Heritage Parts Centre Reviews 869

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that parts fit perfectly and are often comparable to original components. The delivery service is frequently highlighted as swift and efficient, with many people appreciating the quick dispatch and on-time arrival of their orders. Reviewers also commend the outstanding customer service, citing helpful advice and a service-oriented approach. However, some customers experienced issues with their orders, particularly concerning delivery delays and incorrect items being sent. A few people also mentioned dissatisfaction with the quality of certain parts, describing them as poorly manufactured or damaged upon arrival due to inadequate packaging.

What people talk about most

Product

Customers generally had positive experiences with products, praising the good quality, perfect fit, and wide... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising fast and swift delivery... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of parts, noting they... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the easy online ordering... See more

Service

Consumers find service to be positive, with many praising the efficiency, helpfulness, and quick responses.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Very fast response. Since one of my ordered items was out of stock, I was immediately asked if I wanted to wait or cancel my order. The delivery of 6 weeks for the curtains was as promised. Extremely... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

869 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Shipment arrived postage due!

My order was shipped in two separate boxes. I had already paid nearly $400.00 to Heritage Parts Center to cover the cost of shipping my order to my house. It appears the shipper (Heritage Parts Center) printed a duplicate shipping label for the second box so only one of the boxes was delivered to my house. The second box arrived postage due ana I paid an additional $98.00 to the United States Postal Service to receive my shipment

October 10, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Michael we are sorry to hear this. We are working to get this resolved for you.

Rated 5 out of 5 stars

I still have not received my order…

Australia Post I
still have not received my order through Australia posts Star trek since the 22nd September it's been in the country yet has not arrived in three weeks to me I've done a reg I can yet have not received parts and can no longer wait in this area for them .

September 15, 2025
Unprompted review
Rated 3 out of 5 stars

Late Delivery

The technical support advisor was very good in that the part I required was not available, however he suggested a different part that could be adapted to fit which it did!

I opted for next day delivery as needed the part urgently. It was not delivered the next day and I tried to get onto the DHL tracking site to check where it was and nothing came up. I tried to ring the firm several times and after 15 minutes or so it cut off.

Hence I wrote an email to Heritage parts as there is not the possibility to talk to a person.
An hour and a half later I got a response which said that the part was delivered but the mechanic/garage was not open for the delivery, which was not true.
Why was a calling card not left at the delivery address if that were the case, to state that an attempt had been made to deliver the part?
It was delivered the next day which was fortunate as I nearly had to pay for another MOT but managed to get a Re-MOT an hour before the garage closed!

September 19, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi David, we are sorry for the issues with the courier on this occasion.

Rated 5 out of 5 stars

i ordered a voltage regulator for my vw…

i ordered a voltage regulator for my vw camper and as usual the service was first class from ordering to speedy dispatch never had any problems as i have used this company for many years great to have them with a vast stock of vw spares keeping our vws on the road well done vwh many thanks

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great Shop

Great Shop. Unfortunately considerable high shipping cost.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Well I ordered a window seal almost a…

Well I ordered a window seal almost a week ago and paid the extra cost to have it shipped priority shipping so I would have it within 5 days as stated when I ordered it and it's been over 5 days and I still haven't received what I ordered and I have to have this delivered to the customer in the next 2 days cuz my house is sold and I'm moving 3 hours away! Now I'm going to have to travel 6 hours round trip plus the time to install because i didn't get what I paid for! I will not be dealing with this company again after waste my money like I did. I could have drove to Michigan to pick the seal up myself and drove back and had it installed and back to the customer already.

September 10, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Jeremy, sorry to hear this. We are a UK based company, we do not offer priority or within 5 day shipping options to the US.

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