Website is clear and easy to navigate, always delivered on time if not early, juices of high quality. A very trusted staff and business. I order for my husband so I get the sweeties,thank you!
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See what reviewers are saying
I bought two oxva xlim devices about a month ago, switching from disposable pods from a different company. I’m highly satisfied. I’m still using the original pod which has been refilled countless ti... See more
I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you... See more
Company replied
Fantastic customer service , shopped here since opening day! Great variety of flavours. Very quick on delivery if cannot get to the stores. Always happy to help and answer any questions. And very loya... See more
Company replied
Company details
Information provided by various external sources
Herbal Tides are an established e-liquid company based in Derbyshire, we have a fully developed brand of e-liquids and all flavours are mixed on the day of purchase in our clean room laboratory at our Derby HQ’s. The team at HT strive to bring a unique experience when it comes to vaping and e-liquids. We help first time buyers to explore different devices to suit your lifestyle, from pod systems to Sub Ohm devices, there is something to suit each individual. Then you can sample a large collection of e-liquids to find the one that you really like. Whether new to vaping or experienced, our staff provide the very best advice, and value our style of customer service with our motto “People before profit” . It’s important that we not only listen to our customers feedback, but act on it. Which is why we continue to bring out new flavours at affordable prices, based on our customer feedback. We have been mixing since 2009 and treat mixology as a science, we take great pride in producing our products and we hope you enjoy them as much as we do.
Contact info
117a Dale Rd, DE21 7DJ, Spondon, Derby, United Kingdom
- 01332 987 597
- sales@herbaltides.co.uk
- herbaltides.co.uk
4.9
Excellent
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service nice juice Royal Mail…
Great service nice juice Royal Mail often lets them down with late deliveries but not really their fault I guess.
April 2, 2021
Reply from Herbaltides
Adam, thank you for your review. I'm sorry to hear that Royal Mail has been letting us down with late deliveries. We are always looking for ways to improve our service and this is something we will take into consideration in the future. If there's anything we can do right now I'd be happy to help, please feel free to get in touch at any time!
Great service
I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you on every delivery which I think is a beautiful touch).
I've found most juices have a strange aftertaste that I couldn't bare however the juices I get from HT don't have this, they all taste great I especially love the berry/ fruity flavours.
Thanks, Jade
April 2, 2021
Reply from Herbaltides
Thank you for your review Jade. We're so glad to hear that Herbaltides juices are a favorite of yours!
We love hearing feedback from our customers and always take it into consideration when we make decisions about future products, promotions or marketing campaigns. I'll be sure to pass this along to the team as well.
Thanks again for taking the time to share your thoughts with us, and happy juicing!
Great service as always
April 2, 2021
Reply from Herbaltides
Thanks for the 5-star review Daniel, we appreciate your kind words!
Always a great service and products…
Always a great service and products thanks guys. Highly recommend
April 1, 2021
Reply from Herbaltides
Thank you for the 5 star review T Richardson. We are always happy to hear when our customers enjoy their experience with Herbaltides.
Reply from Herbaltides
Thank you for your feedback Irene, I'm glad to hear that Herbaltides is always friendly and speedy.
As a company we take pride in our customer service. We're committed to making sure every single person who interacts with us has an excellent experience and feel like they are being taken care of. Your review helps us understand how we can better serve you in the future so thank you!
Reply from Herbaltides
Thank you Diane for taking the time to review Herbaltides! I'm so glad that your experience was a positive one and we were able to take care of all your needs.
Above and beyond!
Above and beyond!
I have bought from Herbaltides for many weeks now and everytime I make a purchase the service is outstanding. Nothing is too much trouble and the information and advice is brilliant. Everyone is happy to help you and recently they went out of their way to help me out when I could not get to Spondon. Excellent company and excellent staff we are customers for life.
April 1, 2021
Reply from Herbaltides
Thank you for your review and I'm delighted to hear that the service we provide is always above and beyond what you expect. It's great to know our customers are happy with their purchase but more importantly, love the service they receive from us.
We're committed to providing a personalised experience when it comes to shopping online so if there's anything we can do for you in future, please don't hesitate to contact us again.
Great juices at great prices
April 1, 2021
Reply from Herbaltides
Thanks for your review Herbaltides! We're so glad you enjoyed them.
Always excellent service & quick…
Always excellent service & quick delivery. Cannot fault and wouldn't go anywhere else to get my juice
April 1, 2021
Reply from Herbaltides
Thank you for your review Marlie, I'm so glad to hear that you're happy with the service and delivery of Herbaltides.
