Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
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Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Delivered a fridge today and also took…
Delivered a fridge today and also took away a very large fridge freezer with a tight space & stairs to maneuverer which they did expertly .
April 16, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Diane, thank you for taking the time to leave a review, its always very satisfying to know that our installation teams are able to cope with all different situation.
Always good to mend an appliance
Always good to mend an appliance. Great local company
April 11, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Debra, thank you for leaving a review, we are so pleased that we have been able to help with mending your appliance.
What a great company to deal with
What a great company to deal with.
Very helpful, great service and competitive prices.
I bought an oven and needed it pretty quickly. So whilst they offer free delivery, I chose to collect and they arranged this there and then for the same day
April 6, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Michael, thank you very much for the great review. We are really pleased that your Herne Bay Domestics experience was such a positive one. We are delighted that we were able to help with the oven situation. Thank you again.
Easy to purchase online and arrange…
Easy to purchase online and arrange free delivery. Good price and very fast delivery. Thankyou
April 2, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Thomas, thank you for leaving us a review. We always appreciate our customers feedback. We are so pleased that your Herne Bay Domestic experience was a good one. It is great to hear that our online orders are customer friendly.
Super fast great service
Super fast service . Sales staff so helpful. Dave and Phil who delivered and installed new washing machine were efficient and super friendly
Thank you :)
March 29, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Rae, thank you very much for taking the time to leave us a review. It is always appreciated. We are delighted that you found our staff helpful, friendly and efficient. Enjoy your Bank Holiday weekend.
Delivery and installation
Excellent, very helpful in setting up and explaining our new Sharp microwave.
Full marks!
March 11, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Graham, thank you for taking the time to leaves us a review. We are so pleased that you felt our service was excellent and also our staff helpful.
New induction hob is the business.
My Bosch ceramic hob had broken down for the second time in two years. As it was out of warranty, I contacted Herne Bay Domestics who sent an engineer out for a nominal call-out fee but, unfortunately, it required a new board. In view of this we decided to change to an induction hob and ordered a Míele hob. A week later, my new hob arrived and fitted. Engineers did a wonderful job in installing it and tidied up after them and took time to explain the hob to me.
Would thoroughly recommend HBD.
February 20, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Gaucho, thank you for your great review. We are delighted that you found our engineer and installers to be efficient and helpful and that they left you comfortable with the new hob. We appreciate your recommendation.
Leo saved the day!
Leo saved the day! Thanks to Leo for doing a really fabulous and efficient job and making my washing machine work again. Leo went out of his way to fix it which is really appreciate. I will be using Herne Bay Domestics for all my appliance needs. Thank you ☺️
February 19, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Verity, thank you so very much for leaving us such a great review. We are delighted that Leo was able to repair your washing machine and that you were very happy with the service that we provided. We will pass your comments on to the repairs department.
Excellent help and advice instore by…
Excellent help and advice instore by Rob.
February 16, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Anthony, thank you for taking the time to leave us a review it is always appreciated. We are delighted that the help and advise we provided was helpful. Your message will be passed onto Rob.
Brilliant service
Brilliant service. Gave great advice on purchasing a fridge freezer and washing machine with top spec brands at special offer prices and 5 year guarantees.
February 9, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Martin, we are delighted that you were so happy with the service that we provided, and that the products we are offering met with your requirements. Thank you for taking the time to leave a review it is always appreciated.
Cannot rate Herne Bay Domestics highly…
Cannot rate Herne Bay Domestics highly enough. Very helpful and pleasant to deal with and fast delivery which was much appreciated. All very professional and efficient and have to say this will be my go to place from now on. Highly recommended to all!
January 24, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello June, thank you very much for leaving us such a wonderful review it is really appreciated. We are so pleased that the service we provided was both professional and efficient while being helpful and pleasant to deal with. We look forward to being your go to place from now on.
Excellent service
January 22, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Charles, thank you for taking the time to leave us review, it is always appreciated. It's nice to know that what we are aiming to achieve is working.
3rd time using HBD
3rd time using HBD - repair and purchases. Great customer service and friendly delivery & installation.
January 20, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Lesley, thank you very much for leaving us a review and your continued support, it is very much appreciated. We aim to provide a great customer service and it makes us happy when customers confirm we are achieving our goals.
Best price around for our cooker
Best price around for our cooker. Very straightforward business to deal with. Just the right amount of communication to keep us informed. Polite and professional staff. What's not to like?
January 18, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello John, thank you for leaving us a review, our customer feed back is very important to us. We are really happy that your experience was professional and polite. Thank you for choosing Herne Bay Domestics
Efficient and professional throughout
Our 7 year old washing machine stopped working. We called HBD who diagnosed it as in terminal decline.
We ordered a new one through the engineer.
Two very obliging lads turned up today, to deliver and fit the new one quickly and efficiently and to remove the old one.
Very easy process at all stages.
January 19, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Glynis, thank you very much for taking the time to leave us a review. We are delighted that you have found dealing with Herne Bay Domestics an easy process. We aim to make our customers experience as straightforward as possible. Thank you again.
Fantastic service
Very friendly, professional service.
On time , neat, clean professional.
Thanks very much
Joseph Barnes
January 17, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Joseph, thank you for taking the time to leave us 5 stars. We are so pleased that you found your Herne Bay Domestics such a positive experience.
Excellent service and a great engineer
When my washing machine broke down I booked an engineer online for just two days later. I received a text message the day before, confirming a 3-hour window, and the engineer phoned me 5 minutes before arriving. He quickly established that the machine was beyond economic repair (not a surprise to me, given its age and relative lack of sophistication), and took the time to explain why this was the case. We used his tablet to identify a replacement; he asked me for all my requirements and chose a machine that met them and which also had £100 off! I was able to pay then and there, and book a delivery and installation appointment. This was an all-round positive experience, and I would not hesitate to recommend Herne Bay Domestics to others.
January 17, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Sarah, thank you so much for taking the time to leave us such a fantastic review. We are delighted that you are so pleased with the service that you have received from Herne Bay Domestics. I will pass your comments onto the repairs department. Didn't you do well with £100.00 off that's what we like to hear a happy customer all round. Thank you again.
We ordered our new microwave yesterday…
We ordered our new microwave yesterday 12th Jan and it was delivered today extremely prompt service we will certainly buy from them in the future
January 13, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Alan, thank you for taking the time to leave us a review. We are delighted that we were able to help you with the new microwave.
Attended promptly for a repair
Attended promptly for a repair. Very knowledgable engineer sorted issue very quickly with parts from the van. Highly recommend this company for any repairs.
January 2, 2024
Unprompted review
Reply from Herne Bay Domestics
Good Morning, thank you very much for taking the time to leave such a positive review. Your comments will be passed onto the repairs department - thank you.
I ordered a freezer online Boxing Day…
I ordered a freezer online Boxing Day (2023) around 8pm and was contacted at 9am the following day and the freezer was delivered at 11.15am and our old one removed. I have used Herne Bay Domestics a few times now and have found their service to be exceptional, hence I always go back. Jayne
December 26, 2023
Unprompted review
Reply from Herne Bay Domestics
Hello Jayne, thank you very much for leaving us a review, we appreciate you taking the time at this busy time of year. We are delighted that you are happy with the service that you received.
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