Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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Review summary
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Reviews shaping this summary
We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
Company replied
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Local and Reliable
The team in store were knowledgeable and helpful when selecting our appliances. Aaron and Little Dave were brilliant when they came to install them, going above and beyond. Many thanks
February 1, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Claire, thank you for your wonderful review! We’re extremely glad to hear that the HBD team was knowledgeable and helpful in assisting you with your appliance purchase. It’s fantastic to know that Aaron and Dave provided exceptional installation service and went above and beyond to meet your needs - your feedback will be passed on. We appreciate you taking the time to share your experience. Thank you for choosing Herne Bay Domestics!
What an amazing company
What an amazing company! When my dishwasher wouldn't fit into my new kitchen, they swapped it for a slimline the same day! Nothing was too much for them, and they were incredibly polite and supportive. Even the man who delivered the second machine was lovely! I would definitely use them again.
January 28, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Rochelle, thank you for your wonderful feedback! We're thrilled to hear that our HBD team assisted you promptly by swapping your dishwasher for a slimline model the same day. It’s great to know that you found the HBD team polite and supportive, and we appreciate your kind words about the delivery experience. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Replacement dishwasher
I needed an urgent dishwasher replacement and Nick was so helpful. He quoted a reasonable price and arranged the fitting just 2 days later. This went very smoothly and I am delighted with the excellent service that I received.
January 24, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Karen, thank you for your kind words and for taking the time to leave this fantastic review! We’re extremely glad to hear that Nick was able to assist you with your urgent dishwasher replacement and that the fitting was arranged so quickly - we will make sure Nick receives your positive feedback. Providing excellent service is a priority of ours, and we’re delighted that you are satisfied with your experience. Thank you for choosing Herne Bay Domestics!
Simple to order new fridge
Simple to order, came on time,driver very polite , and when phoning very polite on phone. Will definitely use again.
January 21, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Alan, thank you for your wonderful review! We're so pleased to hear that your ordering experience was simple and that your delivery arrived on time. It's great to know that our HBD team made a positive impression with their politeness. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Had trouble with with a cooker brought…
Had trouble with with a cooker brought form them, with enginners report was written off, had a lot of help with staff who went out of there way to help me, got another cooker, differnt make and it perfect.
Thank you for all your help
December 20, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mrs Baker, thank you for taking the time to leave this lovely review. We’re thrilled to hear that our staff assisted you with your cooker issue and that you received a new one that you’re happy with! It’s great to know that our HBD team went out of their way to help you through this process. Customer satisfaction is important to us, and we appreciate your kind words. Thank you for choosing Herne Bay Domestics!
Highly recommended company
Highly recommended Great prices, excellent service, and speedy delivery
January 15, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Eddie, thank you for your highly recommended review! We're very glad to hear that you found our prices great and our service excellent. We appreciate your support and look forward to serving you again in the future, if you need us! Thank you for choosing Herne Bay Domestics!
Highly Recommended
We have used Herne Bay Domestics several times since we moved to the area. This time the guys did a great job installing a built in fridge.
We have always found this company to be reliable and to offer a great service.
January 8, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi John, thank you for your wonderful review! We’re extremely glad to hear that you have relied on Herne Bay Domestics several times and that our team did a great job installing your built-in fridge. Customer satisfaction is our priority, and we appreciate your continued trust in our services. We look forward to assisting you in the future, if you need us! Thank you for choosing Herne Bay Domestics!
Great service
Great service. Kept well informed. Pleasant and friendly staff.
Thanks
January 3, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Mr Pout, thank you for your kind review! We are so glad to hear that you experienced great service from us at HBD and felt well informed throughout. We appreciate your support and look forward to serving you again, if you need us! Thank you for choosing Herne Bay Domestics!
Excellent local firm. Fantastic service from start to finish…
Think i have use this type firm around three times now. Today (Jan'25), They fitted a new washing machine for my parents and removed the old one. Kind staff. Excellent service from start to finish. Would highly recommend plus competitive prices.
January 4, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Mandy, thank you for taking the time to share your experience with us! We’re thrilled to hear that the HBD team provided a kind and excellent service while fitting your parents new washing machine and removing the old machine. Your recommendation and acknowledgment of our competitive prices mean a lot to us. We appreciate your continued trust in our services, and we look forward to assisting you again in the future! Thank you for choosing Herne Bay Domestics!
Fridge/Freezer.
I needed a new Fridge/Freezer.
I firstly went on their website, to compare models and prices.
Having earmarked a couple of models, I went into the shop to make my final decision.
The member of staff was helpful without being "in my face"
Having made my purchase, a delivery time and date that best suited me.
The delivery staff were polite, and ensured that the item was correctly installed, as well as explaining a few do's and don'ts.
Herne Bay Domestics are everything that a retailer should be, and I wouldn't hesitate to recommend them.
January 2, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Roy, thank you for taking the time to leave this fantastic review! It's great to hear that you found our website helpful for comparing models and prices, and that our HBD staff provided you with the right balance of assistance. It's great to know that your delivery experience met your expectations, with polite staff who ensured professional installation and offered valuable tips. We appreciate your recommendation and are delighted to have been part of your appliance shopping experience at Herne Bay Domestics!
