Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
Company replied
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
Company replied
Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase of Fridgemaster Freezer
This is the second item I have bought from Herne Bay Domestics. On both occasions ordering on line was simple and prices as good if not better than Currys,Argos and AO. Delivery is also free, compared with up to £30 for the others and turns up when they say it will. In short a pleasurable experience all round. I shall continue to use HBD for my future purchases.
November 28, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello John, thank you for your wonderful review! We're thrilled to hear that your online ordering experience was straightforward and that our prices are competitive with Currys, Argos, and AO - thank you for choosing to shop local. We are delighted to have provided you with a pleasurable experience! It's great to know that our free delivery service met your expectations. We appreciate your loyalty and look forward to assisting you with your future purchases at Herne Bay Domestics!
Caring Local company
The Company, took a lot of time and trouble, trying to source a new part for my Rangemaster Fridge Freezer.
The part was was shown as available on Rangemasters spares website, but this was shown in error and not available, which Rangemaster have now removed it from thier site.
November 14, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Dave, thank you for taking the time to leave this kind review! We appreciate your understanding regarding the availability of the part for your Rangemaster Fridge Freezer. We apologize for any confusion caused by the error on the spares website, and we’re glad to hear that you found HBD dedicated to trying to source the part. Your patience is greatly valued. If you need further assistance, please don’t hesitate to reach out. Thank you for choosing Herne Bay Domestics!
Dishwasher door repair
Leo repaired the door closure on my Bloomberg dishwasher. He then realised that the machine was not fitted well .. space not quite big enough! He did all he could to try to rectify the issue and gave me advice on what needed doing.He was very pleasant and extremely helpful.
November 7, 2024
Unprompted review
Reply from Herne Bay Domestics
Thank you for for taking the time to leave this wonderful feedback! We're thrilled to hear that Leo was able to repair the door closure on your Blomberg dishwasher and provided helpful advice. We appreciate your recognition of his efforts and are glad you had a positive experience with our service. We will make sure Leo receives your feedback. Please don't hesitate to reach out if you need further assistance. Thank you for choosing Herne Bay Domestics!
Reply from Herne Bay Domestics
Hi Fiona, thank you for your fantastic review! We are so glad to hear that you experienced exceptional service from start to finish. The HBD team is dedicated to providing the best possible experience, and your feedback motivates us to keep up the great work. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Thank you so much for your wonderful…
Thank you so much for your wonderful service and getting my machine up and running again. The gentleman that came out was extremely nice very professional and very kind. I would have no hesitation to recommend you to people, I’ve also told my friends about your wonderful customer service.
Thanks again one very happy customer
Yours gratefully Dawn x
October 31, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Dawn, thank you for your wonderful feedback! We are thrilled to hear that we were able to get your machine up and running again. It's great to know that you found our engineer to be professional and kind. Your recommendation means a lot to us, and we appreciate you sharing your positive experience with your friends. We strive to provide outstanding customer service, and we are delighted to have made you one very happy customer. Thank you for choosing Herne Bay Domestics!
Professional friendly and reliable
Fantastic friendly, professional service as always. Good competitive range of appliances to replace broken one. Delivery very fast and great care taken by the installers.
October 31, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Alison, thank you for your kind review! We're so glad to hear that you experienced friendly & professional service from the HBD team, along with a competitive range of appliances. It's great to know that our delivery & installation service met your expectations. Thank you for your support and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Just to say how pleased and impressed I…
Just to say how pleased and impressed I was this morning with the repair service provided by you. The gentleman who attended was outstanding in every respect. I was also surprised at how reasonable the final cost of repair was. I would definitely recommend your company in future.
October 24, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mike, thank you for your wonderful feedback and for taking the time to leave this review! We're so glad to hear that you were pleased & impressed with our repair service. It's fantastic to know that our engineer made a positive impact and that you found the cost of the repair reasonable. Your recommendation means a lot to us, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Broken oven fixed promptly
Having used Herne Bay Domestics in the past, we had no hesitation in contacting them again when our oven failed on Monday. Using their website to book an engineer to visit was simple enough and we booked a slot for Wednesday. We were notified Tuesday of the time frame which was between 8 and 10 am. The engineer called about 7.50 on Wednesday morning to confirm he would be with us in 5 to 10 mins. He arrived on time and efficiently diagnosed the problem (heating element broken). He went to his van and found the spare part which he fitted efficiently, despite the fact that he had little room to work in. This same engineer fixed our dishwasher a year or so ago and in addition to recommending the company, we can also recommend Leo who is very helpful, knowledgeable and friendly. Thank you Leo.
October 23, 2024
Unprompted review
Reply from Herne Bay Domestics
Good morning and thank you for your wonderful review! We’re delighted to hear that your experience with Herne Bay Domestics was positive once again. It’s great to know that Leo efficiently diagnosed and resolved the issue with your oven, and we appreciate your recognition of his helpfulness, knowledge, and friendly demeanor - we will make sure Leo receives this kind feedback. Your continued trust in our services means a lot to us, so thank you. We look forward to assisting you again with any future appliance needs if you need us. Thank you for choosing Herne Bay Domestics!
Amazing service
Amazing service. The filter on my washing machine had got completely jammed, phoned up had amazing customer service was booked in straight away. Had Leo come out and he fixed the issue within no time. Would highly recommend this company.
October 19, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Chloe, thank you for taking the time to leave this great review! We're very glad to hear that you received a prompt & professional service from HBD. It’s great to know that Leo was able to fix the jammed filter on your washing machine quickly, and we will make sure Leo receives this kind feedback. Your recommendation means a lot to us, and we strive to provide the best service possible. We look forward to assisting you again in the future if you need us. Thank you for choosing Herne Bay Domestics!
