Henry Adams Reviews 

204
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and accommodating nature, making interactions pleasant and supportive. Many people highlight the excellent communication, noting they were kept well-informed throughout their process. The service provided is often described as smooth, efficient, and stress-free, with reviewers appreciating the team's dedication to making complex transactions easy. However, some people mentioned a lack of consistent communication and follow-up, often requiring them to chase for updates. A few other people also felt that issues were not resolved satisfactorily, leading to disappointing experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many describing it as professional, efficient, and courteous... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always gave feedback from the viewings without our need to chase them up. Every step of the way (as sellers), we were informed of what was happening. I also appreciate that we were selling in a diff... See more

Rated 4 out of 5 stars

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using H... See more

Rated 5 out of 5 stars

I have recently used henry Adams for a purchase through Horsham branch. My agent was William Papworth who was excellent, always very helpful and accommodating. I also dealty with other mebers of sta... See more

Company replied

Rated 5 out of 5 stars

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Information provided by various external sources

Henry Adams: estate agents, lettings agents, chartered surveyors, auctioneers, commercial, rural & development experts with offices in Sussex, Surrey & Hampshire


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(204)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

The agent was very professional and…

The agent was very professional and accommodating to our needs , throughout our buying journey they were very helpful and friendly.
I would definitely use this company again .

January 29, 2026
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review :)

Rated 5 out of 5 stars

I have recently rented a property…

I have recently rented a property through the Storrington branch. The whole process went exceptionally smoothly and Alex and the rest of the staff could not have been more helpful. All my questions and queries were dealt with quickly and efficiently.

February 7, 2026
Unprompted review
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Reply from Henry Adams

Thank you for your kind words - I will be sure to pass on to Alex and the Storrington team.

Rated 5 out of 5 stars

Totally On The Ball

Brilliant! From start to finish, the team at Henry Adams made the sale of my mum’s house so easy. They arranged for the EPC, chased solicitors, gave me clear and regular updates and gave me contacts to get things sorted.

Excellent customer service - exactly how it should be.

January 30, 2026
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review! :)

Rated 5 out of 5 stars

Henry Adams made our dreams a reality

We relied on Jane for regular updates, calm practical responses and consistent replies keeping the information pathway between us and our seller open. We can’t thank Henry Adams enough for being so very responsive knowledgeable kind and good humoured. Whole heartedly recommend Henry Adams East Wittering lovely to work with and top class skills not to mention the welcome gifts so nice !

January 12, 2026
Unprompted review
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Reply from Henry Adams

Thank you for your great review - I will be sure to pass onto Jane and the East Wittering team. :)

Rated 5 out of 5 stars

Outstanding Service

We have been using Henry Adams (Horsham) since 2015 and always find them to be extremely professional and efficient.
We have no hesitation in recommending HA Lettings for your property letting needs.

January 20, 2026
Unprompted review
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Reply from Henry Adams

Thank you for you great review, I will be sure to pass on to the Horsham lettings team!

Rated 5 out of 5 stars

Henry Adams were excellent with the…

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

January 18, 2026
Unprompted review
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Reply from Henry Adams

Thank you for your lovely review, I'll be sure to pass onto Amy and Ella in the Middleton team!

Rated 5 out of 5 stars

Big thanks to Chrissie and all at Henry…

Big thanks to Chrissie and all at Henry Adam’s for helping in my search for a retirement flat here in Chichester. So professional and everything worked out so well both sellers and buyers. Moved in just before Christmas and now well settled in. Thanks again Chrissie for your help.

December 22, 2025
Unprompted review
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Reply from Henry Adams

Thank you for your kind review, I'll be sure to pass onto Chrissie!

