Hemmet® Brand  Reviews 2,420

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

After 4 years of using their product, my glasses broke by incident and now after 4 happy years I’m back to hemmet with a new pair of glasses. Comparing with what I had 4 year ago, the quality has incr... See more

Rated 1 out of 5 stars

Unfortunately, my experience with Hemmet® Brand has been very disappointing. I placed an order that never arrived, and all my attempts to contact the company have failed. Customer support doesn’t... See more

Company replied

Rated 5 out of 5 stars

The product is super high quality, prescription lenses are really comfortable and accurate. Sunglasses are really nice and cool. Highly recommended

Rated 5 out of 5 stars

Best looking sunglasses in my opinion. Also the support was super polite and helpful with helping with delivery issue for my country. 10/10

Company details

  1. Fashion Accessories Store
  2. Fashion Designer
  3. Optician
  4. Sunglasses Store

Written by the company

Fondato nel 2016 da Leonardo e Gianpiero, Hemmet® è un marchio italiano indipendente che disegna e realizza Occhiali da Vista, Occhiali da Sole, Orologi e Accessori distintivi dal design unico e senza tempo.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Unfortunately

Unfortunately, my experience with Hemmet® Brand has been very disappointing. I placed an order that never arrived, and all my attempts to contact the company have failed. Customer support doesn’t seem to work, I haven’t received any replies to my emails, and no one responds on Instagram either.

I feel completely left without any help from the company, and at this point, I have neither the product nor any explanation of what happened to my order.

I hope the company improves their customer service, but based on my experience, I cannot recommend shopping with them.

November 24, 2025
Unprompted review
Hemmet® Brand  logo

Reply from Hemmet® Brand

Dear customer,
we’re sorry to read about your frustration and we understand how unsettling it can feel when an order appears unclear.

After checking our records, we can confirm that your order was regularly shipped via DPD / Bartolini and marked as delivered by the courier to the address provided at checkout. From our side, the shipment was completed correctly and within the carrier’s tracking system.

That said, if there is any discrepancy (for example delivery to a concierge, neighbor, or safe place), we absolutely want to help clarify it. We kindly invite you to reply directly to the original order email or contact our support with your order number, so we can share the delivery confirmation details and, if needed, open a formal investigation with the courier.

We acknowledge that delays in customer support responses can amplify these situations, and we are actively improving our assistance workflow to ensure faster and clearer communication.

Our goal is not to leave any customer without answers, and we remain fully available to resolve this case transparently.

Best regards,
Hemmet® Brand

Rated 1 out of 5 stars

DO NOT BUY - if late, then DO NOT RETURN

DO NOT BUY.
To start with, the delivery was fast. With the glasses on my hands, I found very low-quality materials, cheap plastic (you can hear that poor squeaky plastic noise). Also, the glasses on the clip-on were too tight into their frame, causing these to bend on the sides. So, the view through them was horrible, producing deformed images.
That was just the beginning. I decided to return the glasses, I did so intime, and they said they found signs of use (which was not true), so the refund would be partial. But in the end, I was never refunded, not even partially. Months have gone by, they are not willing to reply to my emails.
These people are only willing to sell and at the most, accept the return but without any refund. After sales customer service is horrible. Moreover, they offer to pay with Scalapay, just don't, they did not help during the claim, they were not able to contact the seller (unvelievable)

November 6, 2023
Unprompted review
Hemmet® Brand  logo

Reply from Hemmet® Brand

Dear customer,
we are truly sorry to hear that your experience did not meet your expectations. We take every piece of feedback seriously as an opportunity to improve. We hope you may consider giving us another chance in the future to offer you a better experience.

Best regards,
Hemmet® Brand

Rated 1 out of 5 stars

its mostly one month and my order went…

its mostly one month and my order went to wrong address !! i ask for cancel and refund but there is no answer

May 14, 2024
Unprompted review
Hemmet® Brand  logo

Reply from Hemmet® Brand

Dear customer,
we are truly sorry to hear that your experience did not meet your expectations. We take every piece of feedback seriously as an opportunity to improve. We hope you may consider giving us another chance in the future to offer you a better experience.

Best regards,
Hemmet® Brand

Rated 5 out of 5 stars

After 4 years of using their product

After 4 years of using their product, my glasses broke by incident and now after 4 happy years I’m back to hemmet with a new pair of glasses. Comparing with what I had 4 year ago, the quality has increased even back in the time the quality still was impressive in report with the price.

February 12, 2024
Unprompted review
Rated 1 out of 5 stars

Cheaters

Cheaters! No not buy on this platform. You are not able to return the glasses you have bought. The seller will never communicate any more with you no matter if you reach out via WhatsApp, eMail or instagram. Do not buy!

May 15, 2023
Unprompted review
Hemmet® Brand  logo

Reply from Hemmet® Brand

Dear Customer,
we are sorry to read that you left a negative review.

We assisted you step by step in your return request because of your difficulties.
We work to ensure that our services are simple and intuitive to use and we are sorry that this caused you to have a negative purchasing experience.

We would like to publicly confirm that the customer has successfully completed the return with a full refund of the amount spent.

We hope you can reevaluate your experience in the future by having you as our customers again.

Rated 1 out of 5 stars

Really disappointed

Really disappointed.

After a week from purchase, my order is delivered with the wrong item inside. Paid 26 EUR for delivery and waited one week. Also, I've written a couple of emails to the support centre and tried to call them on the phone no one reply even on the phone even to my emails. Now I have a pair of glasses which I don't wanna and I don't know how can i return my order and take my money back.

Never again i will make an order from this site.

BR,
Dimitar Angelov

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Hi. Here is my second Hemmet clip on glasses. I love the style so much! Great packaging and fast delivery.

November 22, 2022
Unprompted review
Rated 2 out of 5 stars

Received as a birthday present

Received as a birthday present, not happy. There are large backlashes of the lenses, the frames of the glasses are installed crookedly, they feel like cheap glasses to the touch. I expected something completely different.

June 6, 2022
Unprompted review
Hemmet® Brand  logo

Reply from Hemmet® Brand

Dear customer,
we are sorry to read this but thank you for deciding to share your shopping experience.

We are constantly working to improve the quality of our products more and more while maintaining the affordable prices we offer to the public. For this we thank you for your feedback and we sincerely hope we will have the opportunity to be re-evaluated in the future.

Rated 5 out of 5 stars

A great purchase

A friend of mine recommended me Hemmet Brand, and I really liked their designs. The frames suit me quite well. I'll definitely be visiting the online shop again.

February 25, 2022
Unprompted review

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