mike Carr,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
Scam company fraudulently used the details that I had put in for car parking.
I did not require this service nor did I ask for this service. I was paying for car parking and lately realised that £29.00 was being taken out monthly, I only realised what it was once I read that somebody else also went through the same thing. Surely this is fraudulent and illegal!!!
May 19, 2023
Unprompted review
Reply from Helpmobi
Hello Samira Mohamed,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
SCAMMER
SCAMMER, THEFT AND CLEARLY ILLEGAL COMPANY, stay away from this company they are operating illegally.
May 23, 2023
Unprompted review
Reply from Helpmobi
Hello Ron Stevenson,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
I didn’t sign up to HelpMobi
I didn’t sign up to HelpMobi. I was trying to pay a car parking charge via RingGo and I was immediately transferred to HelpMobi who said the charge was £1. I now understand that once I paid I had apparently signed up to HelpMobi and they would charge me £24 monthly. It has to be a scam.
May 23, 2023
Reply from Helpmobi
Hello Sally Hewett,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
I was trying to register to pay for car…
I was trying to register to pay for car parking by downloading Ringgo. Somehow I was diverted to helpmobi. I paid a pound thinking I was paying the parking fee. I had no idea I was on a phone tracking site. According to other reviews on this site if I had not contacted my bank further payments would have been taken. This company is misleading people into paying them money and a number of people trying to pay for parking are being deceived.
May 22, 2023
Reply from Helpmobi
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 080 681 605 or by email at contact@helpmobi.io
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Helpmobi team
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