Henry Meds Reviews 12,449

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making interactions pleasant and informative. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially regarding refills and tracking progress. Reviewers also commend the customer service for being responsive and supportive, ensuring all questions and concerns are addressed. However, some customers also noted issues with the product, with a few reporting that the medication did not work as expected or caused adverse side effects. A small number of people were dissatisfied with the customer service, mentioning difficulties in communication or feeling that their concerns were not adequately addressed. Additionally, a few reviewers found the providers to be rude or uncaring.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and support of the... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and knowledge... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the effectiveness... See more

User experience

Consumers find the user experience to be largely positive. Many reviewers praise the ease of the application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just restarted after pausing my subscription for a few months. Easy process and was able to set up a fast appt with my provider who reviewed my history/progress/concerns. Provider approved me to res... See more

Company replied

Rated 5 out of 5 stars

Stephanie was terrific! She knew her business, offered some great advice, understood my concerns, and provided information and suggestions I could actually use. One of the best interviews I've ever... See more

Company replied

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 5 out of 5 stars

Henry meds are upfront with the weight loss treatment. The Doctors answered any questions I had or my concerns. Very helpful going forward. I have no concerns with my plan. I am confident under their... See more

Company replied


Company details

  1. Sports Medicine Clinic
  2. Weight Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

they make it hard to cancel a subscription and worse

I received 5 months worth of product while being charged monthly for one full year. getting in touch with this company for any reason (even to cancel a subscription) is more difficult than with any other company I have ever given my hard earned money to before. my strong advice is to not become a customer of this company.

March 9, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the kind of experience we want any patient to have with Henry Meds.

Our team has been experiencing unusually high call and email volume, which has unfortunately led to longer response times for some patients. That said, we understand how frustrating it can be when you’re trying to reach support or manage your subscription, and we sincerely apologize for the inconvenience.

We would like the opportunity to review your account and look into the concerns you mentioned regarding your shipment and billing. We’ve asked for a little more information so we can fully investigate what may have happened.

You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward.

We take all feedback seriously, especially negative feedback, and use it to improve our processes and patient experience. Thank you again for sharing your thoughts.

Rated 5 out of 5 stars

Life Changing Support

5 years, 3 successful journeys, and total support. This company has helped me manage my menopause weight yo-yos with incredible professionalism and heart. The service is flawless and the staff is always there for you. I wish all healthcare was this efficient and compassionate!"

March 9, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for taking the time to share your experience. We’re glad to hear you’ve had a positive experience with the support and care provided by the team.

Our goal is to provide a professional, supportive experience and make the process as smooth as possible for those we serve. We truly appreciate you sharing your feedback.

Rated 5 out of 5 stars

I love Henry Meds

I love Henry Meds. They are very thorough with questions and checking in with me. They listen to me when I have an issue and I’m not sure what to do, they have an answer. I would highly recommend them. The price is also reasonable. I have been with them a couple of years now.

March 9, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for sharing your experience! We value your feedback and are so glad to know it’s been helpful to you. Your review plays an important role in helping others feel confident in their choices.

Rated 5 out of 5 stars

Have had great experience with Henry Meds

Have had great experience with providers. Professional, caring and knowledgeable. So glad to have such excellent and convenient weight management professionals.

March 9, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We appreciate your review! It’s our mission to provide a seamless and positive experience, and we’re happy to know we succeeded.

Rated 1 out of 5 stars

The NP never showed for appt!!!

I don’t know whether their weight loss treatment is good. I had an appointment for my free virtual 15 min consultation and I waited 20 minutes past the appointment time.The nurse practitioner never showed up. I called the phone number provided for this company and waited over 10 minutes;no one answered. This doesn’t bode well for me bc like what if I had a problem with the side effects and needed to speak to someone about it?!

I thought that maybe they schedule in their time zone and not mine. Nope, it’s for EST which is the correct time zone for me.

So far, this has been a ginormous waste of my time!!! They either need to make this right for me or I will move on. That tennis star is a spokeswoman for a different company. Hopefully they can help and that their fees are reasonable.

March 5, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at Ask@HenryMeds.com.

Rated 5 out of 5 stars

Henry Meds staff has been helpful and supportive

My experience with Henry Meds has been positive. I have found the nurse practitioners and support staff to be helpful and informative.

March 5, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

I was hesitant to start this process…

I was hesitant to start this process but Jennifer was very supportive and answered all of my questions.
I am excited to start this journey!

March 3, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your 5-star review! We truly appreciate your support.

Rated 1 out of 5 stars

Scam

I canceled my subscription 9 months ago and the company is still charging fees including "administrative fees" of $50 a month and prior to that hundreds of dollars a month for non-existent services including "medical services". 18 months ago I spent 5 minutes on the phone with someone that went through a checklist. Charging hundreds of dollars a month for that 12 months later is unbelievable as is calling it "medical services".

July 1, 2025
Unprompted review
Henry Meds logo

Reply from Henry Meds

We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.

Rated 5 out of 5 stars

My Experience with Henry Meds

You emails are friendly polite and prompt. You direct my questions to understandable sites for answers.
Your response time is impeccable.
Appointment times are easily attainable.
My medication is delivered promptly with email confirmation of its processing.

March 4, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 5 out of 5 stars

Very professional and product…

Very professional and product knowledge. Answered all the questions I had and provided option for me to use.

Thank you,

March 3, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 5 out of 5 stars

Jessica Allen was a great point of contact!

Jessica Allen was friendly, caring, and informative. You make sure to have the best people for phone conferences. I’m excited about getting my weight under control. Thank you!

March 2, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your 5-star review! We truly appreciate your support.

Rated 5 out of 5 stars

Life-changing and Affordable

When Wegovy first came out, it was so expensive, only the rich could afford it. After some research on an affordable version of GLP-1, looking on Reddit and other sites, the most positive reactions to the compounded versions of Wegovy along with the best customer service, were Henry Meds. I've been on it since August of 2023, and it has been one of the best decisions I've ever made!

March 2, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your valuable feedback! We’re here to support you every step of the way.

Rated 5 out of 5 stars

Very smooth and easy communication

Very smooth and easy communication over the past 2 years. Very Happy with Henry meds.

February 28, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 5 out of 5 stars

Great service and suggestions

Great service and suggestions, been with them over 2 years and on a maintenance program, pricey but very happy

February 27, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for the 5-star review!

Rated 5 out of 5 stars

Great customer service!

I am extremely impressed with the customer service at Henry Meds! Abby, the billing coordinator I spoke with, was very knowledgeable, efficient, and well spoken. She resolved my issue immediately. I highly recommend Henry Meds to anyone considering an online provider of weight loss medication.

February 25, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 5 out of 5 stars

I was very impressed

I was very impressed with the physician assistants knowledge. Very easy to talk to and he covered pretty much all the questions that I had before the questions were asked.

February 24, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for the 5 star review!

Rated 1 out of 5 stars

I would actually leave a negative star…

I would actually leave a negative star review for this company if I could. I was dispensed placebo medication and should have known that it was not going to work. They advertise oral tablets for Tirzepatide medication but they did NOT work. Only thing that happened was I developed very horrible joint pain and pelvic pain one hour after taking medication. I was only on it for 1.5 weeks and paid $890 for three months that I cannot use. My appetite was more if you can imagine that. Please do not trust them!!!!!

February 25, 2026
Unprompted review
Henry Meds logo

Reply from Henry Meds

Thank you for your review. We encourage all patients to schedule a follow-up visit with their clinician (included in your subscription) to discuss any concerns or explore alternative treatment options. Our team is here to help you find what works best for you. If you need assistance, please contact us at Ask@HenryMeds.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look