I ordered coils a couple off times for my Zenco the delivery was fast the product was perfect and the best about herbalize store is they work with smokie Mcgreen
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See what reviewers are saying
Herbalize delivery time (as stated on their checkout page) is incorrect. It says 2-5 days, but looking at the UPS website (which is rated 1 on Trustpilot) it says 5-8 days. They use the cheapest, and... See more
Company replied
Really positive experiance all around, they decided to go above and beyond by repairing my device (It was my fault it was damaged). They were quick to reply and very engaging. Prompt turnaround and tr... See more
Company replied
Great company get most of my dry herb vaping gear from here! Got a couple free pax krush kube 2 s with a couple recent orders each for a new dry herb vape. Good customer service too had all issues res... See more
Company replied
Company details
Written by the company
Discover the most complete range of dry herb vaporizers in the UK to meet your every vaping need. Order your new portable or desktop vaporizer today!
Contact info
54 Scarva Road, BT32 3AU, banbridge, United Kingdom
- hello@herbalizestore.com
- herbalizestore.co.uk
4.2
Great
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Nothing even comes close to the service…
Nothing even comes close to the service or the product sold. Just the best. No need to buy anywhere else! Simple fast and great prices.
June 26, 2025
Unprompted review
Reply from Herbalize Store
Dear Stines,
Thank you for the amazing feedback!
We’re glad to hear you’re happy with both the service and the product. That’s exactly what we aim for. Your support and trust mean a lot to us!
Kind regards,
Herbalize Team
Excellent service
Excellent service, fast shipping
Would definitely recommend
June 11, 2025
Unprompted review
Reply from Herbalize Store
Dear Paul,
Thank you so much for the kind words! We're really glad to hear you were happy with the service and shipping speed. Your recommendation means a lot to us 😊
Kind regards,
Herbalize Team
Paid for my vape on the 2nd of this…
Paid for my vape on the 2nd of this month , after the other I use for extreme internal pain & my prescribed meds stopped working ! It was posted out , but had an issue with the address ( even tho I filled out everything perfectly on line ) so was sent back to them by Royal Mail ! Had an email off a staff member on the 5th suggesting it was on its way back to me , so stayed in all day on the 6th ! No delivery on the 6th & got an email reply stating that the lady in question didn't suggest it was on its way back & that in fact Royal Mail hadn't even returned the vape ! Emailed them again today after hearing noting back since & got no reply off them at all ! Ive now had no vape for 10 days & have no way of medicating , my pain levels are through the roof & the service from them is terrible ! If I don't hear back from them by tomorrow , I will be talking to my lawyer about where to go there here
June 11, 2025
Unprompted review
Reply from Herbalize Store
Dear Jonathon,
Thank you for sharing this, after looking into what happened we just want to clarify that the parcel could not be delivered because the house number was missing from the shipping address provided at checkout. It’s an easy mistake, and we completely understand, things like this can happen!
Since this wasn’t due to an error on our side, we usually wait for the original package to be returned before sending a replacement. However, in your case, we wanted to avoid any further delay, so we arranged for a new shipment after a couple of days, even before the first one made it back to us.
We hope this clears up any confusion, and we truly apologise for the wait.
Kind regards,
Herbalize Team
Will take your money for products they don’t have
Took my money for a product that was shown in stock, only to be mailed and told it wasn’t. I asked for a refund over 2 weeks ago now and nothing. Cowboys! Avoid… calling financial ombudsman to get this sorted 😡
May 24, 2025
Unprompted review
Reply from Herbalize Store
Hi there
Thank you for your feedback, and we're very sorry that the item in your order was unavailable.
We operate multiple warehouses and storefronts, and while we do our best to keep stock levels fully synchronized across all platforms, occasional discrepancies can occur. Unfortunately, this appears to have been the case with your order, and we completely understand how frustrating this must be.
Please note that your order was voided, meaning no payment was taken from your account, this is why you won't see a refund. If you check your transaction history, you'll see that you were never charged.
We hope this helps clarify things, and once again, we sincerely apologize for the inconvenience.
Kind regards,
Herbalize Team
Delivered from NI to the south coast in…
Delivered from NI to the south coast in 24 hours, can’t say better than that. Great price and stock options. Very happy customer
June 3, 2025
Unprompted review
Reply from Herbalize Store
Dear Dan,
That’s fantastic to hear, 24 hours to the south coast is exactly the kind of service we aim to provide for our customers! Really glad you’re happy with the overall experience. Thanks for the great feedback and we hope to see you again!
