HETAS Reviews 752

swift responses, very helpful, what more do you need?

Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me complete everything required even though I don't have a computer, you're a ⭐ Thank you so much Julia 🙂 you deserve a MEGA pay rise 🙂 Laurie was also a massive help so thank you also, you made signing up so much easier for me. Thank you

Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as possible
Thank you ladies... much appreciated

FANTASTIC CUSTOMER SERVICE.!!

Abbie was amazing in my recent experience with Hetas.

It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other people over a period of 2 weeks and wasn’t really getting anywhere. From the moment Abbie answered the phone she was amazing.! she tracked down exactly what form we needed and went out of her way to make sure we were sorted. Calling through to other departments and briefing different teams on what what’s happening ect calling me back and keeping me in the loop as to what we may / may not need to do. Just extremely helpful from start to finish and sorted things within a few hours for me. I called this morning having not made much progress and at the time of writing this review it’s basically done thanks to Abbie..!

Great experience with Elliott at HETAS Business Development.

Julia rocks! She's completely on the ball. Very helpful, quick and polite. Perfect customer service 10/10.
Thank you Julia :)

great service from Abbie at hetas, she was very helpful and professional and went out of her way to help resolve my issue. 10/10

Excellent service.
Elliott Holden provided excellent helpful advice during my application process. I
Am grateful and appreciative. Thank you.

Just taking a moment to share my appreciation for Julia in Business Development, and give recognition to the excellent service and support that she has provided me on numerous occasions..

Nothing is a problem for her and she really lightens the load of managing the administration of my Hetas accreditation.

Thanks Julia

Contacted hetas today to see if they received my certificate of compliance.They got back to me straight away could not fault can take 4 weeks and sent by royal mail

Very helpful during the registration process which was appreciated.

Delt with Elliot in Business Development team, he’s was efficient, helpful and guided me through the process.

I have been dealing with Julia and Abbie regarding an update of insurance details and adding a member of staff to our CPS registration, prior to our renewal later this month. They have both been extremely helpful and have made this a pleasurable experience. I would also add that I have been very impressed with the friendly and positive attitude of all the Hetas staff I have spoken to with regard to 'notifications' in recent months. Thank you

Great service from Billie in regarding to processing one of our engineers certification and registration with Hetas

Specifically, Molly has been an absolute God send. Without sounding too dramatic, so knowledgeable, helpful and makes the interactions I need help on to fulfil our contracts simple and straightforward.

Izzie was so very helpful, so expedient and professional.

Elliot made the registration process easy emailed info over swiftly thankyou

Superb help from Izzie to prompt our installer to register our documents post 4 months of installation- very pleased as it made the installer finally get things sorted

I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS.
The help and advice I received was above and beyond what I expected.
It transpired my burner was registered to a different organisation.
My contact at HETAS ‘Izzie’ helped me throughout. She south updates, asked if she could help in any way and ‘never gave up’
I did eventually sort my problem out but want to record how amazing, helpful, responsive and professional Izzie was. At 80 years of age this was a daunting thing for me to sort. Thank you Izzie

Just applied for my new Hetas registration, was a bit daunting at first but with the help of Julia and the team it made the whole process straight forward can’t thank them enough , thanks for all help

Stuart