Henry Meds Reviews 12,449

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making interactions pleasant and informative. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially regarding refills and tracking progress. Reviewers also commend the customer service for being responsive and supportive, ensuring all questions and concerns are addressed. However, some customers also noted issues with the product, with a few reporting that the medication did not work as expected or caused adverse side effects. A small number of people were dissatisfied with the customer service, mentioning difficulties in communication or feeling that their concerns were not adequately addressed. Additionally, a few reviewers found the providers to be rude or uncaring.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and support of the... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and knowledge... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the effectiveness... See more

User experience

Consumers find the user experience to be largely positive. Many reviewers praise the ease of the application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just restarted after pausing my subscription for a few months. Easy process and was able to set up a fast appt with my provider who reviewed my history/progress/concerns. Provider approved me to res... See more

Company replied

Rated 5 out of 5 stars

Stephanie was terrific! She knew her business, offered some great advice, understood my concerns, and provided information and suggestions I could actually use. One of the best interviews I've ever... See more

Company replied

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 5 out of 5 stars

Henry meds are upfront with the weight loss treatment. The Doctors answered any questions I had or my concerns. Very helpful going forward. I have no concerns with my plan. I am confident under their... See more

Company replied


Company details

  1. Sports Medicine Clinic
  2. Weight Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I am very happy with Henry Meds

I am very happy with Henry Meds. I utilized their services a few years ago with success and I am trying a new medication this month. Their prices are fair and their customer support is excellent.

February 11, 2026
Unprompted review
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Reply from Henry Meds

Your feedback means so much to us! We’re thrilled to hear about your great experience.

Rated 4 out of 5 stars

Very responsive customer support

I would like to recognize Colin T, who has been assisting me after my shipment got lost during the snowstorm. He has been very proactive and responsive.

February 10, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review! Your support helps us maintain the highest level of service, and we appreciate you sharing your thoughts.

Rated 5 out of 5 stars

New year

I had dropped my service last year due to gaps in reception of prescriptions, but Danny made it a breeze getting back in. He gave me new protocol information that made me feel confident that my past concerns were rectified moving forward

February 10, 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 5 out of 5 stars

This is way better than I thought

This is way better than I thought. The lady was super helpful. Works with my schedule. Will recommend to anybody for sure.

February 9, 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Great customer service

Great customer service. The doctor was fantastic. Super fast delivery

February 6, 2026
Unprompted review
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Reply from Henry Meds

Thank you for taking the time to leave a 5-star review!

Rated 5 out of 5 stars

First time ever and I was highly…

First time ever and I was highly satisfied with how easy it was, very pleasant experience with just a little break up in WiFi but other than that very pleasant!!

February 3, 2026
Unprompted review
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Reply from Henry Meds

Your feedback means so much to us! We’re thrilled to hear about your great experience.

Rated 5 out of 5 stars

This is a very great company they help

This is a very great company they help you they're concerned about you they listen to you and they just make it fast easy and convenient to do what needs to be done

February 5, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your kind words! We’re so glad to hear you had a positive experience.

Rated 5 out of 5 stars

I am very happy with products and support

I am very happy with the products and support from Henry Meds and would recommend. I met my goal weight all the while being supported by professionals that kept track of my progress and how I was feeling. This is a great option to consider if you are looking to take on a weight management journey.

February 4, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your 5-star review! We truly appreciate your support.

Rated 5 out of 5 stars

Happy customer.

The nurse helping me was very knowledgeable answered all my questions, very professional, very nice.

February 4, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review! Your feedback helps us continue to provide great service.

Rated 2 out of 5 stars

Medications take extremely long for…

Medications take extremely long for delivery, so much so that treatment time becomes overlaps and they still charge your account. I don’t think that’s right nor fair to the customer. I had to cancel my account with them.

May 7, 2025
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Reply from Henry Meds

Thank you for your review. At Henry Meds, our standard shipping time for medications is 8-10 business days after your intake appointment. However, delivery times can vary due to factors outside of our control, such as pharmacy backlogs or supply chain issues with our partner pharmacies. We appreciate your feedback and will use it to improve our services.

Rated 5 out of 5 stars

Totally Satisfied

Everyone from the health team to the provider actually care about your health while giving you the care you need. Highly recommend

February 3, 2026
Unprompted review
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Reply from Henry Meds

We appreciate your kind words and are thrilled to hear about your positive experience.

Rated 5 out of 5 stars

The Dr here are very professional

The Dr here are very professional. They get to try and understand you virtually. They care and are patient.

