Hertz Dream Collection Reviews 

214
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I hired a Lamborghini for my 40th. It was towed on a trailer over 100 miles in autumn for delivery so it was very dirty. The final insult was that the interior was filthy and had never been cleaned. I... See more

Rated 3 out of 5 stars

Upon calling to confirm our rental the day prior to pick up we were informed that the car we booked was not available and we given an upgrade. This wouldn’t be bad but we chose our original car based... See more

Company replied

Rated 5 out of 5 stars

Location : -Short drive from All Heathrow Terminal -Shuttle Service available that runs periodically Car: -Black Range Rover 5L LWB -Beautiful and clean interiors -Outside was... See more

Rated 1 out of 5 stars

Everyone warned me about pickpocketers but no one said they have evolved into - exactly what Hertz Rental Heathrow London Airport is now. If you’d like the worst customer service, this is the place to... See more

Company replied

Company details

  1. Car Rental Agency

Information provided by various external sources

Get the lowest prices from Hertz premium selection of luxury and prestige car hire and rentals. Visit now to get luxury car hire services at affordable pricing. Book online.


Contact info

2.9

Average

TrustScore 3 out of 5

214 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.9

All reviews

(214)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Excellent Service. Very helpful staff. Minor hiccup at the time of picking my car as I was late then scheduled time. The conferenced team had gone for the day. It took the staff a little while but otherwise it was impeccable. Didn’t need any other service during the hire and returned the car with no extra paper work required. It was as easy as 1,2,3. Highly recommended.

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

Good experience

Dealing with the team before the rental and then picking up the car and drop off was all smooth and easy.
Thanks to mister sheikh

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

I had a great experience from start to…

I had a great experience from start to finish when dealing the Hertz Dream Collection team

In particular Sumit Patel really helped me in choosing the right vehicle for the occasion and went above and beyond to ensure I had the best experience in the car

I would highly recommend hiring your vehicle with this brilliant team!

Thank you Sumit

October 29, 2021
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience, never try them again. terrible service from a guy Ian, rude.

September 29, 2021
Unprompted review
Hertz Dream Collection logo

Reply from Hertz Dream Collection

Thank you for your feedback. We are sorry to hear you were not happy with the service. Can you please contact us with your rental details so we can understand the issue.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Very helpful service

The staff were very friendly and professional and the pick-up/drop off very easy. I did have a couple of issues with the car which could have been resolved with a more complete handover and/or if the Drivers' manual had been provided, but they worked hard to resolve those. I would definitely use them again.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

I have just given back my Porsche 911…

I have just given back my Porsche 911 922 Carrera. I just want to say a big thank you to the team and the customer service team. They were really helpful with a proactive approach to give you the best experience possible with well maintained car. I’ve really enjoyed my experience and will definitely hire from them again.

Many Thanks

Mohammed Israr

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

5* service will definitely use again !!

From start to finish the team have been brilliant, everyone loved the Maserati levante at my brothers wedding.

Dropped car off on Sunday Monday the security deposit has been refunded brilliant company to hire from will definitely be hiring my next sports luxury car from these guys!

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Superb experience all round

I've hired many times from Hertz at Gatwick and experienced great service consistantly. When I realised they had a 'Dream Collection', I thought I'd give it a try. The Range Rover Sport I was given exceeded my expectations by some degree. As an added bonus, the guy who delivered the vehicle was one of the friendliest and most helpful guys I've met in a long time - quite refreshing during these strange times!
Without doubt, I'll be having that experience on a more regular basis!

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Hired a porsche 911 Carrera S and loved it

Hired a porsche 911 Carrera S at short notice and service was great! Car was great and service matched my needs i.e. drop off in Marble Arch rather than having another day rental.

Swift and easy process and will certainly hire again

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

Superb Team

Ian and his time are just superb ! All of them go over and beyond to make sure the customer is happy.

Myself and my brother hired a car each, Ian made sure the cars were made available as promised even after one car didn’t arrive in the depot on time. He allocated a driver to collect a car from
Up north to deliver his promise the next day which I really appreciated.

Sumit and Kris were also very helpful indeed. When picking the cars up a Heathrow Kris was very organised had all the paperwork ready.

These guys are honest, relatable and very efficient !

Would be there service again

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Mercedes Convertible

Hired a stunning Mercedes Convertible for our long wedding weekend. All went well .. staff and management were very professional and understanding. Was a bit worried about the full deposit taken, but it is understandable and was fully returned with no fuss. Thank you for a great experience

June 27, 2021
Unprompted review

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