The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very fast response. Since one of my ordered items was out of stock, I was immediately asked if I wanted to wait or cancel my order. The delivery of 6 weeks for the curtains was as promised. Extremely... See more
Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more
Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more
Company details
Information provided by various external sources
Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan
Contact info
47 Dolphin Road, BN43 6PB, Shoreham-by-Sea, United Kingdom
- 01273444000
- help@heritagepartscentre.com
- heritagepartscentre.com
4.4
Excellent
870 reviews
Replied to 77% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and fair transaction
Part was in stock. Good price and shipping was fair compared to US suppliers who didn’t have a clear price to ship
August 25, 2025
Unprompted review
Really helpful advice from their…
Really helpful advice from their experts.
August 22, 2025
Unprompted review
Parts arrived quickly
September 1, 2025
Unprompted review
Delivered in good condition and on time…
Delivered in good condition and on time , especially all the way from the UK
September 3, 2025
Unprompted review
Disappointing experience with Heritage…
Disappointing experience with Heritage Parts Centre. Ordered a part marked "available," confirmed in stock at least twice via email, only to be canceled after over a week due to supplier issues. Misleading info violates UK Consumer Contracts Regulations 2013 (Reg. 13). They delayed my refund and warned disputing would prolong it, which feels like intimidation and may breach Consumer Protection Regulations 2008 (Reg. 3). I can share correspondence if they dispute this review. Decent selection, but poor transparency. Shop cautiously!
August 12, 2025
Unprompted review
Reply from Heritage Parts Centre
Hi Marek, I have reviewed all three email chains regarding this matter. The initial issue was that you ordered a product that was in stock in our UK warehouse for delivery in Poland via our UK website. We cannot provide goods from the UK to EU. The website informs you via pop up message that you are shopping on the wrong website for your delivery territory, but you seem to have missed this. Had you been shopping in the correct territory (EU website) you would have seen the item was out of stock with a lead time. We informed you of this lead time. We were then contacted by our suppliers to say they could not supply the product and we contacted you again to that effect and refunded you. There is no email evidence I can see of our team delaying the refund, our standard refund timeframe was all they quoted and you thought that was unacceptable.
Great service
Absolutely great service. Ordered a new bumper plus end caps for my vw t25. Both fitted very well. I did have a small issue with having 2 right hand end caps being sent but after sending them a photo I received a left hand side one the very next day. Couldn't ask for better customer service.
August 1, 2025
Unprompted review
I have still not received my order from…
I have still not received my order from over 2 weeks ago now. After paying for next day delivery, this is ridiculous.
Since I let you know, I've had no updates on what is happening, if I am actually going to get the items that ive paid for.
Very poor customer service, and no phone number to actually speak to a human being to get this resolved.
August 5, 2025
Unprompted review
Reply from Heritage Parts Centre
We are sorry to hear this. Please reach out to our customer service team via help@heritagepartscentre.com so we can look into this for you.
Great Locking Nuts but misleading ad
Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. However, still 5 stars as they are a great fit and give peace of mind that the alloys won’t get stolen without some effort!
August 5, 2025
Unprompted review
Heritage team are wonderful
Always have what I need to keep my Mk2 Golf 16v on the road with top quality parts & advice
August 18, 2025
Unprompted review
Great Company to deal with
July 30, 2025
Unprompted review
Item as described
Item as described, fast dispatch. I recommend this company. AA+
August 15, 2025
Unprompted review
Good quality item very promt delivery
Good quality item very promt delivery
August 1, 2025
Unprompted review
First i get the wrong bumper
First i get the wrong bumper, not so nice. But they solved it.
July 24, 2025
Unprompted review
Come up short
Ordered these for keeping my Dormobile roof secure. These are too short to reach the secure point on the van. Be warned. I'm sure they're fine for securing bonnets etc.
August 5, 2025
Unprompted review
Great company
After purchasing a 20+ year old van I realised just how difficult it was going to be to get parts for it, Heritage parts seem to be the place to go, easy ordering, very helpful & informative, quick delivery times, will definitely use again.
July 25, 2025
Unprompted review
Excellent customer service as usual
Excellent customer service as usual, remains my go-to company for VW parts for full restoration project
July 24, 2025
Unprompted review
100% Perfect & Fast…
July 29, 2025
Unprompted review
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