Rated 1 out of 5 stars

FAKE GOLD ALERT

FAKE GOLD ALERT
Henry Adams Fine Art Auctioneers
We bought a gold ring from Henry Adams Fine Art Auctioneers in a high-end jewelry sale for nearly £300.
When we sent the ring to a jeweler to be resized , we were told by the jeweler that when they machine tested it, it turned out to be fake gold!!
We sent it back to Henry Adams, explaining it was fake gold . Their TV celebrity emailed us to tell us,
''It was never sold as gold''
even though it was placed in a high-end jewelry sale...
we never got our money back.
Proper Betrug  
Tread with caution.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

We did not sell with Henry Adam’s but…

We did not sell with Henry Adam’s but we wish we had we bought a house they were selling they kept us informed all the way and on the day of completion they kept in touch all morning giving a very nice touch of a lovely card and a beautiful candle it was a lovely touch

December 19, 2025
Unprompted review
Rated 4 out of 5 stars

Always gave feedback from the viewings…

Always gave feedback from the viewings without our need to chase them up. Every step of the way (as sellers), we were informed of what was happening.
I also appreciate that we were selling in a difficult market and Henry Adams worked very hard to secure a sale on our behalf.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Henry Adams have looked after the…

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to help the transition between tenants as smooth as possible.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

My experience with this agency has been nothing short of terrible. Every person who showed me properties looked like they would rather be anywhere else. No interest, no motivation, and often giving incorrect information. The level of incompetence was obvious from the very first visit.

Buying a home is already stressful enough on its own, you really don’t need the added frustration of dealing with people who either don’t know how to do their job or simply don’t care. Unfortunately, that’s exactly what I got.

The buying process was just as bad. It’s crystal clear that they only care about the money. No support, no follow-up, no courtesy, not even a basic congratulations card after spending a huge amount of money on a home. For a company that practically has a monopoly in the city, the quality of service is shockingly poor.

If you have the option, choose another agency or deal directly with private sellers. This has been one of the worst customer experiences I’ve ever had. I would never use them again, and I genuinely advise others to avoid them.

July 2, 2025
Unprompted review
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Reply from Henry Adams

We're sorry you have had a negative experience, this isn't the usual level of service we provide. We have requested more information via Trustpilot, but haven't had a response. If you would like to discuss this complaint further, please email operations@henryadams.co.uk.

Rated 5 out of 5 stars

we had a lovely experience dealing with…

we had a lovely experience dealing with the Henry Adams office in Storrington, it was not an easy purchase due to multiple reasons but the staff and the sellers kept the faith and we got our dream, so thankyou to all there especially Christina

November 6, 2025
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review, I will be sure to pass to Christina and the Storrington team!

Rated 1 out of 5 stars

Be careful when moving out

They were great when moving in but when it came to moving out tried to make outrageous claims from the deposit and then quickly backed down when it went to dispute. Take lots of photos and evidence would be my advice!!!! Also left us 5 days with water coming through the ceiling!!

November 1, 2025
Unprompted review
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Reply from Henry Adams

Hi Samantha, I'm sorry you have had a negative experience. If you would like to discuss your complaint further please contact operations@henryadams.co.uk.

Rated 5 out of 5 stars

Henry Adams Bognor …

recently rented a property through Henry Adams, and the experience was smooth and professional from start to finish. The team communicated clearly at every stage, from booking the viewing to completing the paperwork, and they were quick to answer any questions I had throughout the process. Move-in was well organised, and the property was handed over clean and in good condition. Since moving in, any small issues have been dealt with promptly, and I’ve appreciated how approachable and helpful the staff have been. Overall, Henry Adams made renting straightforward and stress-free, and I would happily recommend them.
Aga is who dealt with this and was brilliant .

October 17, 2025
Unprompted review
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Reply from Henry Adams

Thank you for your 5 star review of Aga and the Bognor Regis lettings team, I will be sure to pass this on! :)

Rated 5 out of 5 stars

Exemplary service

We worked with Oliver and Gail from the Bognor branch, to purchase our apartment. They were both professional, friendly and fully engaged in progressing the sale.

October 15, 2025
Unprompted review
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Reply from Henry Adams

Thank you for your 5-star review, I will be sure to pass on to Gail, Oliver and the Bognor Regis team! :)

Rated 5 out of 5 stars

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

September 1, 2025
Unprompted review
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Reply from Henry Adams

Thank you so much for your 5 star review - I will be sure to pass onto Kev and the Selsey team!

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