Kind regards,
Herbalize Team
They sell items out of stock and then…
They sell items out of stock and then you need to wait for few weeks.
Avoid.
May 12, 2025
Unprompted review
Reply from Herbalize Store
Dear Fernando,
We operate multiple warehouses and stores, and while we strive to keep our stock levels fully synchronized across all platforms, occasional discrepancies can occur. Unfortunately, this is what happened with your order, and we completely understand how frustrating this must be.
Once again, we’re very sorry for the inconvenience and truly appreciate your feedback, it helps us improve. Please rest assured that we’re working diligently to implement a better system to prevent this from happening in the future.
Best regards,
Herbalize Team
Waiting for a venty replacement haven't…
Waiting for a venty replacement haven't had any correspondence since May 2nd really disappointed as rely on this device to treat a serious disability.
Will end up doing a complete charge back in a few days as this hassle is effectively making my condition worse
May 7, 2025
Unprompted review
Reply from Herbalize Store
Hi!
We’re very sorry to hear about your experience and truly understand how important your device is for your health and well-being.
We’ve been in contact regarding your replacement, but it seems our replies may not have reached you. Please kindly check your spam or junk folder, as our messages might have ended up there by mistake.
For immediate assistance, you can also reach us directly through our live chat on the website, we're here to help and resolve this as quickly as possible.
Our sincere apologies for the frustration this has caused, and thank you for your patience and understanding.
Kind regards,
Herbalize Team
Really impressed with the Dynavap M7
Really impressed with the Dynavap M7. I really love getting a product that I know will last and is extremely portable for a decent price. Super cool.
March 3, 2025
Unprompted review
Reply from Herbalize Store
Hi George,
Thanks for the great feedback!
We're glad to hear you're loving the Dynavap M7. It's definitely a solid choice for a great value. Enjoy, and let us know if you need anything!
Kind regards,
Herbalize Team
I got my first Mighty+ from Herbalize…
I got my first Mighty+ from Herbalize Store and liked it so much I'm buying a second. As a very heavy user, my first device has held up incredibly well. The new one does heat up a bit faster and seems to stay on longer, but I really put my original one through its paces. I've also had a few friends pick one up after trying mine. Absolutely worth it!
April 7, 2025
Unprompted review
Reply from Herbalize Store
Dear Aiden,
Thank you so much for your continued trust and support! We're so glad to hear how well your Mighty+ has held up, that you’re enjoying it enough to get a second one, and that your friends picked one up after trying yours.
If you ever need anything, we’re here to help.
Kind regards,
Herbalize Team
Excellent customer service and products
Excellent customer service from the fantastic Olivia. All products I have received have been top notch and at a fair price 😁😎
April 2, 2025
Unprompted review
Reply from Herbalize Store
Dear Dan,
Thank you so much for the great compliments! We're more than glad to hear that you've had a good experience with us and Olivia served you so efficiently. It's wonderful to hear that you're satisfied with the price and quality of our products as well.
Let us know if you need anything else. We are always here to help!
Kind regards,
HS Team
Waiting for my returns to be processed…
Waiting for my returns to be processed but received partially completed emails or automated emails. Customer service seem to only be able to reply once a day and after 5pm, for this company to think that arranging a return in 4 days is an acceptable turn around then think again. Wont use again, avoid, customer service skills are poor at best.
April 1, 2025
Unprompted review
Reply from Herbalize Store
Dear Manish,
Thank you for your feedback. After investigating, we found that the repeated responses were due to multiple tickets being opened on your end for the same return. Since you had already replied to one of them, our support team continued following up on the others that hadn't received a response.
We also reserve 3–5 business days for processing returns, which was the case with your return. We’re sorry this experience didn’t meet your expectations, and we genuinely appreciate your feedback.
Kind regards,
HS Team
I will happily order again !!
Purchased my first wax pen at the best price online, I was very impressed with the “chat” option which put me in contact with a person! Who was brilliant !
Having received my order already I can safely say I will be using this company again!
March 26, 2025
Unprompted review
Reply from Herbalize Store
Dear Collins,
Thank you for your awesome feedback! We're so glad to hear you had a great experience with both your purchase and our customer support. We look forward to serving you again soon! 😊
Kind regards,
HS Team
Herbalize N’1 for all vape needs.
