Herne Bay Domestics Reviews 

233
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly, polite, and professional staff who are very efficient and knowledgeable about their products. People appreciate the seamless process from ordering to delivery and installation, often noting the helpful advice received. Consumers frequently highlight the quick and reliable delivery service, often receiving their new appliances promptly and within specified time slots. The installation process is also highly regarded, with staff going above and beyond to ensure proper setup, removal of old items, and protection of homes, making the entire experience hassle-free for customers.

What people talk about most

Service

Customers consistently report positive experiences with the service, describing it as excellent, friendly,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Product

Reviewers mention positive feedback about product, often praising the helpfulness of staff in choosing the... See more

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and punctuality of the... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more

Company replied

Rated 5 out of 5 stars

We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more

Company replied

Rated 5 out of 5 stars

Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more

Company replied

Rated 5 out of 5 stars

Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more

Company replied


Company details

  1. Appliance Repair Service
  2. Appliance Store

Written by the company

Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.


Contact info

5.0

Excellent

TrustScore 5 out of 5

233 reviews

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5.0

All reviews

(233)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great deal and free delivery

I needed a replacement Bosch upright vacuum cleaner after my previous old one gave up. I contacted HB Domestics and was offered one at a v good price plus free delivery. What 5* service.

Highly recommend

June 17, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Lesley, thank you very much for taking the time to leave us a 5 star review. We are so happy that we were able to help with you being able to help with your new vacuum cleaner. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

What excellent service

What excellent service, ordered yesterday afternoon, on my doorstep at eight o'clock this morning. Many thanks also to the two delivery men.

June 14, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Michael, thank you for taking the time to leave us a 5 star review. We are so happy that we were able to provide you with excellent service, Your comments will be passed onto the delivery team. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Easy to book, with regular updates on arrival time. Leo could not have been more helpful. He arrived promptly with the right part, explained the problem and fixed it quickly, efficiently and at a very reasonable price. He even gave me some advice on another appliance. I can’t recommend this company highly enough and will definitely use them again.

June 5, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Diana, thank you very much for taking the time to leave us such a great 5 star review. We are delighted that you found our repairs service so great. We will pass your comments onto Leo. Thank you for choosing Herne Bay Domestics .

Rated 5 out of 5 stars

Excellent service, as always.

I’ve used Herne Bay Domestics for years and am never disappointed. Very good service from sales to repairs and they’re already ready to go the extra mile. Recently had a freezer repair very soon after a hip replacement op. The guy was made aware of this and patiently waited while I got to the door on crutches. He was professional and efficient throughout and carefully wiped and dried water on the floor after the repair so i wouldn’t slip.

June 4, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Carol, thank your so much for leaving us such a great review. We are so pleased that as a regular customer you are never disappointed with our service. We hope that you make a speedy recovery following your hip replacement. Your lovely comments will be passed on. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Great Service

I have purchased two items from Herne Bay Domestics now and the experience has been great. From the ordering to the polite professionalism of the delivery driver.

June 4, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Paul, thank you very much for the 5 star review. Our customer feedback is always appreciated by our staff. We are pleased that your Herne Bay Domestics experiences have been so positive. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Very happy with service provided by…

Very happy with service provided by Herne Bay Domestics. Called them for a washing machine repair and they came the next day. Texted a 3 hour time slot which was helpful. Reasonable prices. Polite and friendly service.

June 4, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Janet, thank you very much for taking the time to leave us a 5 star review, it is much appreciated. We are so please that we were able to help with the problem with your washing machine. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Fridge Freezer installation.

Having had not such a successful experience with two well known white goods companies we were at the end of our tether as to what type of hinge set up we needed for our not so conventional measurements of our integrated unit so a friend recommended Herne Bay Domestics we visited them and a friendly gentleman was so helpful he arranged for a fitter to come out to us and measure up and advise on what type of integrated fridge freezer we could have and within 24 hours after his visit we had installation. A great 5 star experience from these people I would highly recommend and no doubt use again.

May 30, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello David, thank you very much for taking the time to leave us such a great review. We are so pleased that we were able to help you with the fitting of a new integrated fridge freezer. Please pass our thanks onto your friend for the recommendation.
Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Broken Neff oven Grill.

Very friendly, helpful and professional service from start to finish. Leo arrived promptly on the initial visit to diagnose the fault and confirm a replacement part was needed. Telephone call to confirm convenient date to replace grill. Advised we were job number 5 that day and given a 3 hour slot. Leo arrived at 8.40 and completed the replacement. Excellent.