I rarely leave reviews
I rarely leave reviews, but had such a great experience with this company, felt I needed to shout about it!
From ordering via their clear and easy website, through to the delivery and installation, the whole process was seamless and straight forward, a rarity for some companies nowadays. They were comparable price wise with curry’s and AO and I wouldn’t hesitate to use them again. Well done Herne Bay Domestics!
December 23, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mark, thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you found our website clear and easy to use, and that the entire process from ordering to installation was seamless. We aim to provide competitive pricing and a personal service, and your feedback reaffirms our commitment. We appreciate your kind words and look forward to serving you again in the future. Thank you for chossing Herne Bay Domestics!
Replacement fridge
Needed a replacement fridge ASAP was able to call in the Herne bay shop order and pay then drive down to the minster warehouse and collect,all done in less than an hour. Great service.
December 23, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Robert, thank you for your fantastic feedbak! We're so glad to hear that the HBD team supported with the purchase of your replacement fridge, and that the collection from our Minster warehouse was quick & seamless. We aim to provide great service and make your experience as smooth as possible. We appreciate your feedback and look forward to assisting you again in the future! Thank you for choosing Herne Bay Domestics!
I have never used this company before wonderful Sevice
I have never used this company before, but I'm so glad i did. I recieved excellent service, my order was processed quickly and efficiently the new tumble dryer arrived on time, I will be using Herne Bay domestics again 😀
December 14, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Jackie, thank you for your wonderful review! We're thrilled to hear that you received excellent service from HBD and that your order was processed quickly & efficiently. We truly appreciate your feedback and are delighted that you plan to use Herne Bay Domestics again. Thank you for you support!
Excellant service when purchasing in…
Excellant service when purchasing in the shop. Replicated service whilst fitting by Dave and Dale.
December 18, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Maria, thank you for your kind feedback! We're very glad to hear that you experienced excellent service both during your purchase and the fitting with our installation engineers, Dave & Dale. It's wonderful to know that their efforts made a positive impact on your experience, and we will make sure your feedback is passed on! We appreciate your support and look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Great perdsonal service
Easy to order online.
Competitive Price.
Personal service and excellent quick installation
December 13, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello and thank you for your kind review! We’re extremely glad to hear that you found our online ordering easy and our prices competitive. It’s great to know that our personal service and quick installation met your expectations. Customer satisfaction is our top priority, and we appreciate hearing this feedback. We look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Excellent customer service from start…
Excellent customer service from start to finish. Ordered what I wanted at the best price on the market, booked in quickly and a brilliant kitchen fitter. The result is beautiful and makes the whole kitchen look new! I love it 😀
December 13, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Sam, thank you for taking the time to leave this wonderful review! We're thrilled to hear that you experienced excellent customer service from start to finish and found the best price on the market. It's great to know that the overall installation and our experienced kitchen fitter contributed to a beautiful result that revitalized your kitchen. We appreciate your support and are delighted that you love it! Thank you for choosing Herne Bay Domestics!
Excellent service
Excellent service, our old tumble dryer blew up on the Saturday evening so ordered a new one online with Hernebay Domestics. It was delivered on the Monday morning. The gentleman phoned me first thing to confirm he would be delivering and it was delivered a shirt while later was very impressed! The guy was very polite, helpful and a genuinely nice guy. Will definitely use them again!
December 9, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Mr Field, thank you for taking the time to leave your excellent review! We’re so glad to hear that you received your new tumble dryer so promptly after your old one packed up. It's great to know that our HBD delivery team made a positive impression with their polite & helpful service. We strive to provide exceptional customer experiences, and we appreciate your kind words. We look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
Purchased small appliance delivered by…
Purchased small appliance delivered by them directly.
Same excellent service as we have received with large white appliances
December 5, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello and thank you for your kind review! We're thrilled to hear that you had the same excellent service with the delivery of your small appliance. Customer satisfaction is extremely important to us, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
Shop locally!!
Just Brought an integrated dishwasher and larder fridge!! I found all the staff to be so kind and helpful and the delivery drivers that installed the appliances were very professional!!
I would highly recommend shopping locally for such great quick service!!
November 27, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello and thank you for your lovely review! We're so pleased to hear that you found our HBD staff kind & helpful during your purchase of the integrated dishwasher & larder fridge. It's great to know that our delivery drivers made a professional impression while installing your appliances. We truly appreciate your recommendation to shop locally and are delighted to provide such quick service. Your satisfaction is our priority, and we look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
Great on price and service
Searched online for a tumble dryer and found this shop met the cheapest price and had free delivery. Excellent service. Got a phone call to confirm order and then a text tor delivery time. The tumble dryer was delivered on time and the guys were very helpful. Will definitely use them again .
December 3, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello John, thank you for taking the time to leave this fantastic review! We're thrilled to hear that you found our prices competitive and appreciated our free delivery service. It's great to know that our HBD team provided excellent service by confirming your order and ensuring timely delivery. We strive to make the customer experience as seamless as possible, and your feedback reassures us that we're on the right track! We look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
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