When we've needed repairs, or to buy a new appliance, the HBD team are second to none!! Prices are VERY competitive, staff are VERY responsive to emails and phone calls and VERY helpful!! What a... See more
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Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
Company replied
We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
Company replied
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
232 reviews
No recent history of asking for reviews
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Our integrated dishwasher needed…
Our integrated dishwasher needed replacing. Contacted herne Bay domestics on Thursday options available to me were explained clearly. Ordered new dishwasher which was delivered and installed first thing Saturday morning. Delivery and installation was carried out efficiently and left tidy. Installers were very polite and efficient. If we need another appliance will definitely use herne Bay domestics and would highly recommend them, a great service from start to finish
October 11, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Keith, thank you for your kind words and for taking the time to leave this review. We're delighted to hear that our HBD team provided clear appliance options, efficient delivery, and professional installation. It's great to know you were satisfied with our service from start to finish. We appreciate your recommendation and look forward to assisting you with any future appliance needs. Thank you for choosing Herne Bay Domestics!
Fantastic company!
I made contact with Hernebay Domestics as I was having an issue with my washing machine. Joe, the engineer came to take look and said I’d need a new pump. He ordered the part on the spot and it arrived within a day. Joe came back today to fit it and now my sanity is saved as I have a usable washing machine again.
This company is amazing, professional from start to finish and I can’t thank Joe enough for sorting it out for me.
Will definately be using them again in the future should I require it
October 3, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Aimee, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that Joe was able to quickly identify and resolve the issue with your washing machine and restoring its functionality. We pride ourselves on providing professional and efficient service from start to finish, and it's wonderful to know you appreciated our efforts - we will make sure Joe receives your positive feedback. We look forward to assisting you again in the future, should you need us. Thank you for choosing Herne Bay Domestics!
Reply from Herne Bay Domestics
Hi Janice, thank you for your kind words and positive feedback! We're delighted to hear that you found our service helpful and polite. Providing excellent customer service is our priority, and it's rewarding to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Herne Bay Domestiscs!
Absolutely Fabulous as Always
Herne Bay Domestics has been absolutely fabulous yet again.
From my initial phone call with Matty, to delivery and installation of my new dishwasher by Phil and Aaron, all in less than 24 hours, brilliant service !
Thank you for being outstanding in your field, you could really teach other bigger retailers a thing or two about good old fashioned customer service.
September 15, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Sheena, thank you for your wonderful feedback! We're delighted to hear that Matty, Phil, and Aaron provided you with such excellent service and that your experience was seamless from start to finish. We will make sure your feedback is passed on. We pride ourselves on delivering old-fashioned customer care, and it's rewarding to know we exceeded your expectations. We truly appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Very efficient service
Very efficient service. Delivered my tumble dryer a day early at no extra cost. Very pleasant and polite. No fuss. Would recommend every tine. Thank you 👍
September 15, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi W Capewell, thank you for your kind words and for taking the time to leave this review! We're delighted to hear that you received your tumble dryer early and that the service from our HBD team was efficient, polite, and fuss-free. Customer satisfaction is our priority, and we're pleased we could meet your expectations. We appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for you recommendation and for choosing Herne Bay Domestics!
Excellent service from start to finish
Excellent service from start to finish.
We ordered a new AEG Washing machine and arranged to have this installed.
The washing machine arrived on time and was installed by two very helpful engineers, we were also kept up to date by Herne Bay Domestics when the delivery would take place. Would definitely recommend and would use again.
August 26, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Lynn, thank you very much for your kind words and for taking the time to leave this review! We're delighted to hear you received excellent service from start to finish, including timely delivery and helpful installation by our engineers. We truly appreciate your recommendation and look forward to assisting you again in the future, if you need us. We hope you enjoy your new AEG Washing Machine. Thank you for choosing Herne Bay Domestics!
Excellent company
Excellent company. Everything from quality of product (Hotpoint washing machine) to customer service was outstanding. Thank you very much for exceptional buying experience.
