Helsinki Card Reviews 112

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Basically it's a great thing if you don't have to worry about whether you have the right ticket on the bus, tram or metro, you can go anywhere and many sights are included. However, many attractions a... See more

Company replied

Rated 1 out of 5 stars

At the moment there are no bus tours included and the boat tours dont operate as usual due to a flight show, so the card is not worth the price at the moment.

Company replied

Rated 2 out of 5 stars

Due to seasonal factors I was not able to enjoy the card to the fullest extent. My visit was in late-ish October. I'm not sure there was value in the card.

Company replied

Rated 1 out of 5 stars

Don't use it on Monday. Most museums are closed.

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Free entry to 30+ top Helsinki attractions including a hop-on-hop-off sightseeing bus tour. Helsinki Card Official Site.


Contact info

2.0

Poor

TrustScore 2 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Basically it's a great thing, but

Basically it's a great thing if you don't have to worry about whether you have the right ticket on the bus, tram or metro, you can go anywhere and many sights are included. However, many attractions are not available at all in October (obviously low season); no hop on hop off, no canal cruise. But the Helsinki Card costs the same price and when you buy it you are not informed that not everything is open, that's a Tourist trap!!

October 14, 2023
Unprompted review
Helsinki Card logo

Reply from Helsinki Card

Hello Barbara,

Thank you for taking the time to write a review. Your feedback is extremely important to us. We're so sorry to hear about your unpleasant experience and would like to look into this for you as soon as possible. For immediate resolution, would you kindly send us a live chat at https://gocity.com/en-us/faq and include your order information please?

Best Regards,
Go City

Rated 1 out of 5 stars

no bus tours operating

At the moment there are no bus tours included and the boat tours dont operate as usual due to a flight show, so the card is not worth the price at the moment.

August 6, 2021
Unprompted review
Helsinki Card logo

Reply from Helsinki Card

Hi G,

We apologize for any inconvenience this may have caused.

May we know the order number of the transaction for us to best assist you.
Edit: Unfortunately, no further information was received. For additional assistance, please contact feedback@gocity.com.
Cheers!
MJ - GO City

Rated 4 out of 5 stars

72 hr pass in Dec

We bought the 72hs pass, which allowed us to do all the sightseeing tours being offered, go to Suomenlinna Sea Fortress and visit their museums, visit various other museums, go to Sea Life Helsinki, have free public transportation and get discounts at several restaurants. The price is great for everything you get. I rated this four stars because the sightseeing tours and times are limited in the winter and when purchasing the card online it was not clear how to redeem them in person until after the transaction was completed.

February 2, 2020
Unprompted review
Helsinki Card logo

Reply from Helsinki Card

Thank you Nicole for your feedback. Nice to hear that you enjoyed the Helsinki Card. We´ll try to communicate more clearly in the future.

Best Regards,
Tuomas
Helsinki Card Team

Rated 5 out of 5 stars

Must have

If your in Helsinki for a few days, the Helsinki card is a must have! Free public transport and free admission to many main attractions, you will get your money’s worth!

January 3, 2020
Unprompted review
Rated 1 out of 5 stars

Don't use it on Monday

Don't use it on Monday.
Most museums are closed.

December 17, 2019
Unprompted review
Helsinki Card logo

Reply from Helsinki Card

Dear sher,
Thank you for your feedback on the Helsinki Card.

As provided in your guidebook, most of the museums are unfortunately closed on Mondays. All attractions included in the card have provided their opening hours in the Guidebook and/or online. We recommend to read the guidebook carefully to avoid disappointment.

Hope you enjoyed your stay anyway!

Best regards,
Noora
Helsinki Card team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look