I ordered coils a couple off times for my Zenco the delivery was fast the product was perfect and the best about herbalize store is they work with smokie Mcgreen
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Herbalize delivery time (as stated on their checkout page) is incorrect. It says 2-5 days, but looking at the UPS website (which is rated 1 on Trustpilot) it says 5-8 days. They use the cheapest, and... See more
Company replied
Really positive experiance all around, they decided to go above and beyond by repairing my device (It was my fault it was damaged). They were quick to reply and very engaging. Prompt turnaround and tr... See more
Company replied
Great company get most of my dry herb vaping gear from here! Got a couple free pax krush kube 2 s with a couple recent orders each for a new dry herb vape. Good customer service too had all issues res... See more
Company replied
Company details
Written by the company
Discover the most complete range of dry herb vaporizers in the UK to meet your every vaping need. Order your new portable or desktop vaporizer today!
Contact info
54 Scarva Road, BT32 3AU, banbridge, United Kingdom
- hello@herbalizestore.com
- herbalizestore.co.uk
4.2
Great
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service
Literally one of the best customer service I have ever encountered while online shopping. 10/10 faultless and if there is a fault it is resolved quickly and professionally
January 25, 2025
Unprompted review
Reply from Herbalize Store
Dear Christopher,
Thank you so much for your kind words! We're happy to hear that you’ve had such a great experience with our customer service. We always strive to provide the best support possible. 😊 Your feedback means a lot!
Kind regards,
HS Team
Stellar Experience
Really positive experiance all around, they decided to go above and beyond by repairing my device (It was my fault it was damaged). They were quick to reply and very engaging. Prompt turnaround and tracking provided. An example of what companies should strive to be in terms of customer support! Cannot recommend enough
January 24, 2025
Unprompted review
Reply from Herbalize Store
Dear Alex,
Thank you so much for the kind words! We're happy we could help and provide the service you deserved. Your feedback means a lot to us! 😊
Kind regards,
HS Team
Puffco peak arrived in less than…
Puffco peak arrived in less than 24hours! in fact it came so quick i haven't had my concentrates arrive yet to use it! big up the delivery speed very happy customer!
January 10, 2025
Unprompted review
Reply from Herbalize Store
Dear Sarithan,
Thank you for sharing your experience! We're happy to hear your Puffco Peak arrived so quickly—our goal is to make sure you get your gear as soon as possible. We hope your concentrates arrive soon so you can fully enjoy your new device. If you have any questions or need assistance, feel free to reach out. Happy dabbing! 😊
HS Team
I must acquire more vape gear!
Great company get most of my dry herb vaping gear from here! Got a couple free pax krush kube 2 s with a couple recent orders each for a new dry herb vape. Good customer service too had all issues resolved in a timely manner. Sometimes there may be a longer wait to receive goods but most are received within 3 working days. This is always my first port of call as they have most popular items and are proactive in stocking new products as soon as they become available. Cant fault these guys, or gals 👍
December 13, 2024
Unprompted review
Reply from Herbalize Store
Dear Jonny,
Thanks for your kind words! We're glad to hear you've had a positive experience with us. We always aim to provide great service and keep up with the latest products. We appreciate your understanding on shipping times, and we're grateful for your continued support.
Kind regards,
HS Team
Great guys!
Really good experience ordering from these guys. Great customer service. Thanks guys!
December 11, 2024
Unprompted review
Reply from Herbalize Store
Dear Mike,
Thank you for your kind words! We're so glad you had a great experience and appreciated our customer service.
Kind regards,
HS Team
It’s not all doom and gloom
Don’t normally write reviews but this company has so many bad ones that it’s only fair I tell my positive experience. Ordered my pax plus on Saturday, arrived 1st class Tuesday afternoon. Yes the reviews come across negative, yes the website can be a bit misleading with customer service hours being so late etc haha but don’t let that put you off shopping with them, ignore the negativity and you will find yourself pleasantly surprised. (Wish I bought a volcano instead now so you will probably see me order again)
December 10, 2024
Unprompted review
Reply from Herbalize Store
Dear Liam,
Thank you so much for taking the time to leave this thoughtful review! 🌟 We’re happy to hear that you had a positive experience with us and that your Pax Plus arrived promptly.
If you ever decide to go for the Volcano (an amazing choice, by the way!), we’d be delighted to assist you again. Don’t hesitate to reach out if you have any questions or need advice—we’re here to help!
Thank you for your support, and we hope you enjoy your Pax Plus to the fullest.
Kind regards,
HS Team
Fantastic customer service
Fantastic customer service. Olivia was the name of the person who assisted me. Royal Mail had delayed a delivery. A replacement order was sent out immediately. Highly recommended company. Thank you :)
December 6, 2024
Unprompted review
Reply from Herbalize Store
Dear Epiphany
Thank you for your kind words! We're glad Olivia could assist you and get everything sorted so quickly. We appreciate your recommendation and understanding.