We take pride in our excellent customer service, quick turnaround times and quality products. We hope we can continue to provide you with a great experience!
These guys are great
These guys are great. I've used them for a few years now and they are always super helpful. They provide an old fashioned friendly service that is increasingly rare in business these days. And they have done smashing during COVID to continue to offer products online easily and on time.
March 9, 2021
Reply from Herbaltides
Ted, thank you for taking the time to review Herbaltides and your experience with us. We appreciate that we can provide an old-fashioned friendly service in a world where it is increasingly rare. I'm glad to hear that our COVID efforts were successful and we look forward to continuing to provide products online easily and on time.
Always a fast pleasant purchase
Always a fast pleasant purchase. Everyone is very helpful !!
March 8, 2021
Reply from Herbaltides
Thank you for your review JP. We're happy to hear that our staff has been helpful and pleasant during your purchase experience.
We take pride in providing a fast, exceptional customer service experience and it's great to know that we've met those expectations!
Great service and brilliant juice
March 3, 2021
Reply from Herbaltides
Thank you Samantha for leaving this review. I'm so happy to hear that our service was great and that you enjoyed your juice! We're always looking for ways to improve the customer experience, so please feel free to reach out with any feedback or suggestions.
Excellent service by Phil Crandley
Excellent service by Phil Crandley, very helpful and good advice
March 2, 2021
Reply from Herbaltides
Iain, thank you for taking the time to review your experience with Phil. I'm glad he was able to provide you with the help and advice that you needed!
We hope to see you again soon so we can continue to provide excellent service.
Very good
Very good. Would not buy my liquid from anywhere, apart from Spondon as it's close by.
March 2, 2021
Reply from Herbaltides
Thank you Nikola for your review. We're glad to hear that you found our liquid satisfying and we hope to see you back again in the future!
Excellent service
Excellent service and although online at the moment always a with a smile!
March 2, 2021
Reply from Herbaltides
Thank you Beccy for your review and your feedback. I am happy to hear that our service has been excellent and that we were with a smile! We do hope to see you again soon.
Great service as always
March 2, 2021
Reply from Herbaltides
Thanks for your review, Dobs. I'm glad to hear that you're enjoying our service and we'll work hard to keep it up!
Love herbal tides
Love herbal tides , great service and quick delivery time. Great to see an handwritten message from HT.. thank you.😊🤗
March 1, 2021
Reply from Herbaltides
I am so happy to hear that you love your herbaltides! I hope you're enjoying the variety of flavors we offer. We always appreciate feedback from our customers, and will continue to work hard to provide excellent service and a quick delivery time for all of our products. Thank you again for taking the time to write this review, Yvonne!
I won’t go anywhere else for my vape…
I won’t go anywhere else for my vape juices, I’ve used this company for years, no where else come close. Due to the lockdown and for convenience I order online and I receive within a few days. Fab service, fab products and always available to offer advice. X
March 1, 2021
Reply from Herbaltides
Thank you for taking the time to leave a review and I'm so glad to hear that Herbaltides has been your go-to vape juice supplier for years!
We're committed to providing our customers with the best customer service possible, so thank you again for letting us know about your experience. We will pass on your compliments to our team here who work hard every day to provide an excellent customer experience.
Absolutely 100% recommend Herbaltides
Absolutely 100% recommend Herbaltides, the staff go above and beyond for all your needs. I wanted to purchase a new mod and Phil & Dani were both so helpful, guiding me through all the different ones for my needs. Phil has been a godsend and so very patient with me, I’m not the best with new things but nothing has been too much trouble and he’s always welcomed me . Can’t thank you enough sweetie x
March 1, 2021
Reply from Herbaltides
Thank you for your review Kim. We love to hear that our team is doing well and providing the service we strive for each day. I'm so glad you found Phil & Dani's assistance helpful, they'll be happy to know that too!
We're always here to help with any questions or issues about vaping and e-cigarettes, so please don't hesitate to contact us if there's anything else we can do for you.
Great fast service
Great fast service, great prices, best menthol liquids around, won’t use anything else.
March 1, 2021
Reply from Herbaltides
Thank you Sharon! We're happy to hear that you've found the menthol liquids to be your favorite. We take pride in offering a wide range of flavors and strengths, so it's great to know that we were able to help you find what works best for you. Thank you again for taking time out of your day to leave this review; we hope Herbaltides can continue being your go-to liquid supplier!
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