Henryka Jewellery  Reviews 

522
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery designs, noting that the pieces match their online descriptions and photographs perfectly and make wonderful gifts for loved ones. People also highlight the exceptionally fast delivery service, explaining that orders always arrive securely packaged and well ahead of the expected schedule. However, some people mentioned occasional issues with product details or durability, such as receiving uncomfortably thin chains, items being difficult to tell apart, or experiencing occasional breakage. Despite these minor drawbacks, consumers remain highly satisfied with the helpful customer support, overall service quality, and beautiful purchased items.

What people talk about most

Product

Customers consistently note positive experiences with the product, frequently praising the high quality and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the well-made designs and stunning... See more

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting that items arrive... See more

Order

People report positive experiences with order, frequently expressing delight over prompt delivery times and... See more

Service

Customers had positive experiences with service, frequently praising the excellent support and thorough... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wrote a review a week ago saying that I loved gteh bracelet but not the packaging so much, I received a quick email from Hollie who offered to send me an alternative box which came today. Little thi... See more

Rated 5 out of 5 stars

Ordered a matching necklace and earrings for a birthday present. They came in individual boxes with cardboard sleeves to protect them. The order was dispatched quickly and arrived in plenty time for t... See more

Rated 5 out of 5 stars

Found the beautiful puffin earrings on google. Delivered extremely quickly. Love them. Getting the necklace next followed by the large greyhound and matching earrings. They were packed securely and no... See more

Rated 5 out of 5 stars

Lovely jewellery, exactly as described. I'd seen Henryka jewellery in shops/outlets and was impressed by the quality and unique designs. That gave me the confidence to order from their website and I... See more


Company details

  1. Jewelry Store

Written by the company

Henryka is proud to be different. Our beautifully distinctive jewellery captures the essence of the natural world with unique designs and hand-chosen gemstones. Over the last decade, Henryka has grown from a humble boutique in Hereford, England, to a renowned British high-street jewellery brand with a presence across the UK and Ireland. In 2006, Anna Emmett decided to channel her lifelong passion for Baltic amber and her love of nature into jewellery that could be worn and loved by all. This is where the Henryka story began. Today, Henryka has a dedicated team of in-house jewellery designers who help to bring Anna’s ideas, inspirations and unique aesthetic to life.


Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(522)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Henryka always have quality jewellery…

Henryka always have quality jewellery and excellent service.
I have never been disappointed with any of my purchases, the description says it all.
Thank you Henryka

September 1, 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Thank you so much for taking the time to leave us a lovely review. We really appreciate it. Best wishes, Hollie

Rated 5 out of 5 stars

The item I bought was delivered quickly…

The item I bought was delivered quickly and was just as described in the advertisement.

September 1, 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Susan, Thank you for your kind review. Hope to see you shopping with us again soon. Best wishes, Hollie

Rated 1 out of 5 stars

Link on chain broke on the second…

Link on chain broke on the second wearing of the bracelet.

August 21, 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Tom, I'm so sorry to hear about the bracelet. This certainly should not have happened. I will contact you directly via email to resolve this for you. Best wishes, Hollie

Rated 4 out of 5 stars

Happy with purchases

1 item missing in original shipping but this was quickly resolved when I emailed customer service.
Quality items. Happy with purchases.

August 25, 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Ruth, Thank you so much for your review. I'm glad to hear that the error was dealt with quickly. Best wishes, Hollie

Rated 5 out of 5 stars

Beautiful necklace in a longer length

Delighted with my beautiful rose quartz necklace and earrings.
Especially helpful to be able to easily choose a longer chain length on the website.
A straightforward and clear process from ordering to delivery.

August 25, 2025
Rated 3 out of 5 stars

Disappointed.

This was my second purchase and whilst I was very happy with the first I was a little disappointed this time. I ordered the stretch bead bracelet in Tibetan turquoise because the description and the picture showed it to be green-however when it arrived it was clearly blue!! I have kept it because the postage costs (delivery and return) don’t really make it worth while to return and order a replacement 😕.

August 25, 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Janice,

Thank you for your recent review. I'm so sorry to hear that you were disappointed with the colour of the bracelet. It may be that the wrong gemstone was sent to you. I'm happy to check this and make sure that we get you the correct bracelet. I will reach out to your via email to help resolve this. Best wishes, Hollie

Rated 5 out of 5 stars

Copper Anniversary gift

Another great experience shopping with Henryka. First class communication and timely updates regarding delivery. Well packed and arrived ontime. Thank you.

August 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look