Website is clear and easy to navigate, always delivered on time if not early, juices of high quality. A very trusted staff and business. I order for my husband so I get the sweeties,thank you!
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See what reviewers are saying
I bought two oxva xlim devices about a month ago, switching from disposable pods from a different company. I’m highly satisfied. I’m still using the original pod which has been refilled countless ti... See more
I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you... See more
Company replied
Fantastic customer service , shopped here since opening day! Great variety of flavours. Very quick on delivery if cannot get to the stores. Always happy to help and answer any questions. And very loya... See more
Company replied
Company details
Information provided by various external sources
Herbal Tides are an established e-liquid company based in Derbyshire, we have a fully developed brand of e-liquids and all flavours are mixed on the day of purchase in our clean room laboratory at our Derby HQ’s. The team at HT strive to bring a unique experience when it comes to vaping and e-liquids. We help first time buyers to explore different devices to suit your lifestyle, from pod systems to Sub Ohm devices, there is something to suit each individual. Then you can sample a large collection of e-liquids to find the one that you really like. Whether new to vaping or experienced, our staff provide the very best advice, and value our style of customer service with our motto “People before profit” . It’s important that we not only listen to our customers feedback, but act on it. Which is why we continue to bring out new flavours at affordable prices, based on our customer feedback. We have been mixing since 2009 and treat mixology as a science, we take great pride in producing our products and we hope you enjoy them as much as we do.
Contact info
117a Dale Rd, DE21 7DJ, Spondon, Derby, United Kingdom
- 01332 987 597
- sales@herbaltides.co.uk
- herbaltides.co.uk
4.9
Excellent
244 reviews
No recent history of asking for reviews
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Excellent
Used this company for about 2 years always a pleasant friendly service.. vape juices excellent!! Very pleased with over all service
May 5, 2021
Reply from Herbaltides
Hi Faye, thank you for taking the time to leave a review. I am glad to hear that your experience with Herbaltides has been pleasant and friendly
I'm also glad you are pleased with our vape juices - we have tried very hard to make them an excellent product! Thank you again for your patronage and I hope this means we will see you again in the future.
Really good service and excellent…
Really good service and excellent delivery! Also when you go in the shop really pleasant and helpful
May 4, 2021
Reply from Herbaltides
Thank you for your review Fiona. It's always a pleasure to hear from our loyal customers! I'm glad to hear that you found the delivery on time and the service excellent. We're proud of how we've grown over the years and are committed to providing an exceptional experience, both in-store and online.
We appreciate your support, thank you for taking the time to leave this review!
Brilliant service every time really…
Brilliant service every time really friendly and helpful to any question asked. Highly recommended.
May 3, 2021
Reply from Herbaltides
Hi Hayley, thank you for your review! I'm glad to hear that we're providing a great experience.
I've shared your feedback with our team and they'll be happy to know that you appreciate their work. We strive to provide the best service possible and are always looking for ways to improve what we do.
Reply from Herbaltides
Thanks for the review Ahmed, I'll be sharing your feedback with our team. Have a great day!
Reply from Herbaltides
Claire, thank you for taking the time to review Herbaltides. I am so happy to hear that our products and service are meeting your needs!
We're committed to providing a high-quality product with fast shipping--I'm glad it's working out for you!
Excellent would recommend great taste…
Excellent would recommend great taste in liquids and fast delivery thank you
May 3, 2021
Reply from Herbaltides
Hi Trev, thank you for taking time to leave a review. We're so happy to hear that you enjoyed our service and flavors!
We hope to see you again in the future.
Excellent value and speedy delivery.
April 25, 2021
Reply from Herbaltides
Thank you for your kind words Martin! I'm glad to hear that our product met your expectations.
I'll make sure the team sees this review and we'll continue to work hard on improving Herbaltides.
Awesome juice cherry chilla
Your range of cherry chilla has become my favourite juice if it wasnt for lockdown and my local vape shop being closed I wouldn't have found you guys so glad I did you have got a regular customer now keep up the good work and thankyou
April 21, 2021
Reply from Herbaltides
Thank you for your review Dorian, I'm so happy to hear that our Cherry Chilla has become one of your favorite juices! We're always looking for new ways to improve and we'll be sure to pass on this feedback.
I also want to thank you for being a customer, it's great knowing that you have found us and will continue coming back.