May 23, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Steve, thank you very much for leaving us such a positive 5 star review. We are so pleased that Leo was able to diagnose and fit the new part to your broken oven. I will pass your comments onto our repairs department so that they can be passed onto Leo. Thank you for choosing Herne Bay Domestics

Rated 5 out of 5 stars

Thank you to Phil and Dave who…

Thank you to Phil and Dave who delivered and installed my Blomberg oven to me today. Was very happy to find out HBD deliver to my area which is so close to London. They were mindful of the redecoration in my property when carrying the oven through the flat.
Really happy with your service - thank you!!

May 22, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Sophie, thank you so much for taking the time to leave us such a great review. It is always great to hear that our installers are mindful of our customer properties. We hope that you enjoy your new appliance. We will pass your comments onto Phil and Dave.

Rated 5 out of 5 stars

10 out of 10 for Herne Bay Domestics.

Bought an intergrated Bosch fridge on Saturday,salesman Nick very helpful.On Monday fridge installed by very good fitters. All in all an excellent service.

May 18, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Janet, thank you for taking the time to leave us a review. We are so pleased that you found Nick helpful, and our installers good as well. We will pass your comments onto Nick and the installers, they always appreciate the feedback.

Rated 5 out of 5 stars

Oven not heating properly.

Leo came out as promised following an earlier booked appointment. He called before hand to confirm times. He immediately diagnosed the problem (blown heating element) as our oven was not heating correctly.
New element installed and now all working fine. Great service. Highly recommended.

May 22, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Richard, thank you very much for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your oven and get you up and running quickly. Your comments will be passed onto Leo.

Rated 5 out of 5 stars

Leo came out and fixed our tumble dryer…

Leo came out and fixed our tumble dryer efficiently and professionally. Would recommend.

May 20, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Gary, thank you for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your tumble dryer. We will pass your thanks onto him.

Rated 5 out of 5 stars

Brilliant to talk to some-one who was…

Brilliant to talk to some-one who was interested and able to solve my problem. Execellent installation and removal of defunct fridge. Highly recommended

April 17, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Janice, thank you very much for leaving us such a positive review. We are delighted that we were able to help with the problem of the defuncted fridge and supply a suitable replacement, just in time for the summer !!! .

Rated 5 out of 5 stars

Expert advice

Engineer arrived before the appointed time and phoned before he came, which was a bonus.
Unfortunately we needed a new washing machine. The Engineer (Leo) helped me choose a replacement giving his expert advice and experience which was appreciated as the voice was overwhelming. Then organised for payment and provisional delivery via the office.

May 15, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Mark and Karen, thank you for leaving us a review. Obviously it is disappointing that your old washing machine was beyond repair, but we are really pleased that choosing a replacement was a straight forward process with Leo's help. We will pass on your thanks.

Rated 5 out of 5 stars

Very good service

Very good service. Helpful staff. My new washing machine delivery was arranged at a time to suit me. Delivered and fitted quickly & efficiently. Very polite and tidied up after installation. Have used Herne Bay Domestics before and prefer their personal service to the big chain stores. Would recommend.

May 14, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Rosalind, thank you very much for taking the time to leave us a review it is always appreciated. Thank you also for your continued support us being your preferred supplier. We are delighted that you are happy with the new washing machine and the service that was provided both during your purchase and the installation.

Rated 5 out of 5 stars

Exceptional service

Exceptional service! I had a freezer crisis so I called up to order a new one and less than 3 hours later it was delivered.

May 11, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Michelle, thank you for leaving us a review. We are so pleased that we were able to help you with your freezer problem, sounds like the crisis was resolved. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Excellent dishwasher assessment and purchase

We called them to investigate our 9 year old dishwasher not working. They came out on time, on bank holiday Monday. They gave us an honest assessment of what the problem might be and after a good discussion we decided to buy a new dishwasher from them. They match prices, they pointed out the ones with a 5 year guarantee, we paid there and then. Next day they delivered and installed the new machine and took the old one away. A much better, more personal experience than going to a larger company.

May 7, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Ray, thank you very much for taking the time to leave us a review, it is always appreciated. We are so pleased that you found your Herne Bay Domestics experience, honest and personal and that we were able to help you so quickly. Thank you for using Herne Bay Domestics

Rated 5 out of 5 stars

Timely delivery and installation

Timely delivery and installation. Working perfectly

May 9, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Richard, thank you for leaving us a review it is always appreciated. We are really pleased that everything has worked out well with your new appliance.

Rated 5 out of 5 stars

Broken oven

Our oven stopped working and we contacted Herne Bay domestics via Facebook messenger. They kindly arranged mutually convenient date and time with us and oven was repaired. Professional, speedy, helpful service! Thank you.

April 23, 2024
Unprompted review
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Reply from Herne Bay Domestics

Hello Viera, thank you very much for leaving us such a great review. We are really pleased that we were able to help with the repair of your oven. Your comments will be forwarded to the repairs department.

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