This Company Are Amazing
This company are amazing. We have used them before for a washing machine and fridge freezer. Today was a dishwasher. From ordering right through to delivery and fitting has been easy and done so well. The company were very accommodating at changing the time for me last minute and the delivery guys were so friendly and made sure everything was OK before leaving. Taking away the very old dishwasher for us was a huge help. I highly recommend this company and so grateful we have them as a local business. Won't ever go anywhere else.
October 18, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Michelle, thank you very much for your amazing review! We’re delighted to hear that your experience with us, from ordering to delivery and fitting, was so smooth and accommodating. Our team takes pride in being friendly and helpful, and we’re glad our delivery team made sure everything was perfect before leaving. We appreciate your continuous support as a local business and are grateful for your recommendation. We look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Great and helpful service
We wanted a cordless vacuum cleaner, the salesman showed us a section, telling the pros and cons of each, very, very helpful. Gave us time to think about it, no pressure whatsoever. The staff were more than helpful, great service and happy with our vacuum cleaner.
October 17, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for your kind review! We're extremely glad to hear that our team provided you with helpful information on the cordless vacuum cleaner options and that you felt no pressure while making your decision. Our team always strives to offer great service, and it's wonderful to know you're happy with your purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vacuum cleaner!
From my initial enquiry
From my initial enquiry, to ordering my washing machine and the installation itself the service was outstanding and impeccable. Nothing is too much trouble. I would recommend this store above any of the major retailers, it is a far superior service and at very reasonable prices.
Thank you guys, I will use you again.
October 2, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mark, thank you so much for your wonderful review! We are thrilled to hear that from your initial enquiry to the installation of your washing machine, our service exceeded your expectations. We truly appreciate your recommendation over major retailers and as an independant family-run business, this feedback really does mean a lot to us. Thank you once again for your recommendation, and we look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Leo from Herne Bay domestic was great
Leo from Herne Bay domestic was great, he was on time, called before arrival, gave quotes for repair or replacement and gave me options on the integrated appliances available. Very efficient, didn't leave any mess and was very friendly. He also helped with advice on the types of machines and the energy efficiency ratings too. I would certainly give a 5 star rating!
September 30, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Karen, thank you for your wonderful review! We're thrilled to hear that Leo provided excellent service by being punctual, offering clear quotes for repair or replacement, and giving you valuable advice on energy-efficient appliances - your feedback will be passed on. We appreciate your 5-star rating and look forward to assisting you again in the future, if you ever need us. Thank you for choosing Herne Bay Domestics!
Excellent customer service
Excellent customer service, prompt delivery and very competitive price. My tumble dryer was cheaper than the same model anywhere else locally and delivery included in the price. Great value.
September 25, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Diane, thank you for making the time to leave us this lovely review! We are so glad to hear that you experienced excellent customer service with our HBD staff and found our prices to be very competitive. We strive to provide great value and are glad you found the tumble dryer cheaper than anywhere else locally. We appreciate your feedback and we look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Replaced like for like 10 year old…
Replaced like for like 10 year old Samsung American fridge (water ice plumbed, C rated)
Much improved
Bigger
Less plastic, more glass
LED lights
Whole family love it!!
My teenage son plumbed in the filter…. He’s very proud of himself :)
Good communication and delivery removal service
September 20, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Wendy, thank you for your wonderful review! We’re thrilled to hear that you and your family love the new Samsung American Fridge Freezer. It’s great to know that the improvements, like more glass and LED lights, have made a positive impact. We're also very impressed with your son's plumbing skills! We appreciate your feedback on our communication and delivery service. Thank you for choosing Herne Bay Domestics!
Excellent service from you again
Excellent service from you again. Very pleased with our Bloomberg fridge freezer. The old one removed and the new one fitted in about 30 minutes. Thank you.
August 19, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Ann, thank you for your wonderful feedback! We're thrilled to hear that you are pleased with your new Blomberg fridge freezer and that the installation process was efficient, taking only about 30 minutes. Our team strives to provide excellent service, and it’s rewarding to know we met your expectations. If you need any further assistance or have questions in the future, please don't hesitate to reach out. Enjoy your new appliance!
Five star service and more
Fantastic, speedy and efficient service - we so recommend this company and will certainly use them again without hesitation.
Repair of tumble drier was done speedily and communication throughout was five star.
September 23, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Pauline, thank you for taking the time to leave this fantastic review! We're so glad to hear that you found our service speedy and efficient. It's also wonderful to know that the repair of your tumble dryer was completed promptly and that our communication met your expectations. We appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing Herne Bay Domestics!
Great responsive service
Great responsive service. Very helpful engineer! Highly recommend!
September 18, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello, thank you for your great review! t's wonderful to know that our engineer was helpful and made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Thank you for choosing Herne Bay Domestics!
Fantastic service. 5 stars all the way.
We rang up about a tumble dryer, we were given the address of the warehouse to pick it up and told that someone would be there until 12pm and we were late but the lovely guy waited for us and even unpacked it so we could see that it was undamaged. He then repacked it and put it in our car for us. Fantastic service and the cheapest price too.
September 14, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Fiona, thank you for your wonderful feedback and for taking the time to share your positive experience with our collection service. It's great to hear that our HBD team member went above and beyond to unpack and inspect the tumble dryer before safely repacking the appliance for the journey in your car. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Fab service
Fab service, my washing machine packed up Wednesday, I popped down to the store on Thursday afternoon purchased one and they delivered me one on Friday. Delivery driver called five mins before to give me heads up , I’m a very happy customer.
September 13, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Emma, thank you for your fantastic review! We are so glad to hear that you had a positive experience with us, from purchasing your washing machine to your home delivery. It's wonderful to know that our delivery driver kept you informed with a call just before arriving. We're delighted to have you as a very happy customer. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.