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Rated 1 out of 5 stars

Ordered 3 weeks ago. Heard nothing about delivery or tracking. Emailed 3 times now and been ignored!! Ordered a special present for my daughter who moves off to Oz on 28th. So disappointed. It is jus... See more

Rated 4 out of 5 stars

The color of the middle rock looks white even if we hold it in the ligth. Should be light violet. The names are hard to read. Otherwise everything looks nice. Also the boxing.

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3.9

Great

TrustScore 4 out of 5

3K reviews

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Rated 1 out of 5 stars

Ignoring all my emails!

Ordered 3 weeks ago. Heard nothing about delivery or tracking. Emailed 3 times now and been ignored!! Ordered a special present for my daughter who moves off to Oz on 28th. So disappointed. It is just rude to be ignored and shocking customer service. Never again!!!!

December 18, 2024
Unprompted review
Rated 3 out of 5 stars

The braclet

The braclet is nice, but the size of the middle part where you write down stuff is really big, espacially for women.

February 5, 2023
Rated 1 out of 5 stars

don't buy

don't buy. very poor product quality. I bought a necklace with a name for my wife as a gift. not the same as in the picture. necklace is very small and of poor quality.

May 26, 2022
Unprompted review
Herzschmuck logo

Reply from Herzschmuck

Hello Robert :)

Thank you for your message.

We saw that you placed an order with us in February with a necklace. Can you please tell us what is or was wrong with your necklace? We have never received a mail from you that something was not good. Only this evaluation here after 3 months of your order.

Kind regards

The Customer Care Team
Herzschmuck.ch

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