Henry Meds Reviews 12,449

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making interactions pleasant and informative. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially regarding refills and tracking progress. Reviewers also commend the customer service for being responsive and supportive, ensuring all questions and concerns are addressed. However, some customers also noted issues with the product, with a few reporting that the medication did not work as expected or caused adverse side effects. A small number of people were dissatisfied with the customer service, mentioning difficulties in communication or feeling that their concerns were not adequately addressed. Additionally, a few reviewers found the providers to be rude or uncaring.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and support of the... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and knowledge... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the effectiveness... See more

User experience

Consumers find the user experience to be largely positive. Many reviewers praise the ease of the application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just restarted after pausing my subscription for a few months. Easy process and was able to set up a fast appt with my provider who reviewed my history/progress/concerns. Provider approved me to res... See more

Company replied

Rated 5 out of 5 stars

Stephanie was terrific! She knew her business, offered some great advice, understood my concerns, and provided information and suggestions I could actually use. One of the best interviews I've ever... See more

Company replied

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 5 out of 5 stars

Henry meds are upfront with the weight loss treatment. The Doctors answered any questions I had or my concerns. Very helpful going forward. I have no concerns with my plan. I am confident under their... See more

Company replied


Company details

  1. Sports Medicine Clinic
  2. Weight Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great company with quality…

Great company with quality practitioners.

February 24, 2026
Unprompted review
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Reply from Henry Meds

Your feedback means the world to us! We’re dedicated to providing excellent care and are so grateful for your support.

Rated 5 out of 5 stars

Great first impression

Great first impression. Very thorough and professional. Look forward to continuing my journey.

February 24, 2026
Unprompted review
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Reply from Henry Meds

We truly value your feedback! Ensuring a positive and seamless experience is our goal, and we’re so pleased to know we met your expectations.

Rated 5 out of 5 stars

After doing much research…very excited

After doing much research and a lot of AI, I’m very excited to begin this journey. Signing up online was extremely easy and the telemedicine staff have been professional, knowledgeable and great to work with.

February 24, 2026
Unprompted review
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Reply from Henry Meds

Thank you for taking the time to leave such kind feedback! We’re dedicated to providing great service, and your words motivate us to keep improving.

Rated 3 out of 5 stars

Refills

First appt was great medication were on time, second time my credit card was charged and I had to follow up to find where the medications were.

February 23, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at Ask@HenryMeds.com.

Rated 5 out of 5 stars

quick response to my questions

quick response to my questions. Listened to me. Helpful info.

February 23, 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Henry meds was wonderful to work with

Henry meds was wonderful to work with. I lost the weight I needed to feel so much better than I've felt in many years. I'd definitely refer anyone to them.

February 20, 2026
Unprompted review
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Reply from Henry Meds

Your feedback is invaluable to us! We are grateful for your kind words and look forward to continuing to provide great service

Rated 5 out of 5 stars

Wonderful Customer Service Rep

I was helped by Kianu B. - I had several questions on my billing vs. prescription fills and he went above and beyond to research the issue and present his findings in an easy to understand format. He was very patient and I really appreciated all of his help!

February 18, 2026
Unprompted review
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Reply from Henry Meds

Your kind words mean so much to us! We take great pride in our work and are always happy to hear when it makes a difference.

Rated 5 out of 5 stars

Fast appointment and competent medical…

Fast appointment and competent medical staff always win me over. I will definitely recommend this service if you want affordable and convenient virtual healthcare support.

February 20, 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback means so much to us and plays a key role in helping others make informed decisions. We’re grateful for your support and appreciate you taking the time to share your thoughts.

Rated 1 out of 5 stars

Do NOT Buy the Compounded Semaglutide Pills

I purchased the 6 mg Compounded Semaglutide ODT (Orally Disintegrating Tablet) Pills from Henry Meds. These are the pills that are dissolved under your tongue. It is now Day 26 and I have experienced ZERO Results. I have not had any appetite suppression or reduction in food noise. I am administering the tablets very carefully according to their instructions. There is limited clinical data proving exactly how much of a 6 mg sublingual dose actually reaches the bloodstream compared to the swallowed version (Novo Nordisk spent tons of money on the Wegovy pill to make sure it actually worked). I should have done more research prior to my purchase. I'm guessing Hephaestus Pharmaceuticals (owned by Henry Meds) just manufactured these pills and began selling them with zero data that they actually work. It figures I would get burned by a company named after the god of fire. Since Henry Meds was not willing to provide a refund, I have disputed the charge with my credit card company. Whatever credibility Henry Meds has earned with Semaglutide injections, it is completely undermined by this sham of a product and blatant cash grab. Buyer Beware!!

