Hermosahair Reviews 1,252

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is soft, natural-looking, and true to length and density as advertised. Many appreciate the fast delivery service and the excellent customer service, highlighting quick responses and helpful communication. However, some customers experienced issues with their orders, including receiving damaged or ill-fitting products, or wigs that did not match the online pictures. A few people also reported dissatisfaction with communication and customer service regarding order problems or delays.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the hair as... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, natural-looking,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order. Many customers praise the quick delivery times, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have only just discovered Hermosa…

I have only just discovered Hermosa hair and as I have been looking for a braided wig I ordered a unit and I was so happy with the wig I received, it even came quicker than I thought it would. I also received some free goodies with my wig. I’m now going to order another longer unit from them as the quality of the hair is so good. Thank you Hermosa :-)

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, amazing, did I say amazing. Truly natural and realistic. I enjoy the comfort and the natural presentation. Please keep up the good work

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with my order

I received my order as expected and in speedy time. My order contained extra goodies and gifts, and the wrapping was exceptional. The hair is beautiful.I'm happy with my order and planned to make another purchase from Hermosahair soon.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Hermosa Hair never disappoints

Hermosa Hair never disappoints! The quality of the hair is amazing — super soft, true to length, and no shedding or tangling. It blends perfectly and holds curls really well. Shipping was fast and the packaging was very professional. I’ve received so many compliments and will definitely continue ordering from Hermosa Hair. Highly recommend if you’re looking for reliable, high-quality bundles! 💕✨

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Quick & Quality

Got this set for my lady as an early Xmas gift. Was sent out to ship the same day and came within 3 days! Very quick very efficient service. Quality product. Plus she look gorgeous in it. Representative even personally emailed me to make sure product was sent. Things like that make a difference with a company. Definitely would recommend for a woman getting something for themselves or even as a guy getting his girl a gift.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from Hermosa

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and am so happy to wear it. I will definitely be purchasing another wig from Hermosa. Plus I received it very quick!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Hermosa hair is real

Hermosa hair is real! At first I thought it’s a scam not until my hair was delivered and included with lot of gifts. Hair is nice and described, all hair accessories added. I recommend them for real!!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first, but the seller communicated very well and the hair I received was super soft and full and that’s what I expect all my wigs to be like

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Two wigs $189

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I really appreciated. The hair quality is excellent soft, full, and gorgeous right out of the package. What stood out most was the customer service. They even reached out to make sure I received my order and was happy with my purchase.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY!!!

Shipping was really fast even with my hair needing to be processed for a couple of days. I got it right on time! The hair is super soft and bouncy! I have bought from this company before and they don’t disappoint!!! Will definitely be buying again!!!!!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast shipping and communication

Very fast shipping and communication. Unit is nicely made and looks beautiful. I have a small h we ad so I will need the unit cut near the ears in order for me to use the tape for that area. Otherwise a nice wig and can't wait to have it installed.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

A+ Experience

Ordering process was easy! My order came very quickly and I love the hair! Customer service even reached out to make sure I got my package. Definitely will order again.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

ABSOLUTE Hair PERFECTION

Hermosahair has now become my ABSOLUTE GO TO FAVORITE PLACE to order my Wigs. The Wigs ALWAYS come EXACTLY as shown, color, texture, length and quality. I now have a small collection of Wigs from Hermosahair and it’s growing!! The prices are great and even better with the discounts offered. I Love Love Love ordering my Wigs from Hermosahair, they never fall short of Perfection!!

December 6, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look