I bought the 1000mg CBD oil and after taking a few drops had a severe adverse reaction. Hempura also known as British Cannabis did not respond to my emails and their helpline number is fake - it jus... See more
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See what reviewers are saying
Product arrived promptly and packaged to fit through letterbox, which is always helpful. Bought these as my previous supplier had stopped producing 10mcg cbd capsules. Very pleased with my purchase an... See more
Company replied
Great product for me, suffer with depression, anxiety and stress having been on anti depressants for many years I decided I didnt want to be on conventional medication anymore. Struggled massively com... See more
Company replied
Great Product & packaging with a real nice brochure, I’m a first time purchaser after doing some research Hempura came in the top 10 CBD producers. I picked them above the others as they where a smal... See more
Company replied
Company details
Written by the company
Hempura was founded in 2017 in the United Kingdom as a premium British CBD Oil UK brand. We possess a range of extremely high-quality CBD products that are always natural and never artificial, utilizing natural hemp extracts from organically grown hemp to produce a fantastic range of products. We never use synthetically derived CBD or artificial flavours or additives. Our products are made from carefully selected hemp plants using clean extraction processes, preserving the natural hemp constituents to produce full-bodied extracts and products. We offer a wide range of premium quality products that include UK CBD oils, capsules, vape liquids, chocolates, creams, hemp teas and more. Hempura covers all of the UK & most countries in the EU with quick and discreet delivery*. Each product is backed by lab certificates that guarantee contents, quality and purity in every batch.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 08003029442
- support@hempura.shop
- hempura.shop
4.5
Excellent
768 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hempura CBD
Hi Michael,
Thank you so much for taking the time to reach out to us with your great 5 star review, I really appreciate you sharing your feedback with us and also with others and delighted that you have been happy with your Hempura experience.
Once again thank you for your valuable custom and I look forward to welcoming you back to us again soon.
With best wishes,
Rachael ~ Hempura
Excellent product
I buy Hempura for my daughter who has been a regular user now for about two years and finds it very helpful.
January 26, 2021
Unprompted review
Reply from Hempura CBD
Hi Joyce,
Thank you for taking the time to leave us such a lovely review I really appreciate your kind words, I am so pleased to hear that you daughter is receiving great benefits from our products.
Once again thank you for your continued support and I look forward to hearing from you again soon
Take care and best wishes,
Rachael ~ Hempura
Hempura
A friend suggested Hempura CBD oil products to me. Their website is so informative about the products they have to offer, as well as clear, concise and easy to understand and navigate. They have an array of products available which cater for all too.
Their customer service is second to none from the placement of your order to the receipt of your product(s) and beyond.
The team email you their thanks for choosing them and inform about every stage your order is going through. This offers you reassurance as a customer whether you are a ‘newbie’, or an existing one. The delivery service like the whole process is swift and efficient. Cannot recommend them highly enough.
Karen
January 22, 2021
Unprompted review
Reply from Hempura CBD
Thank you so much Karen for you amazing positive review, you are most welcome I am just so delighted that you have been happy with your Hempura experience and please pass on my thanks and gratitude to your friend for kindly recommending Hempura to you.
Once again thank you for your valuable custom and I look forward to welcoming you back to us again soon.
Take care and best wishes,
Rachael ~ Hempura
Perfect
Product shipped quickly and excellent quality. Kept updated on status of my order throughout. Will buy again.
January 20, 2021
Unprompted review
Reply from Hempura CBD
Hi Kathryn,
Thank you so much for taking the time to leave us such an amazing review, I am delighted to hear that you have been happy with your Hempura experience and enjoying your product.
Take care and I look forward to welcoming you back to us again soon.
With best wishes,
Rachael ~ Hempura
I've been using the 500mg CBD oil from…
I've been using the 500mg CBD oil from Hempura for a month now and would highly recommend this product. I'm now using 4 drops under my tongue twice a day which seems to work for me. Overall I feel calmer and less anxious day to day. I'm also having more restful sleep and falling asleep quicker! Very happy with this product 😊
January 20, 2021
Unprompted review
Reply from Hempura CBD
Thank you so much Daisy for leaving us such a great positive review and for sharing you feedback with us and also with others. I am so pleased that you have been happy with your Hempura experience and receiving great benefits from our products.
Once again thank you
Take care and best wishes,
Rachael ~ Hempura
Excellent product
Excellent product, I have been using 250mg CBD oil, just 2 drops, after a few weeks, I noticed my sleep was better, falling asleep was easier, my general mood was calmer and my skin seems to be clearer!
January 17, 2021
Unprompted review
Reply from Hempura CBD
Thank you so much Laura for taking the time to leave us such a lovely review I really do appreciate it. I am delighted that you are happy with the results which you are benefiting from so far that's great.
