Hermosahair Reviews 1,249

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is soft, natural-looking, and true to length and density as advertised. Many appreciate the fast delivery service and the excellent customer service, highlighting quick responses and helpful communication. However, some customers experienced issues with their orders, including receiving damaged or ill-fitting products, or wigs that did not match the online pictures. A few people also reported dissatisfaction with communication and customer service regarding order problems or delays.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the hair as... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, natural-looking,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order. Many customers praise the quick delivery times, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Give them a try

My first time ordering a unit from HermosaHair. It was delivered in 5 days. It is a beautiful wig 20' body wave soft, the lace is almost HD very easy to work with. No outrageous smell. I would definitely be ordering again.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I definitely will be a repeat customer

I had a great experience with this company! My wig arrived within just two weeks, which was okay. Throughout the process, I reached out to customer service a couple of times, and each time they responded quickly and provided information about my order status.
When my wig arrived yesterday, it was exactly as described: no surprises, just perfect! The quality is great, and I absolutely love how it looks and feels. It’s clear they deliver on what they promise.
I’m satisfied with my purchase and will definitely be a repeat customer. Highly recommend!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great hair

Great hair ! fast delivery! Looks exactly in the photos and also responded quickly when i had questions about the hair.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The hair is beautiful and the color is…

The hair is beautiful and the color is perfect. It’s don’t hold a curl long but it doesn’t tingle, a little shedding and the lace is good (per my hairstylist). I requested a smaller cap and it fits perfectly. It did take at least two weeks or so to get here, so if you need it asap, don’t get color or special cap size. If things change for the worse after I’ve worn it longer than 24hrs, I’ll come back but for now, I love it. Will try the bundles and frontal next.

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

Waited a while for my package

Waited a while for my package, but once I received it they included free eyelashes and other accessories. The hair looks great and good quality! Also comes in a pretty silky purple bag!

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service - Returns

I have been trying to contact the company to return my wig from the day I received it. I’ll pre-face this by saying the hair is beautiful, very soft and good quality. However, in my opinion, it does not look as pictured. I contacted them less than an hour after receiving it to begin the return process. They responded asking for pictures that it has not been touched which I provided. They then responded with ways in which I could treat it to make it more ‘beautiful’ and offering a discount. I declined this and re-requested the procedure to return it. I’ve contacted them 3 times since and have heard nothing from them. I do not trust this company any longer and warn others to be wary! Shame as I was hoping to order from them again but perhaps the more basic looking wigs to avoid disappointment.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

10/10!

Hair def needs absolutely nothing done besides styling how you want it . True to length and it is def on out on and go no glue needed !

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Money well spent!

The communication was great. The wig made it in a timely manner. And to top it off, the hair is AMAZING!! Will definitely be ordering again!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa hair did exceed my…

Hermosa hair did exceed my expectations. I'm happy with the product I received, the timely manner of delivery, the excellent package it came in and the gifts attached. I will definitely be shopping again for sure.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa Hair- Good experience/ Worthy

When I bought Hermosa wig online, it was with uncertainty. Most of the time, the product customers received are different from the video. But I was so happy with Hermosa hair: the quality, the length, everything was as in the video. On top, I received a beautiful gift from Hermosa. Thank you for the good service!

March 29, 2026
Unprompted review

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