Michael Koetting was very helpful, acknowledgeable, and went above expectations to make sure that I was satisfied with the outcome. I really appreciate customer service like that. Michael keep doing w... See more
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Nice trogens check outs pretty smooth performances. Needs plenty customer service support. Also sending the chime out there for deeper than better results and growth factors regarding health at it's... See more
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I received my packet a lot sooner than expected however the two questionnaire pages were in Spanish. I understand and read Spanish but my children do not. I called and was told another packet would be... See more
Company replied
Since taking on my new policy, I feel tremendously more "looked after", so to speak, and a great deal less anxed about my children having to deal with my final arrangements! This is such a weight off... See more
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Company details
About Heritage Associates
Written by the company
Insure Peace of Mind
Cremation
Burial
Life Insurance
Heritage Associates is the Texas and Minnesota regional agency of Lincoln Heritage Life Insurance Company, the market leader for final expense coverage. Heritage Associates offers small, whole-life insurance policies and planning assistance to alleviate the burden placed on loved ones when the time comes to coordinate and pay for a funeral. Policies range from $1,000 – $20,000 in coverage, and benefits are accessible within 24 hours at the time of need. No medical exam is required, and most qualify with no waiting period necessary. Rates do not increase and policies do not expire once coverage begins!
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Contact info
4.8
Excellent
212 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jamie is the sweetest and most helpful…
Jamie is the sweetest and most helpful person I’ve encountered in all my life insurance shopping!! Very knowledgeable and helpful when deciding on what would be the best fit policy for my wants! Great communication and she keeps you up to date on everything about policy!!! Thank you Jamie and Lincoln Heritage!!!
March 13, 2025
Unprompted review
Reply from Heritage Associates
Thank you so much for your kind words! It brightens our day to hear that Jamie provided such a great experience. She truly goes above and beyond to help policyholders find the best coverage for their needs. We appreciate your trust in Jamie and the opportunity you've given us to serve you and your loved ones. Please don't hesitate to give us a call if there is anything we can do for you in the future!
Jaime is very personable
Jaime is very personable, friendly, made me laugh and feel at ease. Pleasure talking to her
February 28, 2025
Unprompted review
Reply from Heritage Associates
Thank you for your kind words! We’re so glad to hear that Jaime made your experience enjoyable and put you at ease. She truly has a gift for making people feel comfortable! We appreciate you taking the time to share your feedback and the opportunity to serve you and your loved ones!
Jaime Payne very professional and…
Jaime Payne very professional and personable. Easy to talk to, very knowledgeable.
February 25, 2025
Unprompted review
Reply from Heritage Associates
Thank you for your kind words about Jaime! We’re glad to hear that you had a great experience. Professionalism and knowledge are what we strive for, and we appreciate your feedback. Most importantly, thank you for the opportunity to serve you and your loved ones!
She did great she answered all my…
She did great she answered all my questions I am so satisfied please give her a promotion or something Thank you
February 20, 2025
Unprompted review
Reply from Heritage Associates
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience and that all your questions were answered. Jamie truly goes above and beyond, and we’re fortunate to have her on our team! We’ll be sure to pass along your kind words. If you ever need anything else, we’re always here to help!
Michael Koetting is the best!
January 3, 2025
Reply from Heritage Associates
Thank you so much! We appreciate your kind words! 🤗
Such an easy process to a very important subject (Funeral)
Mrs. Jamie Payne is an absolute gem. The process didn’t feel like someone selling something, it felt like a friend helping a friend make the best decision. Since my sisters passing November 29, 2024, it left so many questions for myself as far as funerals for my husband and I. Jamie made this so easy and fast. I wish I had known about this a long time ago. I’m definitely telling my family and friends. Don’t leave your families to stress over what can be so easy to do yourself.
February 5, 2025
Unprompted review
Reply from Heritage Associates
Thank you so much for your kind words and for sharing your experience with Jamie! We are truly sorry for your loss, and we understand how important it is to have peace of mind when planning for the future. Jamie takes great pride in helping families navigate these decisions with care and compassion, and we’re so glad she made the process easy for you. Your recommendation means the world to us, and we appreciate you spreading the word to your loved ones. If you ever need anything, don't hesitate to give us a call.
Michael Koetting was most helpful in…
Michael Koetting was most helpful in all aspects he was very knowledgeable of everything. he was very pleasant to talk with
February 18, 2025
Unprompted review
Reply from Heritage Associates
Thank you so much for your kind words! We’re thrilled to hear that Michael was able to assist you and make your experience a positive one. Michael mentioned that he enjoyed his conversation with you as well and appreciated your kindness. If you ever need anything else, don’t hesitate to reach out!
Great representative who clearly understood our needs and budget.