February 20, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We take all feedback seriously, especially negative feedback, and try to use it to improve. We appreciate you sharing your thoughts and are sorry as this isn’t the kind of experience we want any patient to have with Henry Meds.

Rated 5 out of 5 stars

Weight loss experience that worked

Weight loss experience that worked. I was so happy with my experience at Henry Meds Tele Health. First of all my prescriptions came quickly and intact with all of the necessary equipment and support medications. In addition my calls were answered immediately I had access to telehealth the same day as my concerns were stated, and they were resolved. I was really happy with the quality of the medication, especially because I had talked with friends who had told me that their medication's were weak and not working for them. In addition, while I did not have a big problem with nausea or vomiting, the medication that I was given for those common side effects worked very well on a few instances when I did have nausea. I have to say that my experiences during my weight loss were fairly good because I did not have many side effects at all. I thought it was especially good when the physician assistant suggested that I put B12 in the compound so that I could see what I was putting into the syringe because the B12 turned it red, and that was much easier for me to see then the clear compound itself. But best of all I actually lost weight. It seemed like it was taking a long time and the health practitioners told me that it wouldn't be quick after the first two or three weeks but that I should stick with it and I did and I lost more than 30 pounds and I am very very happy with the results. There is still more that I want to do and I am going to pursue my goals With some other options. But I would suggest Henry meds to anyone and everyone.

February 18, 2025
Unprompted review
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Reply from Henry Meds

We truly appreciate your feedback! Reviews like yours are invaluable to us and help guide others as they make their decisions. Your kind words motivate us to keep delivering the best possible service.

Rated 5 out of 5 stars

Great experience

Hee Jin Cayetano, PA was very personable, listened attentively, very informative. Best bedside manner ever. She was extremely helpful and patient with all the technological issues that I experienced during my telehealth appointment.

February 17, 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 5 out of 5 stars

Great So Far! Professional, Qualified and Affordable

I had a positive experience so far with Henry Meds. Henry Meds are very professional, and all needed information is provided and well explained.

I’m looking forward to my participation and so far it looks as if I’m in excellent hands receiving proper care. Losing weight is a journey and I don’t feel alone now with Henry Meds.

February 17, 2026
Unprompted review
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Reply from Henry Meds

We appreciate your kind words and are thrilled to hear about your positive experience.

Rated 5 out of 5 stars

Started with Henry Meds and few months…

Started with Henry Meds and few months ago and I feel like they provide all the info I need. Very responsive when I have questions.

February 17, 2026
Unprompted review
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Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 5 out of 5 stars

Extremely considerate

Extremely considerate, polite, and professional

February 17, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your kind words! We’re so glad to hear you had a positive experience.

Rated 5 out of 5 stars

Awesome experience!

Awesome experience!! I got a appointment the next morning. It was quick yet thorough and my medication was approved. The NP with whom I spoke was sweet and kind. I can't recommend Henry meds enough.

February 17, 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 4 out of 5 stars

Refill price should be cheaper

The platform is easy to use. My Physicians Assistant was prompt and friendly. She was very knowledgeable and able to answer all of my questions. I do feel the monthly refills should be less expensive since I'm not seeing a provider each month, but beggars can't be choosers. Would have been a 5, if not for the refill price. Overall, so far satisfied.

February 16, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Lauren was great

Lauren, NP - was really kind and supportive as I shared my needs. She didn’t push the product on me, only wanted what was best for me. It meant a lot.

February 16, 2026
Unprompted review
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Reply from Henry Meds

This is such wonderful feedback to receive. Providing excellent care is always our priority, and it’s rewarding to hear when we achieve that goal.

Rated 3 out of 5 stars

HenryMeds provides legitimate…

HenryMeds provides legitimate Phentermine, and the providers are attentive to my needs. I've used Phentermine off and on, and it works for me without side effects.
The cons are twofold: They don't update the patient portal, so you don't know where your prescription is in the process. In my case, I had requested that my doctor hold off on the RX because I was close to my goal and didn't think I would need it, and she agreed. The next thing I know, they had billed me again, and 2 weeks later, I still have no meds. This isn't the first time. I'm fine with online portals and auto-billing as long as the portal is current and auto-billing is done in line with the provider's consultation. This is not a monthly membership. So no RX, no money. This is not the first time. I shouldn't have to be my own quality control.

January 27, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at Ask@HenryMeds.com.

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