Hermosahair Reviews 1,251

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the hair is soft, natural-looking, and true to length and density as advertised. Many appreciate the fast delivery service and the excellent customer service, highlighting quick responses and helpful communication. However, some customers experienced issues with their orders, including receiving damaged or ill-fitting products, or wigs that did not match the online pictures. A few people also reported dissatisfaction with communication and customer service regarding order problems or delays.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the hair as... See more

Quality

Customers consistently note positive experiences with quality, praising the hair as soft, natural-looking,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report positive experiences with order. Many customers praise the quick delivery times, with some... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Hermosa Hair- Good experience/ Worthy

When I bought Hermosa wig online, it was with uncertainty. Most of the time, the product customers received are different from the video. But I was so happy with Hermosa hair: the quality, the length, everything was as in the video. On top, I received a beautiful gift from Hermosa. Thank you for the good service!

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality wigs

I placed my order on March 27th and received it on the 30th both wigs are top quality wigs. You can’t ask for any better! No shedding, true to length and they are full wigs!! I would give them 10 stars if I Could. Not to mention they checked to make sure I received my product. I am very pleased and will spread the word to my friends and family to do business with hermosa!!!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I've bought from Hermosa several times

I've bought from Hermosa several times. Initially the shipping was going to take a long time to arrive but they were able to help me speed up the delivery so kt would arrive in time. Their products are great quality and I get lots of compliments!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I always get my wigs in a timely manner…

I always get my wigs in a timely manner and I have always loved their hair so beautiful and it has lasted for years and still looks good like I just got it. I would recommend their hair and I will keep buying more hair from them no other seller does it better than Hermosa hair🥳

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

On February 13,2026

On February 13,2026, I entrusted this company. I ordered & received on 2/27/2026. I put up for my b’day as I work long hours. I later realized that I did not receive human hair, nor was it as described. Instead of a drawstring advertised I received an oversized band, with a useless clamp. Customer service is awful. I was not able to wear the bun advertised. I am completely dis satisfied. Customer service had the audacity to to ask me to send it back at my expense. After serval ignored emails. A better company is Frodio. I will never do business with with this untrustworthy company & their pathetic customer service service again.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

You will be taking a risk

I feel like hermosa is a hit and miss. Some of the wig don't look like the pictures that have posted. I took a risk with one and it looked nothing like it's was pictured. The length was not true. The front was very very short. After spending over 250 dollars they only offer 30 back. It's been a back and forth thing. I don't think I'm ever gonna order from them again

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

I receive my 360 wig on today

I receive my 360 wig on today, it was delayed but I communicated and let Hermosahair. They investigated the delay and soon after I received my wig WoopWoop. I opened my beautifully wrapped bag my 360 wig is everything the picture on the website presented I love it and I thank Hermosahair for their great customer service.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Experience. Won't buy from this company again

This is what I wrote to the company on their website:
I just wanted to let you know that I am not happy about the braided wig that I ordered from you. Not only did it take approximately three weeks for me to receive it, but the wig itself is awkward. The lace piece that is near the ear on both sides do not fit properly on my head, they are too long and have hair attached to it where I can't cut it to shape. Not only that, there is a braid at the top that is braided in another direction from the other braids. The wig looks kind of bulky to me. This was a total waste of money for me, because I cannot even wear the wig. I have tried to play around with it to get it to work and I just can't.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

The cap is too small and the wig has an…

The cap is too small and the wig has an awful smell. Tried for days going back and forth to return it and constantly fobbed off. Finally agreed to return but its a whole rigmarole sending it back. What a waste of £160 worst hair i have ever had. The hair itself is so ugly and nothing like advertised - never will i purchase feom them again

February 27, 2026
Unprompted review

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