When we've needed repairs, or to buy a new appliance, the HBD team are second to none!! Prices are VERY competitive, staff are VERY responsive to emails and phone calls and VERY helpful!! What a... See more
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Review summary
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Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
233 reviews
No recent history of asking for reviews
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Great service by our two delivery team…
Great service by our two delivery team members who went above and beyond on a trip round the property to install my lovely new washing machine thank you once again for good service with little disruption
June 25, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Sandra, thank you for your kind words and positive feedback! We're delighted to hear that our HBD delivery team provided excellent service and went above and beyond to ensure your new washing machine was installed smoothly. We truly appreciate your recognition and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Service was excellent.
Service was excellent delivery chaps and Gas fitter were professional friendly and helpful, will definitely make this our go to Company in the future.
June 18, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Michael, thank you for your kind words and positive feedback. We're delighted to hear that our service, delivery team, and gas fitter met your expectations with professionalism, friendliness, and helpfulness. We're pleased to be your go-to company and look forward to assisting you in the future. Thank you for choosing Herne Bay Domestics!
Absolutely made up with my experience…
Absolutely made up with my experience of this company, first time I’ve used them and will definitely use again!
June 10, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Jackie, thank you for sharing your positive experience. We’re delighted to hear you’re pleased with our service and that you plan to use us again. Customer satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service. We look forward to serving you in the future. Thank you for choosing Herne Bay Domestics!
Absolutely amazing service- faultless
My elderly mum’s fridge suddenly broke and I needed a replacement urgently- I called Herne Bay Domestics at 10:30 am and I had a new one delivered in less than 2 hours!!! I can’t praise them enough - what complete stars, thank you so much HBD, I wholeheartedly recommend them
May 29, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Edwin, thank you for your kind words and for taking the time to share your experience. We’re delighted to hear we could assist quickly and effectively during an urgent situation for your mum. Providing prompt and reliable service is our priority, and it’s wonderful to know you wholeheartedly recommend us. Your appreciation means a lot to the team at HBD. Thank you for choosing Herne Bay Domestics!
I phoned for a hob replacement and it…
I phoned for a hob replacement and it was delivered that afternoon. Fantastic service from the friendly man who answered the phone and discussed my options to the delivery driver who carried it in for me
April 14, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Lorraine, thank you for your lovely feedback! We're delighted to hear that your hob replacement was delivered promptly and that our HBD team provided friendly and helpful service from your initial call to delivery. We truly appreciate your kind words and are glad we could meet your expectations. We look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Gas Hob from Herne Bay Domestics
We visited Herne Bay Domestics at midday on Tuesday, looking to buy
a replacement gas hob.
It is just before midday on Wednesday.
The new hob is fitted and working and the superb fitters have already departed, with the old hob
Beat that!
May 7, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi John, thank you for your fantastic feedback! We're delighted to hear that your visit was smooth and that your new gas hob is now fitted and working perfectly. The HBD team takes pride in providing efficient service, and it's great to know you appreciated the professionalism of our delivery installers. We look forward to assisting you with any future needs, and thank you for choosing Herne Bay Domestics!
Dependable Herne Bay Domestics
The company is local, trustworthy and reliable. Their prices are competitive with the big stores and you know your money is going into the local economy. The staff are very knowledgeable and personable. Used before for repairs too - very handy.
April 25, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you very much for your kind words. We're glad to hear you find our prices competitive and appreciate our knowledgeable, personable staff. It's great to know that our local, trustworthy business has been helpful for both your purchases and repairs. We truly value your continued support and look forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent Service
I recently ordered a Bosch Single Oven. Not only was the price competitive, delivery was free and the cost of installation, removal of packaging and taking my old oven was very reasonable. Indeed considerably less than other well known suppliers.
Placing the order was straight forward, I could choose a delivery day and received a text the day before it was due to notify me of my allocated time slot.
The guys on the day did an excellent job.
I’m very happy with the product and the whole experience. I would not hesitate to recommend.
Thank you very much.
Maureen Hills
April 23, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Maureen, thank you for your wonderful feedback! We're delighted to hear that you found our pricing competitive, and that our delivery, installation, and removal services met your expectations. It's great to know the HBD team on the day did an excellent job and that you're very happy with both the product and your overall experience. We truly appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing Herne Bay Domestics!
Gold standard service
We have used HBD before and once again they have delivered...quite literally. We placed the order online (mid afternoon) and had a confirmatory phonecall within 30mins followed texts to outline the delivery plan. The goods were on our doorstep at 0830 the next day and, within 30 minutes, the old oven had been removed and new one installed. What service!
The two installers were chatty, helpful, and informative. They left no mess and gave clear instructions for first use.
Thankyou for a level of service that is gold standard and is the key reason we have used the company once again
April 25, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paula, thank you for your fantastic review, kind words and for choosing HBD again. We're delighted to hear that our service exceeded your expectations, from prompt communication to swift delivery and professional installation. It's rewarding to know our team’s helpfulness and attention to detail made your experience a positive one. We truly appreciate your continued trust and look forward to serving you in the future. Thank you for choosing Herne Bay Domestics!