Always great customer service great…
Always great customer service great products as well. Full of flavour.
And always a personal note on the invoice which makes me smile x defo recommend these 🥰
April 20, 2021
Reply from Herbaltides
Hi Nicola, thank you for taking the time to review your experience with Herbaltides. I'm glad to hear that you were happy with our customer service and loved the products!
I will pass your feedback on to my team so they know how much we appreciate their hard work. We always try our best to make sure all of our customers are satisfied and happy when they reach out.
Thank you again for shopping with us and please let me know if there's anything else I can help you with in the future!
Best vape shop in our area with the…
Best vape shop in our area with the best and tastiest selection of juices. Not particularly cheap but great quality.
April 20, 2021
Reply from Herbaltides
Thank you for your review Ian! I'm glad to hear that you liked our selection of e-juices.
We do try to keep prices as reasonable as possible, but we also work hard to ensure that our products are the best quality and taste available. We take pride in what we do and it's great when people notice!
Great service always quick
April 13, 2021
Reply from Herbaltides
Thank you for your review Luke. It's always great to hear from our customers about their experience with Herbaltides. I'm glad that we were able to provide quick service and that you had a positive experience!
Awesome service and products!
April 13, 2021
Reply from Herbaltides
Thank you for your review, Nigel. I'm glad to hear that you had a great experience with Herbaltides!
Great Service
Placed an order, it arrived quickly and packaged nicely.
The sweets are a nice added touch 😊
Will definitely be ordering again.
April 13, 2021
Reply from Herbaltides
Thanks for the 5-star review RG! We're glad you enjoyed your order.
We try to make it as easy and rewarding as possible when ordering with Herbaltides, from our quick delivery times to our delicious sweets. Thank you again for being a customer and we hope to hear from you soon!
Reply from Herbaltides
Thank you for your review Deb, I'm so glad to hear you love our products and service. Our goal is to provide the best vape experience possible - one that's both satisfying and enjoyable. We're always working on new flavors and formulas as well as expanding our line of hardware options so we can continue to meet your needs.
Reply from Herbaltides
Dear Andy, thank you for taking the time to leave a review. I'm glad to hear that your experience with Herbaltides was faultless and our staff were of help!
The service and quality of the products…
The service and quality of the products are spot on every single time and I’ve been going for 6 years would highly recommend
April 8, 2021
Reply from Herbaltides
Thank you for taking the time to review your experience with Herbaltides, Oliver. I'm so glad to hear that our service and products have made a positive impact on your life! It's always great when we get feedback like yours - it helps us grow as company and gives us an opportunity to make sure that we're providing the best possible experience for our customers.
I'll be sure to share your comments with everyone in the office who helped create this wonderful product and thank you again for writing such a kind review of Herbaltides!
Excellent customer service and product
April 8, 2021
Reply from Herbaltides
Thank you for the 5 star review, Paul. We're so glad to hear that you had a great experience with Herbaltides and our customer service team!
Fantastic Service and Really Fast…
Fantastic Service and Really Fast delivery of products ordered.
Wish all Companies were as Customer Focussed as this one.
April 2, 2021
Reply from Herbaltides
Thank you for your review James. I'm glad to hear that Herbaltides is living up to our customer-focused promise!
We take pride in the service we provide and are always looking for ways to make it even better. Your feedback will be passed on to our team so they can continue improving their services. Thank you again, we appreciate your business and hope you'll come back soon!
Great value for money amazing juice but…
Great value for money amazing juice but had to score because of my last delivery took 4 days to arrive I paid for next day . It’s Royal Mail fault really but to complain to them apart from that great service despite issue I will continue to use you
April 2, 2021
Reply from Herbaltides
Hi Simon, thank you for taking the time to review our service.
I'm sorry to hear about your recent delivery experience and I appreciate you letting us know so we can take steps to improve it. We have been experiencing some issues with Royal Mail but are working closely with them on resolving this as soon as possible. In the meantime, please reach out to our support team if you need anything!
Best vape liquids around
Wouldn’t go anywhere else for my vape liquid and supplies HT are the best.
April 2, 2021
Reply from Herbaltides
Thank you Jarred for your review! We appreciate you taking the time to share your experience.
We're so happy to hear that Herbaltides has been a great resource for you and we hope to continue being just as helpful with future orders. If there is anything in particular our team can do, please don't hesitate to reach out!
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