Ordered the touch sensitive arc reactor light. The touch sensor doesn't work. Have messaged and emailed several times and nobody has gotten back to me. Absolutely terrible customer service, especially... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor communication, didn’t respond to telephone calls or emails. Delivery took 3 weeks instead of the 2-4 days promised. Poorly packaged, only can it a plastic bag which lead to box being squashed in... See more
I ordered a costume for halloween, placed order on 16/10 was told it would be delivered between 27/10 - 29/10 which is why I placed the order! As I needed it by 30/10. However the item did not arrive... See more
Awful experience. My son saved up for a spider-man mask with moving eyes but it doesn't work. We tried to return but had one email back after several weeks of trying refusing to refund us. Have tried... See more
Company details
Written by the company
HeroHaven- Your one-stop shop for epic collectibles makes it easy for fans and collectors to find the coolest superhero gear. Whether you're after the Iron Man MK5 Helmet with voice control or a Spiderman Mask with blinking eyes, we've got something for everyone. Our goal is to bring the best collectibles right to your door, with secure payments and worldwide shipping. Discover your next favourite collectible with us!
Contact info
28 Wetland way, PE71FQ, Peterborough, United Kingdom
- herohaven@herohaven.co.uk
- herohaven.co.uk
1.8
Poor
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item arrived with missing pieces
Item arrived with missing pieces, not as advertised. Been trying to contact customer services and have had no response.
November 21, 2024
Reply from HeroHaven
Hi Melissa,
We are sorry to hear that your order has arrived damaged. Please send us a message via our websites live chat and we will send you a replacement as soon as possible.
Warm regards,
The Hero Haven team
trustworthy company, excellent customer service and came exactly as shown
Seen so many companies offering the MK5 Mask but I went off of the good reviews left at hero haven! And I’ll stand by it the helmet is exactly as described and the packaging and everything came perfect- gonna have a happy son on Xmas day! They even sent me a tutorial as I was a bit stuck haha, Thanks again 🙏 ps- my turn next 😂
November 11, 2024
Unprompted review
Great cosplay items at a reasonable…
Great cosplay items at a reasonable prices and good quality. My son was very happy with his blinking Spider-Man mask, web slingers, wolverine claws and the whole Deadpool costume including swords. Will definitely this website again.
October 31, 2024
Unprompted review
To be honest was to tight would advice…
To be honest was to tight would advice getting be OK for a small kid
October 17, 2024
Unprompted review
WARNING
Placed an order A MONTH ago, still no sign of it. Customer service keeps insisting it's on it's way, but no updates are available.
DO NOT BUY
October 30, 2024
Unprompted review
I ordered an Iron Man helmet a while…
I ordered an Iron Man helmet a while back. Looked so cool, but the functions stopped working so I called & emailed them and they told me to send it back for a replacement. I sent it back and I never received the replacement. They ignored all of my calls & emails, so I had to get a refund by PayPal. Horrible service. Stay away
April 10, 2024
Unprompted review
Sent a return after being advice to…
Sent a return after being advice to send it back as they couldn’t cancel my order. They are ignoring my messages, emails , never confirmed receiving the package and refund wasn’t sent. Scammers!
September 30, 2024
Thieves
Terrible company to deal with. The item ordered took 2 weeks longer than the 3-5 working days stated on the site.
I was told to send back for a refund as another was ordered in its place from a different site which did arrive in time.
The item has been returned and signed for by the company and now all emails are being ignored and no money has been returned.
There are plenty of good sites to order these helmets from. If you value your time and money don't use this lot.
Absolute con and very unprofessional
October 2, 2024
Unprompted review
I have ordered on 5th sept 2024 ,till…
I have ordered on 5th sept 2024 ,till date have not received any response and every time I email I am not getting response for order.
Tried on Shopify company portal but no response. There is no tracking of order so beware of purchasing anything from here.
Still my order is not arrived.
September 5, 2024
Order arrived faster than expected and…
Order arrived faster than expected and very happy with the mask I bought.
September 17, 2024
Unprompted review
Received item asGreat quality described
Received item as described. Good quality, better than expected.
Shipping not super fast, but did arrive in time as a gift for my Son's birthday.
August 14, 2024
Unprompted review
Reply from HeroHaven
Hi Mrs Mandy,
Thank you for your thoughtful review! We're delighted to hear that you were pleased with the quality of the item, and that it exceeded your expectations.
Best regards,
Hero Haven
Good value for money
Happy with the product and customer service. I just wish shipping was a bit faster.
June 11, 2024
Unprompted review
Reply from HeroHaven
Hi Chris,
Thank you for your kind review! We're glad to hear that you're happy with the product and customer service. We apologize for the shipping delay and understand how that can be frustrating. We're constantly working to improve our shipping times and appreciate your feedback. We hope to serve you again soon!
Best regards,
Hero Haven
AVOID!
AVOID!! Bought something off these, says 5-7 working days for delivery. Been waiting over 2 weeks and nothing. Nothing been sent and no reply to emails and messages. Clearly a scam company. Will be trying to get a refund asap
July 29, 2024
Unprompted review
Reply from HeroHaven
Hi Mark,
We're truly sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide. We apologize for the delay and the lack of communication on our end.
We would like to resolve this for you as quickly as possible. Please contact our customer service team directly at herohaven@herohaven.co.uk or through our website's live chat so we can assist you with your order or provide a refund. We appreciate your feedback and the opportunity to make things right.
Best regards,
Hero Haven
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.