Hermosahair Reviews 1,251

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is soft, natural-looking, and true to length and density as advertised. Many appreciate the fast delivery service and the excellent customer service, highlighting quick responses and helpful communication. However, some customers experienced issues with their orders, including receiving damaged or ill-fitting products, or wigs that did not match the online pictures. A few people also reported dissatisfaction with communication and customer service regarding order problems or delays.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the hair as... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, natural-looking,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order. Many customers praise the quick delivery times, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love love love the hair

I love love love the hair! Super comfortable and convenient. It’s very soft and it don’t tangle and it looks very natural, the lace is really hard to see as well i love it. It arrived quickly as well

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Love this wig

Beautiful wig I truly love it the lace is perfect 😍 the order came in quickly quality of the hair is amazing I will be placing another order soon

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great hair and customer service

I ordered an Afro wig and when my package came it didn’t really suit my face, so I reached out to them for an exchange. The customer service was VERY helpful in my exchange process and ensured I was kept informed throughout the shipping process. I got my new curly 4C edge wig and I loveeee it! Awesome customer service! Awesome hair!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

I saw the advertising on facebook and…

I saw the advertising on facebook and bought it just to get an idea of the product. Not only did I receive it very quickly, but the product also exceeded my expectations. Very good quality. It was my first order with Hermosahair , but it’s so far from my last. I highly recommend Hermosahair products.
Thank you

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Best Hair I’ve Ever Gotten

The most comfortable hair I’ve ever worn! 🤍 I absolutely love the natural look and how much it looks like my real hair. The quality is amazing — no shedding at all, soft, lightweight, and easy to wear. I’ve gotten so many compliments already! I’ll definitely be ordering another one soon. Hermosa really did their thing with this one.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa hair has fast delivery

Hermosa hair has fast delivery. It came in 3 days. The hair is great quality and very minimal shredding. There is no smell and the hair is so soft. I love it so much I bought another one as soon as I tried it on

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Wig and Bundles

I ordered a wig and bundles. Hair had no smelled and arrived quickly. Quality seems good and customer service was great. Would definitely order again

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Love the hair

Ordered hair came very quickly. Received package yesterday. Hair is super soft and beautiful no shedding at all. Love it will definitely be ordering again. Quality of hair is what it says it is. Got alot of compliments

Latrice

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 definitely recommend 💯

The hair that I got installed was a 360 lace, pre cut, pre bleached, 24 inches, and 220% density, and it came exactly as advertised. The length was perfect as well as the pre cut lace which made it much easier to install. I def recommend this wig brand to future buyers.

May 12, 2026
Unprompted review

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