Henson Motor Group Reviews 

This is the second time we have bought a car from hensons. They are great from the start. Callum was an amazing salesman. He knew the cars and their capabilities. Once we told him what we wanted he gave us great advice and we came away with a lovely new car.

Callum S was a friendly, knowledgable person who adcised us well and went way beyond to help us sort everything out for our new car. We are very happy with the service provided by Callum and the rest of the team. Definately our favourite place for cars.

Callum was a pleasure, no pressure such a great guy

I am writing to share my recent experience regarding a vehicle currently listed for sale at Henson Motor Group on Ponteland Road, Newcastle.
The vehicle is a 2017 (67) Mercedes-Benz C Class, 2.1 C250 AMG Line (Premium Plus) Cabriolet (Registration: KW67 ***). It is currently listed for £17,499.
I purchased this same vehicle five months ago for £17,250. Within four days of collection, I identified and reported numerous faults. After three months of the dealership refusing to carry out repairs, I rejected the vehicle under my consumer rights.
Despite being charged a £450 depreciation fee for the 1,000 miles covered during my ownership, I noted that the car is now being advertised at a higher price than I originally paid, despite having more mileage and unresolved issues.
A diagnostic check I commissioned from Mercedes-Benz (at a cost of £186) confirmed the following:
- Roof repair costs estimated at £2,500. - A faulty battery. - An active SOS warning light requiring investigation.
I am sharing this information to ensure any potential buyer is fully aware of the vehicle's history and mechanical condition. The owner of Henson Motor Group informed me no repairs would be carried out upon my rejection and the vehicle would go straight back out for sale.
The vehicle I part exchanged was sold by Hensons with a £3000 increase to my trade in price.

We bought a car recently at Henson's with the help of Tom K. Tom was fantastic, very helpful and informative, but not pushy.

Got a new car today Darren went out his way to make us feel confident and comfortable friendly and just a genuine guy thank you. Highly recommended this company.

Excellent customer service would always go back if I ever need a new car.

I recently purchased a BMW X2 from Henson Motor Group and wanted to share my experience.

What was quite a stressful situation for me initially was made much smoother thanks to Charlie. He was really patient, helpful, and kept me informed throughout the process, taking the time to answer my questions and make sure everything was sorted properly and helping me in every way before delivery.

I’d also like to mention Darren, the delivery driver, who was great when handing over the car and collecting my part exchange. He was friendly, professional, and made the handover really easy.

Overall a very positive experience and I’d happily recommend Henson Motor Group. Thanks again to Charlie and Darren for all their help.

We had a great experience with Hensons. Sales executive Callum was so helpful and nothing was to much trouble. Easy straight forward purchase and trade in with a very quick turn around. Would definitely recommend to others.

Really good company would recommend 100%. Charlie was great with sorting everything, 10/10 service. Thanks again! - Patrick

Sold my car to Henson staff very friendly, inspected the car gave me a very good price and money was in my bank in the space of half an hour

Callum was very friendly and eager to help. There is a good range of cars. Sales staff aren’t pushy.

Callum was extremely helpful, wasn't pushy at all made our experience with Henson Motor group very good.

I bought my first car from Henson through Charlie who was really friendly and helpful throughout the process. He took lots of time to advise and help me out with everything which I really appreciate!

Staff very helpful and welcoming
Callum was great, looked after us, went through everything and we are very happy with purchase

Scott was absolutely fantastic throughout the entire process. Not only did he patiently answer all of our questions, but he also went above and beyond to ensure that the car purchase was a truly enjoyable and smooth experience. 10 out of 10 would buy again

Tom McGuire who helped us with the purchase was fantastic, the service we received overall was first class and we are very happy with the car!

Great service from Evan Bell, kept me up to date through the entire process and was incredibly helpful!

Great, very happy!

Bought a car from here last week and drove it away the following day. Absolutely love it and no problems ( so far). I was served by the lovely Tom who helped me pick my car with no pressure and made me feel completely comfortable. He even let me bring my dog in, highly recommended this garage. Thanks Tom.

I came in with my family to look at some cars. Stephen met us and showed us some he thought might be good.

We liked one specific one so we went for that.

He was very helpful.