Great representative who clearly explained things and most of all, was not pushy nor intimidating. She was very knowledgeable, also.
January 24, 2025
Reply from Heritage Associates
We deeply appreciate your kind words! We’re glad to hear that our representative provided clear explanations and made the process comfortable for you. Offering knowledgeable and pressure-free guidance is always our goal. If you ever have any questions or need assistance, we’re happy to help! Most importantly, thank you for your trust and the opportunity to serve you and your loved ones!
Reply from Heritage Associates
Thank you so much! We truly appreciate your support and trust in Lydia and Heritage Associates. If there’s ever anything we can do for you or someone you refer, just let us know! 😊
The young lady was very helpful.
January 3, 2025
Reply from Heritage Associates
Thank you for your kind words! We’re glad to hear that our team member was helpful. If there’s anything else we can assist you with, please don’t hesitate to give us a call! Most importantly, thank you for your trust and the opportunity to serve you and your loved ones!
Choose Lincoln Heritage, #1
Jamie and her Manager and everyone that answers the phone have been nothing but Professional and Super Nice and Friendly and have made me feel Like I am Family!!! I did some checking with 2 other Companies to Compare Apes to Apples, and Lincoln Heritage had the best plan for the Money, as there was no comparison to this Plan!
February 3, 2025
Unprompted review
Reply from Heritage Associates
Wow! Thank you so much for your kind words! We’re thrilled to hear that Jamie, our team, and our plan stood out to you. Making our policyholders feel like family is exactly what we strive for! If you ever need anything, we’re always here for you or your loved ones!
Reply from Heritage Associates
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. Lydia is passionate about serving our policyholders well, and we’re glad she could provide the service and understanding you needed. If you have any more questions or need further assistance, don’t hesitate to reach out!
Reply from Heritage Associates
Thank you for your feedback! We’re glad to hear that things have been going well so far. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know. We value your input and look forward to continuing to meet your expectations!
He was very helpful explaining …
He was very helpful explaining different plans to us.
December 20, 2024
Reply from Heritage Associates
Thank you for your feedback and the opportunity to serve you and your loved ones! We’re so glad to hear that your agent was helpful in explaining the different plans. Making sure you have all the information you need to make confident decisions is always our goal. If you have any more questions or need further assistance, we’re here for you!
My advisor was great and explained all…
My advisor was great and explained all my options to me making it easy to make my choices. I also like the fact that this policy will save my daughter from having to handle the final arrangements
November 22, 2024
Reply from Heritage Associates
Thank you for your kind words! We’re glad to hear that your agent was able to guide you through your options and make the process easier for you. Helping families plan ahead and providing peace of mind is exactly what we strive for. We know this policy will make things easier for your daughter when the time comes, and we deeply appreciate your trust. If you have any other questions or need assistance in the future, we’re always here to help! Thank you again for the opportunity to serve you and your family!
The follow-up from Ms
The follow-up from Ms. AKIN. Her friendly disposition and making sure I had everything I neeed.
December 23, 2024
Unprompted review
Reply from Heritage Associates
Thank you so much for your kind review! We’re pleased to hear that Ms. Akin provided excellent follow-up and made sure you had everything you needed. Please don’t hesitate to reach out if you need further assistance—we’re always here to help!
Wonderful experience!
Wonderful experience!! Amazing representative!!
December 9, 2024
Unprompted review
Reply from Heritage Associates
Thank you so much for your kind words and trust! We’re thrilled to hear you had a wonderful experience and found our representative amazing. Your feedback means the world to us!
Excellent Customer service and always…
Excellent Customer service and always very attentive
December 6, 2024
Unprompted review
Reply from Heritage Associates
Thank you so much for your kind words! Providing excellent support is our top priority, and it’s always rewarding to know we’re meeting your expectations. If there’s ever anything more we can do for you, don’t hesitate to reach out. We appreciate your trust and the opportunity to serve you and your loved ones!
The truth about cremation insurance
I talk to Michael about canceling my insurance. I explained that I talk to a local funeral company. And I was going with them. He explained more about the company and what they do for me versus the funeral company. The prices, what my family will be getting as for as services. So I changed my mind and stuck with Heritage and added more insurance.
October 31, 2024
Reply from Heritage Associates
Thank you so much for sharing your experience and for taking the time to speak with Michael. We’re thrilled that he could provide clarity and help you understand the benefits of staying with Heritage Associates. It’s always our goal to ensure you and your family have the best coverage and support tailored to your needs.
We’re honored to continue serving you and are delighted you chose to add more insurance with us. If you ever have additional questions or need assistance, please don’t hesitate to reach out. We are grateful for your trust!
She took care of is
November 19, 2024
Reply from Heritage Associates
We are glad you felt well taken care of! Thank you for your trust and the opportunity to serve you and your loved ones.
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