August 21, 2025
Unprompted review
Reply from Herne Bay Domestics
Thank you for your kind words and for taking the time to leave this fantastic review. We're delighted to hear that you had an excellent experience with both our product and customer service. Your satisfaction with the Hotpoint washing machine and our team’s support means a lot to us. We appreciate your trust and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
100% would recommend
Everyone I spoke to was friendly, helpful and knowledgeable. The price was fair and the service exemplary.
August 16, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Ms Stead, thank you for your kind words and positive feedback. We're delighted to hear that our HBD team was friendly, helpful, and knowledgeable, and that you found our pricing fair and service exemplary. Providing excellent customer service is our top priority, and it's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent Service As Always .
Excellent Service As Always .
Showroom Sales Guys (Matty &Nick ) really Helpful and gave great advice on products . Ordered integral fridge and collected same day from Manston where again great service and information .
Highly Recommend . Great Teamwork .
August 18, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Ian, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Matty and Nick provided helpful advice and that you received great service both in the showroom and during collection. Your recommendation means a lot to us, and we're pleased we could meet your expectations. We look forward to assisting you again in the future. Thank you for choosing Herne Bay Domestics!
Lovely bloke - would use again
Lovely bloke. Turned-up on time. Fixed the washing machine without any fuss. Quick efficient and reasonably priced. Delighted to have found them and will use again!
August 5, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Alex, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that we could fix your washing machine quickly, efficiently, and at a reasonable price. It's great to know you found our service reliable and punctual. We look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Brilliant service.
Leo was brilliant at diagnosing the issue: knowledgeable, reassuring and delivered a fast fix.
August 1, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Clare, thank you for your kind words! We're delighted to hear that Leo was able to diagnose the issue with your appliance quickly and effectively, providing you with reassurance and a fast fix. We appreciate your positive feedback and will share it with Leo and our team. Your satisfaction is our priority, and we look forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Great Service, Speedy and Fairly Priced
Our Baumatic double oven was overheating within the main oven, I checked on the Herne Bay Domestics website, couldn't see Baumatic as a brand they covered, but rang anyway and they said they did.
Visit booked for two days later, great guy, Leo, turned up and established that it probably was the thermostat. Spent a bit of his time sourcing one and returned to fit it a few days later.
The replacement part worked a treat and so saved us in excess of £500 for a new oven. Leo explained everything patiently and with good humour - good guy. Herne Bay Domestics will always be my first port of call from now on.
July 28, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi John, thank you for sharing your positive experience. We're so glad to hear that Leo could assist efficiently and that the repair saved you from a costly replacement. We will make sure Leo receives your kind feedback. We appreciate your kind words and are pleased to hear Herne Bay Domestics will be your first choice in the future. Your satisfaction is our priority, and we look forward to assisting you again, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent company
Good prices, clarification of order, quick delivery service and regular updates as to progress. Used a couple of times now and always the same excellent service
July 2, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Lynn, thank you for your kind feedback and continued trust in our service. We're delighted to hear that you consistently experience excellent service, including competitive prices, clear order communication, quick delivery, and regular updates. Your satisfaction is our top priority, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
My washing machine started to go wrong…
My washing machine started to go wrong and Herne Bay domestics sent a repair man out who fixed it and advised we may be lucky and the fix would last but unfortunately the machine was totally clogged. After a week it died for good and so I ordered a machine from Herne Bay Domestics who delivered and fitted within 2 days of the order. The delivery was free but to fit and take away the old one was £90 but that was money well spent as the machine was built in and the delivery guys did a brilliant job of butting the new machine in and attaching the cupboard door. Brilliant company, I would use again and highly recommend. Give a local firm a try before looking elsewhere.