With many thanks once again and I look forward to welcoming you back to us again soon.
Take care and best wishes,
Rachael ~ Hempura
Disclaimer: Hempura does not endorse any medical claims made or implied by customers on Trustpilot or any 3rd party public space. Hempura strenuously maintains all products are sold as food supplements only.
I feel this is a good quality product…
I feel this is a good quality product and I've found it works well. Delivery was swift too. I'm very pleased.
January 14, 2021
Unprompted review
Reply from Hempura CBD
Hi Eve,
Thank you for leaving us such a great positive review and for sharing your feedback with us and also with others I really do appreciate it. I am really pleased to hear that you have been happy with your Hempura experience and that you are receiving the great benefits from our products.
Once again thank you for your valuable custom and I look forward to hearing from you again soon.
Take care and best wishes,
Rachael ~ Hempura
Excellent choice!
Excellent! I bought these for my dad who is really struggling with various pain, hips, knees feet etc. He loves walking and he very kindly walks my dog whilst I’m in work as a critical worker. He was feeling a bit low because the pain has been getting him down! So we decided to try an alternative to painkillers. So 5 days in of taking just 1 and he’s been able to walk again without hardly any pain particularly from his knees and feet. He’s so pleased with the effect he’s asked me to order more for him. So thank you..
January 14, 2021
Unprompted review
Reply from Hempura CBD
Thank you so much Suzanne for taking the time to write into us with your amazing review, It is wonderful to hear that Hempura are making such an incredible difference to your fathers well being, I am so pleased and how wonderful to be back out and enjoying taking your dog for a walk.
Once again thank you and I look forward to welcoming you back to us again soon
With all the best to both you and your father,
Rachael ~ Hempura
**Disclaimer: Hempura does not endorse any medical claims made or implied by customers on Trustpilot or any 3rd party public space. Hempura strenuously maintains all products are sold as food supplements only.
Cbd oil contraindicated with my medication
The product seems good and customer service was courteous. However, I clearly highlighted to the customer service team that I had recently had a major medical procedure, which was my reason for buying the oil. No one from Hempura prompted me to check for any contraindications with my medication. I eventually realised that cbd oil is contraindicated with quite a few drugs (including the ones I'm on), so the purchase was a waste of money.
Re. Hempura's response below - as the customer services rep knew I had had a major medical procedure, I feel she should have recommended I speak with my doctor about introducing cbd oil at the time of purchase!
January 13, 2021
Unprompted review
Reply from Hempura CBD
Hi Jodie,
Apologies to read you have had less than an ideal experience with us.
You should speak directly with your Doctor or medical professional before introducing any additional compounds yourself to your diet while taking prescribed medications. Your Doctor is your designated health expert that knows you personally, the medication prescribed to you and how best to treat you. Unfortunately, as we are not medical professionals this is not something we are legally able to offer advice on.
I do hope your health recovers as quickly as possible after your major medical procedure. If you require any assistance in the future please reach out and we would be happy to help.
Best regards,
Lewis Hadaway
Founder
Hempura
Great ethos
I like Hempura's ethos. And I appreciate the company's attention to detail. So far, I've made two purchases, and the shipping time was lightning fast. Very happy.
January 5, 2021
Unprompted review
Reply from Hempura CBD
Hi there,
Thank you for taking the time to leave us such a great positive review. I am really pleased that you have been happy with your Hempura experience.
Once again thank you for your valuable custom and I look forward to welcoming you back to us very soon.
With best wishes,
Rachael ~ Hempura
Excellent product and service
Good product and great service! Would definitely recommend.
January 3, 2021
Unprompted review
Reply from Hempura CBD
Hi Kate,
Thank you so much for leaving us a positive review I really appreciate your kind words. It is great to hear that you have been happy with our products and services.
Once again thank you for your valuable custom and I look forward to hearing from you again soon.
Take care and best wishes,
Rachael ~ Hempura
A good quality CBD oil
A good quality CBD oil with a pleasant taste. I can recommend it.
December 31, 2020
Unprompted review
Reply from Hempura CBD
Thank you so much Danielle for taking the time to leave us such a lovely positive review. I am so pleased that you have been happy with our products and enjoying them.
If you need any further help at all please do let me know and I will be more than happy to help you
With best wishes,
Rachael ~ Hempura
Excellent product and service.
I bought the 1000mg CBD chocolates. Excellent product. I thoroughly recommend the product and service.
December 29, 2020
Unprompted review
Reply from Hempura CBD
Thank you so much Lindsay for taking the time to leave us such a lovely positive review I really do appreciate it. I am so pleased that you have been happy with your Hempura experience and enjoying our products.