First class site could not recommend much more rapid dispatch cheapest like for like less expensive and high end vaporizers. Tracking info immediately and customer service is just a delight and a credit to this HERBALIZE STORE, SUPER SITE cant fault and believe this is one of the best easy to deal with sites online thank you my friends.
March 13, 2025
Unprompted review
Reply from Herbalize Store
Dear Michael,
Thank you so much for the review! We're glad to hear that you're happy with our service. Your words mean a lot to us and we look forward to serving you again soon!
Kind regards,
HS Team
There returns policy is a joke
There returns policy is a joke. Purchased a volcano classic for my Gf and she didn't like it, used it twice put it back in the box, used one bag and nothing else and they've deemed it unsanitary and used and won't return it which I think is unfair to be honest, can't try things out any more ? What's the point in buying anything if that's the case. I'll
I'd avoid these guys going forward, if you can't try something and not return it if it's not to you're liking then what's the point. Shame.
March 10, 2025
Unprompted review
Reply from Herbalize Store
Dear Markie,
We’re sorry to hear that you’re unhappy with our returns policy. As our products are personal-use devices, we cannot accept returns on used items due to hygiene and health protection reasons. This is a standard practice for many retailers of similar products.
However, we do accept returns on unused and sealed products within 30 days of receipt. If you have any questions or need assistance, please feel free to reach out to our support team, we’re happy to help in any way we can.
Kind regards,
HS Team
Top notch experience
Great product, price, and service. I would definitely recommend.
January 7, 2025
Unprompted review
Reply from Herbalize Store
Dear Mark,
Thank you for your recommendation! We're glad you're happy with the overall experience. If you ever need anything else, we're here to help.
Kind regards,
HS Team
Company is spot on
Company is spot on. Had 3 vapes from them in last 3 years. All still working. I asked for the invoice from 2023 and it was in my inbox that evening. Only good store that does klarna too. Thanks for tip top service
February 14, 2025
Unprompted review
Reply from Herbalize Store
Thank you for your kind words! We're delighted to hear that you've had a great experience with our products and service. If you ever need anything else, feel free to reach out.
Kind regards,
HS Team
The Air Max is definitely among the…
The Air Max is definitely among the best vapes around. Compact, long lasting battery, and top notch performance. It delivers an amazing result every time. I can only thank Herblize Store for recommending the vape to me, thanks guys.
November 27, 2024
Unprompted review
Reply from Herbalize Store
Dear Leo,
Glad you're loving the Air Max! It’s definitely a top-tier choice, and we’re happy we could help you find the right vape. Enjoy every session!
Kind regards,
HS Team
I wanted something portable
I wanted something portable, so thought I would give the Boundless Tera a shot. Well, wasn't expecting much but WOW!!! this thing hit just like a high end vaporizer!!! Thx Herbalize Store
December 30, 2024
Unprompted review
Reply from Herbalize Store
Dear Huda Al-Subaie,
Awesome to hear the Boundless Tera exceeded your expectations! It’s a powerhouse for sure. Enjoy your sessions, and thanks for choosing us!
Kind regards,
HS Team
This is my first Solo 3 device
This is my first Solo 3 device, but from day one, I have been a fan of the brand. Got to say, Solo 3 is by far and away the best one yet! The button sequence takes a little getting used to, but once you got it, it is an absolute banger. I have tried both session mode and on demand, and they work great, but my favorite way to use it is with a water pipe.
December 25, 2024
Unprompted review
Reply from Herbalize Store
Dear Harriet,
Glad to hear you're loving the Solo 3! It’s awesome that it’s living up to the brand’s reputation for you. Once you get the button sequence down, it’s smooth sailing. Enjoy your sessions.
Kind regards,
HS Team
Another ‘stock issues’ problem (EDIT)
Previously posted as bad review, however I will say I’m grateful they amended the situation. I would say though that I should have been notified sooner regarding stock issue & with numerous bad reviews over 4+ years regarding delivery delays etc, I would suggest finding a better way to manage logistics or a more transparent approach concerning potential delays to avoid unhappy customers as the product and price were both good. Previously 1* but updated to 3*
February 4, 2025
Unprompted review
Reply from Herbalize Store
Dear Harry,
We appreciate the update and are glad we could amend the situation. Your feedback on stock notifications and transparency is valuable, and we’ll continue working to improve our logistics to serve you better next time. Thanks for giving us another chance!
Kind regards,
HS Team
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