July 2, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Malcolm, thank you for your detailed feedback and for recommending Herne Bay Domestics. We're glad our HBD team could quickly resolve the initial fault with your appliance and that you were pleased with the delivery and fitting service. It's great to hear that the new machine is working well and that you found our team to be professional and efficient. We appreciate your support of local businesses and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
This company is outstanding
This company is outstanding, wonderful customer service, good choice & competitive prices. I would especially like to thank Nick in the sales team. He is very helpful, knowledgeable, understanding, extremely pleasant & accommodating. We would not go anywhere else for electrical goods, repairs or advice. Thank you very much for your guidance, thanks too to the delivery guys.
June 30, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Gilly, thank you for your kind words and for highlighting Nick's excellent service. We are delighted to hear that you value our customer service, product selection, and competitive prices. Your loyalty means a lot to us, and we appreciate your trust in our HBD team for electrical goods, repairs, and advice. We will be sure to pass along your gratitude to Nick and the delivery team. Looking forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Efficient, friendly service for a decent price
Efficient, friendly service for a decent price. Needed a chest freezer quickly as it’s the hottest day of the year so far and I just moved into a new home and managed to source one here with same day collection. Really friendly team too will definitely purchase from here again
June 30, 2025
Unprompted review
Reply from Herne Bay Domestics
Good morning, thank you for your kind words and for sharing your experience regarding our collection service at Manston! We're glad our friendly HBD team could assist you efficiently, especially during such a hot day!! It's great to hear you found our prices reasonable and that your experience was positive enough to consider shopping with us again. We look forward to serving you in the future and appreciate your support. Thank you once again for choosing Herne Bay Domestics!
We have used Herne Bay Domestics on…
We have used Herne Bay Domestics on several occasions and without exception they offer an excellent service ranging from repairs to replacements. Always a good response time and very friendly and knowledgeable staff. Latest applicance (a dishwasher) was ordered and installed with three days. Highly recommended.
June 26, 2025
Unprompted review
Reply from Herne Bay Domestics
Hello M Lee, thank you for your kind words and continued trust in Herne Bay Domestics. We’re delighted to hear that our HBD team consistently provides prompt, friendly, and knowledgeable service, and that your recent dishwasher installation met your expectations. Your recommendation means a lot to us, and we look forward to assisting you with any future needs. Thank you again for choosing Herne Bay Domestics!
Excellent service
We much appreciated the excellent service of Herne Bay Domestics. Very helpful and friendly repair men fixed our cooker enabling us to keep and not dump a repairable appliance. Also fitted a new Liebherr freezer with 10year guarantee which seems a great deal.
Thank you Herne Bay Domestics.
June 25, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Hugh, thank you for your kind words and positive feedback. We're extremely glad to hear that our HBD team was helpful and friendly, and that we could assist in repairing your cooker and fitting your new 10 year warranty Liebherr freezer! Providing excellent service and value to our customers is our priority, and we're pleased you are satisfied. If you need any further assistance in the future, please don't hesitate to contact us. Thank you for choosing Herne Bay Domestics!
Excellent Company
Excellent service. Polite, careful delivery men. I looked at several companies. Although the price of the item (Bosch tumble dryer) was identical, all of them charged between £20 and £30 delivery. Herne Bay Domestics offer free delivery. Choosing Herne Bay Domestics therefore, was the company to choose. Wouldn't go anywhere else now for my electrcal goods.
June 25, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Kate, thank you for your kind words and for choosing Herne Bay Domestics. We’re delighted to hear you appreciated our polite and careful delivery service, as well as our free delivery offer. We truly value your trust and are pleased we could provide a competitive option for your appliance needs. Your satisfaction means a lot to us, and we look forward to serving you again in the future, if you need us!
Great service by our two delivery team…
Great service by our two delivery team members who went above and beyond on a trip round the property to install my lovely new washing machine thank you once again for good service with little disruption
June 25, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Sandra, thank you for your kind words and positive feedback! We're delighted to hear that our HBD delivery team provided excellent service and went above and beyond to ensure your new washing machine was installed smoothly. We truly appreciate your recognition and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
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