I hired a Lamborghini for my 40th. It was towed on a trailer over 100 miles in autumn for delivery so it was very dirty. The final insult was that the interior was filthy and had never been cleaned. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Upon calling to confirm our rental the day prior to pick up we were informed that the car we booked was not available and we given an upgrade. This wouldn’t be bad but we chose our original car based... See more
Company replied
Location : -Short drive from All Heathrow Terminal -Shuttle Service available that runs periodically Car: -Black Range Rover 5L LWB -Beautiful and clean interiors -Outside was... See more
Everyone warned me about pickpocketers but no one said they have evolved into - exactly what Hertz Rental Heathrow London Airport is now. If you’d like the worst customer service, this is the place to... See more
Company replied
Company details
Information provided by various external sources
Get the lowest prices from Hertz premium selection of luxury and prestige car hire and rentals. Visit now to get luxury car hire services at affordable pricing. Book online.
Contact info
Poplar Place, W2 4AS, London, United Kingdom
- +44 (0) 20 7727 6969
- sales@hertzdreamcollection.co.uk
- hertzdreamcollection.co.uk
2.9
Average
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the Bentley Continental V8,for a…
I had the Bentley Continental V8,for a long weekend the car was in excellent condition, and the hand over was quick and smooth.
I will be using and would definitely recommend Hertz Dream Collection.
September 30, 2020
Unprompted review
Great hire and team were so helpful
Great service and the team there were really helpful
September 28, 2020
Unprompted review
Great and responsive staff.
September 28, 2020
Unprompted review
Service was good
Service was good, no delay in receiving the car. Car was fantastic and we enjoyed it for the duration of hire
September 23, 2020
Unprompted review
I recommend this place
I recommend this place if you are looking to hire a high end sports car. I took out a Porsche 718 Boxster with a great spec for a reasonable price. Spotless central location and friendly staff. I've checked other places and prices here are competitive.
September 8, 2020
Unprompted review
Excellent service from the staff!!
September 1, 2020
Unprompted review
Excellent experience
Excellent experience! Hired a Range Rover for the month, Great customer service & great price. I was offered free delivery and collect which was great. The vehicle was clean with disinfectant due to Covid-19 which was reassuring.
August 30, 2020
Unprompted review
Superior Service
Everything was handled with superior service and professionalism. I would recommend to all of my colleagues and do repeat business with them anytime!
August 29, 2020
Unprompted review
Excellent service
August 27, 2020
Unprompted review
Not bad at all thanks guys
August 17, 2020
Unprompted review
Great Service!
The staff are very friendly and helpful. By far the best service I had at a car rental place. I was welcomed in a friendly manner and was treated very well whilst at the branch. I will definitely use this branch again and recommend to others!
August 10, 2020
Unprompted review
I am so so impressed with Ian from…
I am so so impressed with Ian from start to end of rental.
Professional, friendly , and made my booking very smooth.
Alex the driver was fantastic too. Very friendly and would certainly recommend and use again
The deposit was in my account the Following day
I give 10/10
July 30, 2020
Unprompted review
Reply from Hertz Dream Collection
Dear Jonathan Handford,
Thank you for your feedback. We will pass on your comments to the Branch so they can communicate your feedback to the team members mentioned.
We look forward to seeing you again.
Kind regards,
Sumit Patel
Best Service - Beautiful Cars - Worth the Price
Best Service - Beautiful Cars - Worth the Price -
Very helpful Staff members - Thank You -
July 28, 2020
Unprompted review
Reply from Hertz Dream Collection
Dear Mr Chowdhury,
Your feedback is much appreciated and we look forward to seeing you again.
Kind regards,
Hertz Dream Collection
The Manager Sumit was excellent
The Manager Sumit was excellent. I am renting another car in the coming weekend.
July 13, 2020
Unprompted review
Reply from Hertz Dream Collection
Dear Mr Sandeep Hooda,
We are glad to hear you had a great experience and we have passed on your comments to the branch.
Kind regards,
Hertz Dream Collection
Good fast service
July 10, 2020
Unprompted review
Reply from Hertz Dream Collection
Dear Sergei,
Thank you for the feedback and we pleased to hear that you had a good experience.
Kind regards,
Hertz Dream Collection
car was very good
car was very good, clean and everything that was expected but didn't reflect value for money and didn't get money back for returning a day early
July 6, 2020
Unprompted review
Reply from Hertz Dream Collection
Dear Andrew,
Thank you for the valuable feedback. Unfortunately any vehicles returned early are non refundable as we vehicles are blocked in the system for that pre-booked rental period and hence other customers are unable to book it.
We hope this has not deterred you from booking with us again in the future.
Kind regards,
Hertz Dream Collection
What a beautiful experience and weekend…
What a beautiful experience and weekend I had with the gorgeous Maserati Levante. The price was very reasonable and the whole process of hiring was slick and swift. I shall be hiring again soon.
June 23, 2020
Unprompted review
Reply from Hertz Dream Collection
Dear Mr John Clarke,
We are happy that your experience of renting a vehicle with us contributed positively to our weekend.
We hope to see you soon.
Kind regards,
Hertz Dream Collection
Amazing cars for a reasonable price
Amazing cars for a reasonable price, staff friendly and helpful, everything explained as was my first booking in Hertz dream collection. Will be back soon!!
June 22, 2020
Unprompted review
Reply from Hertz Dream Collection
Dear Durmam,
We are really pleased that you had a pleasant first experience with Hertz Dream Collection.
Thank you for choosing Hertz and we very much look forward to seeing you again.
Kind regards,
Hertz Dream Collection
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.