Take care and best wishes,
Rachael ~ Hempura
Never again
This is the second time I have used this company .
Cant remember there being a problem the first time but this time the delivery service was horrendous.
placed order on the 30th Nov and was meant to be dispatched on 2nd Dec
copied and pasted from companies own tracking page
1
676698
Live: 13:31:46
ViewPort provides order tracking solutions for some of the world's top brands
Received by warehouse
8:12pm, 30 Nov 2020 (GMT)
Your order has been received by our warehouse and is being processed.
Order out for picking
7:29am, 1 Dec 2020 (GMT)
Your order has been selected by Margaret for picking.
Packed
8:28am, 1 Dec 2020 (GMT)
Your order has been packed by Margaret.
Labelled
10:01am, 1 Dec 2020 (GMT)
Your order has been labelled.
Despatched
1:47am, 2 Dec 2020 (GMT)
Your order has been successfully despatched and is now with Royal Mail.
Order with Royal Mail
5:05pm, 8 Dec 2020 (GMT) Item Received - Home Counties North MC
5:35pm, 12 Dec 2020 (GMT) Item Received - Home Counties North MC
4:01am, 16 Dec 2020 (GMT) Item Received - Edinburgh MC
7:53am, 16 Dec 2020 (GMT) Due to be delivered today - Montrose DO
11:47am, 16 Dec 2020 (GMT) Your item was delivered on 16-12-2020.
See the full tracking history »
Delivered
11:47am, 16 Dec 2020 (GMT)
Your order has been delivered.
Return requested
9:18am, 13 Dec 2020 (GMT)
You have submitted a returns request and we are waiting to receive your goods.
Return received
12:33pm, 26 Dec 2020 (GMT)
Your return has been received by the Returns Department.
Processing return
as can be seen it item wasn't actually dispatched until the 8thDec and all the Royal Mail tracking put until then was that it was waiting for item to arrive .
Now this I think was due to item being out of stock according to web page between Dec2nd and Dec8th
But company were blaming Royal mail for the delay
Sorry you have to be honest with your customers
And yes it took another 8 days for delivery at least Royal mail web page explained delays due to covid restrictions
You can see I requested a return on the 13th Dec this was due their terms and conditions which states that returns must be post marked within 14 days of purchase , how does this work when you don't receive until 16 days after purchase ?
I returned the item on the 18th Dec by special delivery which arrived on the 21st Dec not as their tracking page says the 26th
1
Home
Track and Trace - Track your Item
Track and Trace - Track your Item
Check the progress of your deliveries
EmailPrint
Fersiwn Cymraeg
Delivered
Tracking no. NY186190222GB
Your item was delivered on 21-12-2020.
Service used:
Royal Mail Special Delivery Guaranteed 1pm
Not the signature you expected? Find out why.
Signed for by: CLAUDIO @ JMES JAMES
Delivered: 12:41pm.
Which means they have sat on it for 5days before doing anything about it
Have received an email telling me order has been refunded on the 27th Dec but due to time of year thats likely to take into the new year to arrive .
Have found another company that sells cbd and they send by using next day delivery so will not be using this company again
December 28, 2020
Unprompted review
Reply from Hempura CBD
Hi Grant,
Sorry to read you have had a negative experience.
Due to Black Friday - Cyber Monday, the Coronavirus pandemic and the Christmas holiday period, all delivery services have been experiencing severe delays. While this does not excuse slow delivery, the power was out of our hands - the customer care agent was being honest with you the whole time. Your review has upset the lady that was managing your case as she always tries incredibly hard to help every customer the best she can.
Customers using companies such as Currys and John Lewis that use Royal Mail also have experienced the same delay outlined here in your review. You may see this in the following article: thesun.co.uk/money/13446738/currys-john-lewis-shoppers-furious-royal-mail-delays
We received your order on the 30th of November and dispatched it 1-day later on the 1st December. The tracking system is fully automated and not something we can, or would, intervene with.
Returns are handled by our fulfillment partner who receive & check returned items before returning to them to the shelf, at which point they notify us. Due to the mass volume of orders received by our fulfillment partner, returns have also been mildly delayed as resources were shifted to assist dispatching.
In regards to our terms and conditions surrounding returns, we will always exercise reasonable judgement to ensure our customers are treated fairly if their return is impacted by external factors that are out of their control.
I am sorry we were unable to recreate the first experience you had with us but do hope you may understand the extreme situation that most companies that ship items have been battling from Black Friday onward. I hope & predict shipping expectations will return to normal in early January.
