Henson Motor Group Reviews 

Constant issues with my car, the dealer refused to help! Had to go to the financial ombudsman.

I bought the car in OCT 2025 and it has since gone wrong again. The RAC advised it was main battery related and would cost thousands to fix! As this was our only car and relied on for work and the kids school we have had no option but to cut our losses and get another car!

I have lost over £10 000 since purchase which is staggering!

Buyer please beware! This company will take your money but run a mile when it comes to issues.

**** I replied to them via email as requested but no response. I think their reply was more for the benefit of people viewing TrustPilot than actually trying to resolve.

Great experience start to finish, thanks to Darren for looking after me.

I would like to leave some honest feedback regarding my recent experience purchasing a vehicle from your dealership.
First of all, I would like to highly praise Callum Smith. He is a very patient, friendly and responsible salesperson. He answered many of my questions carefully and always listened to my concerns with patience. I truly appreciate his professionalism and excellent customer service throughout the entire process.
When I first came to view the vehicle, the interior condition was honestly quite dirty and it seemed that only a basic clean had been carried out. However, after the test drive, I felt the car suited me very well and I was genuinely interested in purchasing it.
However, during my careful inspection of the vehicle, I discovered that the sunroof rubber seal had clearly deteriorated and cracked, including a visible hole in the seal itself. I immediately informed Callum Smith, who then reported the issue to his manager.
Unfortunately, I was very disappointed that the manager immediately refused to replace the damaged seal. I genuinely do not understand how the dealership claims that every vehicle is carefully inspected in detail, yet such an obvious defect was still present on the car.
Callum Smith explained to me that the manager believed the seal would not cause water leakage, therefore they would not replace it. However, the seal is visibly cracked and damaged, and from a customer’s perspective, this is clearly not in proper condition.
To be honest, I feel this response was quite unreasonable and lacking in customer care. This is a large dealership, yet replacing a small rubber seal was refused simply because it was “not leaking yet.” I found this very disappointing and not very understanding towards the customer.
Despite this situation, I truly appreciate that Callum Smith agreed to record this issue in the contract and also promised to provide written email confirmation that if any leakage occurs within three months, the seal will be replaced free of charge. This gave me more confidence and showed his professionalism and responsibility.
I also requested for the vehicle to be cleaned properly inside and outside before collection. On the day I collected the car, I could clearly see the cleaning staff had put great effort into preparing the vehicle to a very high standard. The car was extremely clean and well presented. I believe Callum Smith communicated my concerns properly to the cleaning team, which again shows he is a very responsible salesperson with excellent communication skills.
Because of Callum Smith’s outstanding service, patience and attitude, I genuinely feel he deserves more than a five-star review. However, due to the manager’s handling of the damaged sunroof seal issue, unfortunately I cannot give the dealership a full five-star rating overall.

The place was quality really nice workers thanks to Tom m for selling me a beautiful car ⭐️⭐️⭐️⭐️⭐️

Tom McGuire was our sales person and he was absolutely amazing. He went through what cars were suited to us within our budget, allowing us to test drive until we found the one that suited us. He was very professional and such a friendly descent guy. He went above and beyond to make sure we were happy and had a deal we were happy with. He wasn’t pushy in any way and I’d definitely recommend his service if you’re looking for a new car. He’s an asset to the company.

Great experience buying a used car here. Callum was fantastic — professional, friendly, and very natural, which made us feel really comfortable. There was no pressure or aggressive sales tactics at all, and we were given plenty of time to think things through and ask questions. I’d happily go back to him again in the future. He definitely deserves a pay rise!

Great customer service from Darren, went above and beyond to help

Excellent customer service, very helpful with finding our new car. would highly reccomend Scott to help with finding a new vehicle if you come here.

Scott at Henson Motor Group was fantastic from start to finish, he kept me updated at every stage. Would definitely recommend Henson Motors.

Scott was amazing, sorted everything out quick and was very friendly, nothing was too much trouble. Would definitely recommend henson motor group to anyone looking for a new car

Horrific aftersales experience! I bought a vehicle which I was really pleased with and was presented very well! The car then suffered an oil leak on my drive. I took it to a local garage as there was no oil left and they advised this was due to the sump plug not being placed back securely, this has left a stain on my driveway! I also noticed the air con was empty and requires recharge. I contacted Henson Motor Group who state they will refund me for the replacement oil, no mention of the damage caused to my drive way! They also refused to do anything about the air conditioning. I am now being ghosted and they are ignoring my request for update on the matter, as well as blocking me from there Facebook page! Terrible service I would avoid they cannot be trusted! RAC approved be chucked seems misleading, and now I will be escalating to the financial ombudsman.

Good experience, lots of help from Callum. Great help!! Thankyou

Charlie is such a good lad, so friendly and no pressure whatsoever to buy the car.

Callum was very kind, helpful and a lovely man all together, he talked me through buying my very first car on my own and everything was so simple and straightforward with him, could not recommend a better salesman!

Great experience with Henson Motor Group. Tom Mcguire was great, really informative and helped make the process really easy. Thanks again!

Callum was really helpful, wasnt pushy at all, guide me through the whole process and quick turn around within 24hrs :) highly recommend

Callum at Henson car store Newcastle ,were really helpful, professional, and made the whole car-buying process smooth and stress-free. I appreciated , patience, and how clearly you explained everything. Your customer service was excellent, and you made me feel confident in my decision. Thank you for going above and beyond—I’d definitely recommend you to others looking for a car.

Just purchased 3rd family car from Hensons ponteland road over couple of years . Great service from all the staff as always happy bunch and very helpful always trying to give a good deal and look after me that’s one of many reasons I do go back the back up service excellent thank you all again until my next car from yous .👍D noon

Bought a BMW from Callum and it went smoothr than anything. Would highley recommend!!

callum sorted the job nicely, no stress couldn’t have been easier. get that lad a pay rise! in & out driving away with my new car, cheers Callum