Heritage Parts Centre Reviews 870

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that parts fit perfectly and are often comparable to original components. The delivery service is frequently highlighted as swift and efficient, with many people appreciating the quick dispatch and on-time arrival of their orders. Reviewers also commend the outstanding customer service, citing helpful advice and a service-oriented approach. However, some customers experienced issues with their orders, particularly concerning delivery delays and incorrect items being sent. A few people also mentioned dissatisfaction with the quality of certain parts, describing them as poorly manufactured or damaged upon arrival due to inadequate packaging.

What people talk about most

Product

Customers generally had positive experiences with products, praising the good quality, perfect fit, and wide... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising fast and swift delivery... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of parts, noting they... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the easy online ordering... See more

Service

Consumers find service to be positive, with many praising the efficiency, helpfulness, and quick responses.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Very fast response. Since one of my ordered items was out of stock, I was immediately asked if I wanted to wait or cancel my order. The delivery of 6 weeks for the curtains was as promised. Extremely... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

870 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Disappointing experience with Heritage…

Disappointing experience with Heritage Parts Centre. Ordered a part marked "available," confirmed in stock at least twice via email, only to be canceled after over a week due to supplier issues. Misleading info violates UK Consumer Contracts Regulations 2013 (Reg. 13). They delayed my refund and warned disputing would prolong it, which feels like intimidation and may breach Consumer Protection Regulations 2008 (Reg. 3). I can share correspondence if they dispute this review. Decent selection, but poor transparency. Shop cautiously!

August 12, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Marek, I have reviewed all three email chains regarding this matter. The initial issue was that you ordered a product that was in stock in our UK warehouse for delivery in Poland via our UK website. We cannot provide goods from the UK to EU. The website informs you via pop up message that you are shopping on the wrong website for your delivery territory, but you seem to have missed this. Had you been shopping in the correct territory (EU website) you would have seen the item was out of stock with a lead time. We informed you of this lead time. We were then contacted by our suppliers to say they could not supply the product and we contacted you again to that effect and refunded you. There is no email evidence I can see of our team delaying the refund, our standard refund timeframe was all they quoted and you thought that was unacceptable.

Rated 5 out of 5 stars

Great service

Absolutely great service. Ordered a new bumper plus end caps for my vw t25. Both fitted very well. I did have a small issue with having 2 right hand end caps being sent but after sending them a photo I received a left hand side one the very next day. Couldn't ask for better customer service.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have still not received my order from…

I have still not received my order from over 2 weeks ago now. After paying for next day delivery, this is ridiculous.
Since I let you know, I've had no updates on what is happening, if I am actually going to get the items that ive paid for.
Very poor customer service, and no phone number to actually speak to a human being to get this resolved.

August 5, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

We are sorry to hear this. Please reach out to our customer service team via help@heritagepartscentre.com so we can look into this for you.

Rated 5 out of 5 stars

Great Locking Nuts but misleading ad

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. However, still 5 stars as they are a great fit and give peace of mind that the alloys won’t get stolen without some effort!

August 5, 2025
Unprompted review
Rated 3 out of 5 stars

Come up short

Ordered these for keeping my Dormobile roof secure. These are too short to reach the secure point on the van. Be warned. I'm sure they're fine for securing bonnets etc.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

After purchasing a 20+ year old van I realised just how difficult it was going to be to get parts for it, Heritage parts seem to be the place to go, easy ordering, very helpful & informative, quick delivery times, will definitely use again.

July 25, 2025
Unprompted review

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