Great service
Great service
Fast free delivery to Broadstairs, cheaper than curry’s, great communication and friendly staff
This will be my new go to place for my white goods
April 16, 2025
Unprompted review
Excellent service all round
Excellent service all round. It is so nice to talk to a human being. My combination machine died after 23 years and the staff at Herne Bay Domestics were so helpful. Kept me well informed and it arrived early. So thanks again.
April 10, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Pauline, thank you for your wonderful review! We’re thrilled to hear that you received excellent service and found it refreshing being able to talk to a member of staff. It's great to know our team at HBD was helpful in replacing your applaince after 23 years! We appreciate your kind words about keeping you informed and delivering your new appliance early. Your satisfaction is our priority, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
This company was a pleasure to deal…
This company was a pleasure to deal with. They are efficient, courteous and helpful. They give a day and time slot for delivery or call out. They then phone about fifteen minutes before they arrive. On arrival they are fast and totally efficient. I wouldn't hesitate to recommend them.
March 24, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Barry, thank you for your wonderful review! We're delighted to hear that you found our HBD team efficient, courteous, and helpful. It's great to know that our delivery scheduling and advance notification made your experience smooth. We strive to provide a fast and effective service, and your recommendation means a lot to us. We appreciate your kind words and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Superb service
Superb service, I ordered a washing machine online, very easy to use website, I was sent an email the day before the delivery date giving a three hour delivery time. The machine was delivered on time, all packaging removed and taken away, and the machine placed in my kitchen as requested, I didn't pay for installation. The old machine taken away as requested and paid for. The delivery guys where friendly and professional. This is my third time of using Herne Bay Domestics and I will continue to do so, I suggest you give them a try too.
March 26, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for leaving this fantastic review! We’re thrilled to hear that you found our website easy to use and that your washing machine was delivered on time by our HBD team. It’s great to know that the removal of your old appliance and packaging met your expectations. We appreciate your loyalty as a returning customer and are delighted to have earned your trust. Thank you for recommending us, and we look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
Excellent service
Excellent price, delivery and removal of old washing machine
March 14, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Malcolm, thank you for your fantastic review! We're extremely pleased to hear that you found our pricing excellent and that the delivery and removal of your old washing machine met your expectations. We strive to provide seamless service, and your feedback reaffirms our commitment. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Herne Bay Domestics!
Superb service from this company
Superb service from this company, will not hesitate to use the service again. This is the way to run a business,
care about your customer and you will get the custom.
March 6, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Patricia, thank you for your kind words! We're thrilled to hear that you experienced superb service and that our commitment to caring for our customers resonated with you. It’s our priority to provide a positive experience, and knowing you will use our services again truly makes our efforts worthwhile. We look forward to serving you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
I can only echo other sentiments here
I can only echo other sentiments here! I phoned Tuesday, an engineer called Wednesday and unfortunately our dishwasher was dead! A new one was installed Thursday. We were out but we allowed the guys in and it was all done and they phoned to let us know it was sorted. The service at this company is definitely 5 star!
March 6, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Margaret, thank you for your wonderful review! We're so glad to hear that the HBD team swiftly assisted you with your dishwasher issue. It's great to know that the installation went smoothly and that our engineers kept you informed throughout the process. Your kind words about our service being 5-star are greatly appreciated, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Amazing Service!!!
We've just had Leo pop in to fit a new part to our tumble dryer. He's been great at calling before he arrives, very polite, friendly, efficient, and very happy to explain what he was doing, and what was needed.
The company is very good at getting back to me and keeping me updated.
Used them for years and wouldn't use anyone else!!
17/03/2025 - update - when a different issue was identified after the part was fitted to our tumble dryer, Leo checked up on what was happening by calling me, and even offered to fit us into his full schedule the day before his days off. When he popped back again he carefully analysed the latest issue, and he was able to resolve it. I found the customer service amazing, and was very pleasantly surprised that no further call out charges were made for resolving the problems.
We've felt properly looked after as customers of HB Domestics!!! Thank you again!!
February 28, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Mr O, thank you for your fantastic review! We’re thrilled to hear that Leo provided excellent service while fitting your tumble dryer part. It's great to know that he was polite, friendly, and took the time to explain everything clearly. We pride ourselves on keeping our customers updated and providing efficient service. Your loyalty over the years means a lot to us, and we look forward to continuing to serve you for many more! Thank you for choosing Herne Bay Domestics!
Excellent service and delivery
Excellent service and delivery. It is great to support a local business.
February 5, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for your wonderful review! We’re thrilled to hear that you experienced excellent service and timely delivery. We really appreicate your support and commitment to suporting local businesses like ours. Your positive feedback motivates our HBD team to continue providing the best experience possible. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Reply from Herne Bay Domestics
Hi Josie, thank you for very much for your positive feedback! We're extremely glad to hear that you found our service very good and helpful. Customer satisfaction is extremely important to us, and we appreciate your support. Thank you for choosing Herne Bay Domestics!
Excellent service and local and reliable
Takes a few minutes to order on line company rings you about your order and also informs you the day before the time of delivery. very polite and helpful staff I have been to the local shop and ordered before and found so helpful I would definitely use this company again
February 5, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Karen, thank you for taking the time to leave this wonderful review! We appreciate your feedback on our online ordering process and are glad to hear that our HBD staff was polite and helpful during your experience. It's great to know that you found the delivery notification helpful as well. We strive to provide excellent service both online and in our local Herne Bay shop, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
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