Kind regards,
HS Team
Weirdest 5 star review I ever wrote…
Weirdest 5 star review I ever wrote…
Had a delivery issue, and never actually got the product I ordered. Even though this was NOT the fault of Herbalize they put it right. I will now be a customer for life if they have what I need based on the compassion and attention they showed me through this process. Personal thanks to “Olivia” who resolved my issue within 48 hours despite me asking for an alternative resolution to the one offered due to a personal circumstance
December 5, 2024
Unprompted review
Reply from Herbalize Store
Dear Tom,
Thank you for sharing your experience! We're sorry to hear about the delivery issue but are glad we could resolve it to your satisfaction. Your kind words mean a lot, and we’re grateful for your understanding and support. I’ll make sure to pass along your thanks to Olivia—she’ll be delighted to hear this!
Kind regards,
HS Team
The ordering process was so easy
The ordering process was so easy, and my Pivot showed up next day. Highly recommend!
September 18, 2024
Unprompted review
Reply from Herbalize Store
Dear Mikael,
Thank you for your review! We're glad to hear the ordering process was smooth and your Pivot showed up next-day. We appreciate the recommendation!
Kind regards,
HS Team
Outstanding service
Outstanding service! Keep planting trees love it!
November 3, 2024
Unprompted review
Reply from Herbalize Store
Dear Arthur,
Thank you for your kind words! We're so glad you appreciate our service and commitment to planting trees. Your support means a lot to us!
Kind regards,
HS Team
Bought the Dynavap M 7
Bought the Dynavap M 7, and it was delivered lightning fast. Couldn’t be happier with this shop!
October 24, 2024
Unprompted review
Reply from Herbalize Store
Dear Mia,
Thank you for your review! We're glad to hear about your shopping experience and we look forward to serving you again.
Kind regards,
HS Team
My Volcano arrived in no time
My Volcano arrived in no time, and the support team was another level too.
November 11, 2024
Unprompted review
Reply from Herbalize Store
Dear Edward,
Thank you for your feedback! We're happy to hear your Volcano arrived quickly and that you found our support team helpful. Enjoy your new device!
Kind regards,
HS Team
This store really knows how to treat…
This store really knows how to treat its customers! From the moment I reached out, they went above and beyond to ensure everything was handled perfectly.
November 25, 2024
Unprompted review
Reply from Herbalize Store
Dear Jessica,
Thank you so much for your kind words! We're happy to hear that you had such a positive experience with us. Customer satisfaction is our top priority, and we’re glad we could assist you.
Kind regards,
HS Team
Amazing experience
Amazing experience! Ordered the new IQ3, and the whole process was seamless. Highly recommend this shop.
September 12, 2024
Unprompted review
Reply from Herbalize Store
Hi Grace,
Thank you for your kind words! We’re so pleased to hear you had such a smooth experience with your IQ3 order. We truly appreciate your recommendation.
Kind regards,
HS Team
One of the best online customer service received
I would like to thank whole HerbalizeStore team for sorting my replacement TWICE (not the stores fault) , kept it completely stress free and went above and beyond to get me my replacement device first time and when it had the same issue - sorted me out with another device.
Olivia from customer support is an absolute gem, her work ethics are to the highest standard, I hope her senior management reads this and gives her hefty Xmas bonus :)
Thank you guys, I’ll be back very soon, aiming on Dynavap M7 XL next.
November 25, 2024
Unprompted review
Reply from Herbalize Store
Dear Eriks,
Thank you for your thoughtful feedback! We’re so glad to hear that the Olivia, could make the replacement process smooth for you. Your kind words mean a lot, and we’ll be sure to pass along your praise. We look forward to helping you with the Dynavap M7 XL soon!
Kind regards,
HS Team
Excellent service
Excellent service! My Mighty+ arrived the next day. Couldn't ask for better.
October 15, 2024
Unprompted review
Reply from Herbalize Store
Dear Edward,
Thank you for sharing your experience! We're glad your Mighty+ arrived so quickly and that you’re pleased with our service.
Kind regards,
HS Team
Ordered the Volcano Hybrid
Ordered the Volcano Hybrid, and it was delivered super fast. Will definitely shop here again!
November 5, 2024
Unprompted review
Reply from Herbalize Store
Dear Daisy,
Thank you for your feedback! We’re happy to hear your Volcano Hybrid arrived quickly and look forward to serving you again.
Kind regards,
HS Team
Fantastic customer service
Fantastic customer service! Will be back for more accessories soon.
October 27, 2024
Unprompted review
Reply from Herbalize Store
Thank you for your kind words! We’re glad we could assist you, and we look forward to helping you with more accessories in the future.
Kind regards,
HS Team
Great store
Great store! Got my Solo 3 today, and it works like a dream. Quick shipping too.
September 18, 2024
Unprompted review
Reply from Herbalize Store
Dear Anna,
Thank you for your feedback! We're glad to hear your Solo 3 is working perfectly and that your order arrived quickly. Enjoy, and feel free to reach out if you need any assistance!
Kind regards,
HS Team
The Crafty+ I ordered was shipped the…
The Crafty+ I ordered was shipped the same day, and I got it in perfect condition with a free grinder. Highly recommend this store!
October 13, 2024
Unprompted review
Reply from Herbalize Store
Dear Daniel
Thank you for your review! We're so happy to hear your Crafty+ arrived quickly and in perfect condition. Thanks for recommending us!
Kind regards,
HS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.