Best regards & have a good New Year,
Lewis Hadaway
Founder
Hempura
First time trying CBD oil
First time trying CBD oil, so not sure what to expect. Supporting pamphlet makes it really easy to understand how to dose initially and when to increase. Really happy with the product and delivery is very quick. 👍
December 23, 2020
Unprompted review
Reply from Hempura CBD
Hi Joseph,
Thank you so much for your great review I am so pleased to hear that you have been happy with your Hempura experience.
I really appreciate you taking the time to share your thoughts and feedback with us and also with others.
Take care and I look forward to welcoming you back to us again soon
With best wishes,
Rachael ~ Hempura
Top Customer Service
Been using hempura for around a year now and they are always on point. They are super quick to respond to any issues. More recently I had an issue with Royal Mail where my items came damaged, however they sent me out a replacement very quickly. I honestly really appreciate this. Customer service like this is hard to come by these days. Thanks.
December 23, 2020
Unprompted review
Reply from Hempura CBD
Thank you so much Haris it was my pleasure to help you I am so pleased that you have been happy with our products and services. We really do value your custom and we are always on hand if you need any help at all.
Take care and best wishes,
Rachael ~ Hempura
I had tried several providers of CBD…
I had tried several providers of CBD Oil and not being happy with how they prepared it, I looked at Hempura and was satisfied with the way the oil was produced and validated. I have ordered from them 3 times and have always been pleased with their product. Delivery is prompt.
December 22, 2020
Unprompted review
Reply from Hempura CBD
Thank you so much Glennice for you amazing review I am delighted to hear that you have been happy with your Hempura experience.
I look forward to welcoming you back to us very soon.
Take care and best wishes,
Rachael ~ Hempura
Been taking your product almost 3 weeks…
Been taking your product almost 3 weeks and very pleased with the results will reorder very soon thank you
Jennifer stevenson
December 22, 2020
Unprompted review
Reply from Hempura CBD
Hi Jennifer,
Thank you so much for your lovely kind words I really do appreciate you taking the time to leave us a review and for sharing your thoughts with others. It is great to hear that you are receiving great results from our products and I look forward to hearing from you again soon.
Take care and best wishes,
Rachael ~ Hempura
Excellent product.. It works !
I only began using CBD oil drops 2 weeks ago and have had excellent results re my pain. I have a connective tissue disorder and Fibromyalgia and these drops have given me the best results I've had in years.
Would definitely recommend them to anyone who has a chronic pain condition. I'm also going to try the tea when it's back in stock.
December 21, 2020
Unprompted review
Reply from Hempura CBD
Hi Vix,
Thank you so much for leaving us such a kind review.
Unfortunately, to adhere to government legislation in regards to medicinal products and CBD we must humbly request that our customers kindly amend their reviews to remove the mention of the relief of any specific medical symptom or health claim, in this instance pain, connective tissue disorder, Fibromyalgia and chronic pain. All other copy is perfect, as long as no specific symptom or ailment is mentioned. In the eyes of the law, it is deemed that by allowing a review containing medical claims to remain online, we are inadvertently advertising our products as medicinal products and not food supplements.
If you would be so kind as to amend your review and simply remove the specific symptoms, this will enable us to continue using TrustPilot as a means for guests to see true feedback on our performance.
We apologise for any inconvenience and absolutely appreciate any frustrations.
Thank you for your valuable custom and for sharing your Hempura experience others.
UK Government Guidance Note - MHRA - "A guide to what is a medicinal product" Page 59 - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/759581/012__GN8_-_final_2018_combined_doc_Oct.pdf
With many thanks
Rachael ~ Hempura
Good product.
Product may be the best, but shipping is not an option for buying things from them.
Package never arrived, so I decided to buy locally.
Probably won't recommend Hempura.
Finally the product arrived (2 months or more of delay), but the product is very good.
I changed the rating because of the product and not the shipping.
December 17, 2020
Unprompted review
Reply from Hempura CBD
Hi Victoria,
I am very sorry to hear about your negative experience with your first order.
I have looked into this and can see your parcel was dispatched by our fulfillment team on the 5th of December but appears to have been lost by DHL themselves.
Due to the Coronavirus pandemic and the Christmas holiday period, all delivery services has been experiencing severe delays and an increase in the loss of parcels. While this does not excuse the non-delivery of your parcel, I do hope this provides some insight into the issues we have been facing.
I can see your order has already been refunded due to non-delivery, but I have asked our customer care team to send your order again, free of charge, so you may at least try our products once the delivery services get back on top of things. You should have received a notification of your new tracking via email.
We do hope once the pandemic is over deliveries will return back to normal estimates and I apologise on DHL's behalf.
Best wishes and have a good Christmas and New Year,
Lewis Hadaway
Founder
Hempura
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