I ordered coils a couple off times for my Zenco the delivery was fast the product was perfect and the best about herbalize store is they work with smokie Mcgreen
Company replied
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See what reviewers are saying
Really positive experiance all around, they decided to go above and beyond by repairing my device (It was my fault it was damaged). They were quick to reply and very engaging. Prompt turnaround and tr... See more
Company replied
Herbalize delivery time (as stated on their checkout page) is incorrect. It says 2-5 days, but looking at the UPS website (which is rated 1 on Trustpilot) it says 5-8 days. They use the cheapest, and... See more
Company replied
Great company get most of my dry herb vaping gear from here! Got a couple free pax krush kube 2 s with a couple recent orders each for a new dry herb vape. Good customer service too had all issues res... See more
Company replied
Company details
Written by the company
Discover the most complete range of dry herb vaporizers in the UK to meet your every vaping need. Order your new portable or desktop vaporizer today!
Contact info
54 Scarva Road, BT32 3AU, banbridge, United Kingdom
- hello@herbalizestore.com
- herbalizestore.co.uk
4.2
Great
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Herbalize Store
Hi Daisy,
Thank you for the review and for shopping with us!
I'm glad that you had a good experience.
Feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Brilliant service from start to finish
Brilliant service from start to finish. I would highly recommend. Thank you!!!
June 17, 2022
Reply from Herbalize Store
Hi Sara,
Thank you for the kind review and I'm glad that you had a good experience at Herbalize Store.
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Great product,and delivered on time.
June 16, 2022
Reply from Herbalize Store
Hi Ronald,
I'm glad you had a good experience at Herbalize Store!
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
I've been using Herbalize Store for a…
I've been using Herbalize Store for a couple of years now and several of my vapes have come from them. They have a great range of devices to choose from and their prices are excellent- way better than most other retailers They're always my first port of call whenever I'm looking for a new vape. Service is great too with plenty of updates and speedy delivery. I definitely recommend these guys 👌
June 15, 2022
Reply from Herbalize Store
Hi Linda,
Thank you for the kind words and supporting us.
I'm very glad to hear that you had a good experience at Herbalize Store. We hope to see you again.
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Customer service slow to respond.
June 14, 2022
Reply from Herbalize Store
Hi Nick,
I'm sorry if we didn't solve your issue within a timely fashion. We will take the feedback with us and do our best to improve our customer service.
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Very good service
June 12, 2022
Reply from Herbalize Store
Hi there,
Thank you for shopping with us helping out planting more trees 💚
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Good service good price fast delivery 👍
June 12, 2022
Reply from Herbalize Store
Hi there,
Thank you for the review and for shopping with us!
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Hi Mihaly,
Thank you for shopping with us helping out planting more trees 💚
We look forward having you back!
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
It took over 2 weeks to receive my item
June 8, 2022
Reply from Herbalize Store
Hi Jamie,
Thank you for the review!
We are workign very hard to resolve these type of issues and we will take your feedback with us!
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Happy with the service
June 7, 2022
Reply from Herbalize Store
Hi Mary,
Thank you for the review and support!
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Ordered and delivered as requested and…
Ordered and delivered as requested and I am extremely happy.
June 6, 2022
Reply from Herbalize Store
Hi Jesse,
Thank you for shopping with us and very nice to read that you're happy with the product!
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Is purchased a volcano hybrid not…
Is purchased a volcano hybrid not working
No Air is coming out of it
May 31, 2022
Reply from Herbalize Store
Hi Charlie,
We would happily help you resolve this issue and we have contacted you by email and are waiting for you reply!
Kind regards
Olivia Wayne
Herbalize Store
Great customer service
I recently received an email about a product I bought which was slightly damaged,Herbalize have offered to send me out a replacement which is very good of them.
I look forward to receiving it and I'm happy with the great customer service thank-you 😀
May 24, 2022
Unprompted review
Reply from Herbalize Store
Hi Mickie,
Thank you for the kind response!
This is the least we can do for you and we expect to ship it out late next week!
If you have any further questions please let me know
Kind regards
Olivia Wayne
Herbalize Store
They're not the fastest in delivery but…
They're not the fastest in delivery but they are super quick at answering customers. Also, I received a nice little extra gift with my last purchase. Much appreciated! I wouldn't have written the review otherwise. Reliable company and great product range.
May 23, 2022
Reply from Herbalize Store
Hi Matt,
Thank you for shopping with us!
We are doing our absolute best to be as fast as possible in responses and we are also working on becoming as fast in shipping time too!
Feel free to contact us at any time if you have any questions!
Kind regards
Olivia Wayne
Herbalize Store
Poor referral scheme
I like this store as they offer some great products which are often discounted
I don't like the referral scheme though.
I referred a friend who bought a Pax 3 and I was sent a £15 voucher
I tried to use it to buy a grinder but at checkout, I was told I couldn't redeem the voucher for that product but there is nothing in any of the correspondence I have received that details what it can be spent on so it seems a little bit scammy!
I also emailed the site about this but I received no reply.
Good products, poor referral scheme and customer service
May 23, 2022
Reply from Herbalize Store
Hi there!
In order to use your £15 referal voucher you need to puchase something for at least £100.
This information is specified in the email as well.
If you have any questions, feel free to contact us at any time!
Kind regards
Olivia Wayne
Herbalize Store
Already written a poor review about…
Already written a poor review about these guys and they keep bombarding me with more emails asking me to leave a review. Avoid herbalize if you want a simple stress free shopping experience
May 22, 2022
Reply from Herbalize Store
Hi there!
I'm very sorry about your experience!
You have been removed from all email subscriptions but the email after your purchase is automatic.
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Hi Martin,
Thank you for shopping with us!
Kind regards
Olivia Wayne
Herbalize Store
Very with my purchase once again 🥳🤗
May 21, 2022
Reply from Herbalize Store
Hi Mark,
Thank you shopping with us and I'm glad to read the experience was good!
Kind regards
Olivia Wayne
Herbalize Store
Reply from Herbalize Store
Thank you for shopping with us helping out planting more trees 💚😎
Kind regards
Olivia Wayne
Herbalize Store
Poor stock taking and customer service.
*Late review, item ordered Nov. 2021, so you can't use "setting up new premises" as an excuse.
Review: Ordered a vape device. After about a week I hadn't received a shipping confirmation or tracking details on AfterShip, so I e-mailed to ask about the order, to be told it's out of stock, and was offered a refund or credit. Opted for the refund so I can take my money elsewhere.
Not very professional to not bother to inform the customer that an item they paid for is out of stock. I had to make the initial contact, but they do respond to e-mails, so they get 2 stars for that.
May 18, 2022
Unprompted review
Reply from Herbalize Store
Hi there!
I'm very sorry about your experience and our failure in communication. We will take this feedback with us. Thanks for taking the time to share this.
Kind regards
Olivia Wayne
Herbalize Store
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