Hermosahair Reviews 1,251

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is soft, natural-looking, and true to length and density as advertised. Many appreciate the fast delivery service and the excellent customer service, highlighting quick responses and helpful communication. However, some customers experienced issues with their orders, including receiving damaged or ill-fitting products, or wigs that did not match the online pictures. A few people also reported dissatisfaction with communication and customer service regarding order problems or delays.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the hair as... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, natural-looking,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order. Many customers praise the quick delivery times, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very good hair

I ordered from Hermosa 3 times now and every time has been good. The wigs don’t come with a smell and full from root to ends. The 613 hair holds a curl for days and they are always true to length (maybe even longer). Definitely a must buy and you get your money’s worth.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

6 / 7 🥰🫶🏽

First of all the hair came super fast ! Like within a week and im happy ! It was exactly as described! Its soo soft and lovely , I will be shopping again.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with this wig

This wig exceeded my expectations. The hair feels luxurious, the density is perfect, and it looks incredibly natural. A timeless, elegant piece I must confess and am surely getting another wig soon.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great hair

Very soft, lovely hair with good lace and barely any shedding . Not to mention delivery was quick and great customer service to update you and made sure I received my order.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great hair

Great hair! Hair does not smell bad, very responsive, great company! Great deals on hair will definitely do business with them again!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Affordable Real Human Hair

These are the best all around real human hair wigs that I've found. If you are looking for affordable and good quality wigs, Hermosahair is your best option. My deep wave wig I bought is SO soft and my blond one has all the knots bleached fully! The hd lace is great and should suit all skin tones. Shipping was also pretty fast, which seems to be more of a problem lately but my order came within a week! Will definitely be purchasing more :D

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

I received my order as expected

I received my order as expected and in speedy time. My order contained extra goodies and gifts, and the wrapping was exceptional. The hair is beautiful. At first I was thinking is was going to be another disappointment order but I am glad I gave Hermosahair a try.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit nervous

I was a bit nervous about my purchase since it was my first time purchasing from Hermosahair. At times what you see is not what you receive. Well I received exactly what I wanted. The quality is outstanding. I will order again!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Hello,

Hello,
I am extremely disappointed with Hermosa Hair’s customer service. I placed my order and have not received it since December 22nd. No one has clearly explained what is wrong with my order or whether the issue is related to my location. Communication has been very poor and unhelpful.

I requested a refund due to the delay, and to this day, I still have not received it. To make matters worse, the responses I received via email were rude and unprofessional. This experience has been frustrating and unacceptable. I would not recommend ordering from this company unless they improve their communication and customer service.

December 22, 2025
Unprompted review

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