February 2, 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 1 out of 5 stars

I have been incorrectly charged two…

I have been incorrectly charged two times now by Henry Meds. Pay attention to your billing cycle, track whether you pay for a 60 or 90 day supply, what you were charged and whether the product lasts for the correct amount of time. I was over charged $396, and $198 on another occurrence. During my last appointment, the physician expressed she wanted me to start at a lower dose then work up to the .25. In doing this, it would allow the dose to last longer than the 90 days (which was never an issue), but if I decided to not follow her advice, I could still do the normal dose that I was used to and it would work out to be a 90 day supply. I ran out long before the 90 days and that's bc I was given a 8 week supply unbeknownst to me. Receiving a 8 week supply was not discussed during the appointment, if it had been, I would have opted in for a 90 day. This discussion did not need to happen though, b/c I asked specifically if by taking her suggested dose, would it still be a 90 day supply and she said yes. There was no need for questioning. Henry Meds is now saying the pharmacy that they used ONLY fills in 8 week supplies. Ok, so...how was I supposed to know that and if that's the case, why was my script sent there if it was supposed to be a 90 day. I was charged for a 3 month supply but only sent a 2 month supply. I just now caught this as my subscription was coming up on renewal. Pay attention and track your dosages.

February 3, 2026
Unprompted review
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Reply from Henry Meds

We have requested additional information to better assist. Trustpilot will send you a request to provide some additional details, please respond. Thank you!

Rated 5 out of 5 stars

Pleasant young lady

Pleasant young lady. Very thorough. Went through every step of the process

February 2, 2026
Unprompted review
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Reply from Henry Meds

We’re thrilled to hear you had a great experience! Your feedback encourages us to keep delivering the best service possible.

Rated 5 out of 5 stars

I love Henrymeds

I love Henrymeds. I found them online. After going through the questionnaire I set up a video appointment with a clinician. We discussed me going on Semaglutide to lose the 40 pounds I was interested in losing. I started on semaglutide in 2024 and reached my goal weight by September 2025. Henrymeds has everything set up so flawlessly and makes it so easy to lose weight and have help every step of the way

February 1, 2026
Unprompted review
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Reply from Henry Meds

Thank you for taking the time to share such a positive review! Your words help others make informed decisions, and we’re so grateful for your support.

Rated 1 out of 5 stars

Deceptive pricing

I haven’t used them for a while, but their entry price is deceptive. I left them right away once I found a more reputable pharmacy.

March 6, 2025
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Reply from Henry Meds

Thank you for your feedback! For transparency, you can review our Terms of Service and current program pricing anytime at henrymeds.com/terms-of-service/programs. If you need help or have questions, our team is happy to assist at (909) 787-2342.

Rated 5 out of 5 stars

I have been very happy with henrymeds

I have been very happy with henrymeds. It has reminders at appropriate times. Appreciate that there are no constant emails! Response time is fast, accurate, and I receive my medication on time.

This time there was a 1-3 day wait due to the severe winter storms that hit half of the country. I received an email letting me know that order was delayed and where it was in the process. By the location i was able to surmise that it was weather related. I really appreciated the email.

My weigh loss in 2 years has been almost 90 pounds!

January 30, 2026
Unprompted review
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Reply from Henry Meds

Thank you for taking the time to share such kind feedback! Your review is incredibly meaningful and contributes to helping others feel confident in their choices.

Rated 5 out of 5 stars

Great Customer Service still exists!

Well, I called and spoke with Danny today, who actually made my day! Because he not only listened actively to my concern but also suggested a reasonable, professional response that I agreed to follow. I am old school, and when it comes to the level of quality customer service that I feel is grossly absent in today’s world, I not only find automated systems annoying that often fall short but also have experienced terrible encounters with live company representatives who can barely follow a script and can’t think outside the box. Danny was surprisingly outstanding, from start to finish. His energy, level of concern, and reasoning were excellent, and advise refreshingly complete. So I had to give this man his flowers 🌺 and hopefully acknowledge his A* value.

January 30, 2026
Unprompted review
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Reply from Henry Meds

We’re thrilled to hear you had a great experience! Your feedback encourages us to keep delivering the best service possible.

Rated 1 out of 5 stars

Avoid: You're charged every month for a single bottle of medicine. VERY expensive in the end

Want to pay for 1 bottle of medicine every month? Want to pay 3x the quoted price? Then order from Henry Meds. This is a very scammy company. They promote their weight loss product as affordable. But they quote only a single month fee for what they make into a monthly subscription. So you pay one month thinking that's the final price and they charge you the same price month after month although they do not send any more product to you. Customer service takes forever to answer and they does not respond to the request to get a refund.

January 29, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your feedback! For transparency, you can review our Terms of Service and current program pricing anytime at henrymeds.com/terms-of-service/programs. If you need help or have questions, our team is happy to assist at (909) 787-2342.

Rated 5 out of 5 stars

Professional and Effective

I have been with Henry Meds for about 18 months. I have lost about 20% of my body weight (50 lbs) and am moving forward on a maintenance dose. I have been completely satisfied with the product, medical and service support and billing. Highly recommend.

January 29, 2026
Unprompted review
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Reply from Henry Meds

Thank you for your positive review! We appreciate you sharing your experience. Your feedback not only motivates us but also helps others in their decision-making process.

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