Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (... See more
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Review summary
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Reviews shaping this summary
I reached out to the HexClad customer support regarding an issue with my 10 inch frying pan that I had purchased in February 2026. After using the frying pan I noticed that there was a spot that wa... See more
Company replied
Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly ef... See more
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I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased. I have lead customer serv... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jan resolved my warranty inquiry…
Jan resolved my warranty inquiry quickly and hassle free. Her communication was very friendly and helpful.
July 8, 2026
Unprompted review
Reply from HexClad
Hello Matt,
It’s wonderful to hear that your warranty inquiry was handled smoothly and that Jan was able to provide the quick, friendly support you needed. We truly appreciate you taking the time to share this feedback, as it means a lot to know that our team is making your experience with HexClad a positive one.
We’ll be sure to share your kind words with Jan and the team. Providing helpful, hassle-free support is something we always strive for, and we’re grateful for the opportunity to assist you.
If you ever need any further help, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
Bought the Hexclad combo 12pc back a…
Bought the Hexclad combo 12pc back a year ago. I love these pans. The 3 qt pot had a section that the clad was coming off. I went online and contacted support. Gave them the info they requested, and I got a email back the next day saying they are replacing the pot. Excellent support customer service. I've never had support work so well on any item. This was amazing.
July 6, 2026
Unprompted review
Reply from HexClad
Hello Ron, we’re so glad to hear that your HexClad experience has been such a positive one, not only with your cookware but also with the support you received when your 3 qt pot needed attention. We understand how important it is to feel taken care of when something unexpected happens, and we’re happy our team was able to make the replacement process smooth and hassle-free.
Thank you for taking the time to share your feedback and for recognizing the care our support team puts into every interaction. We’re grateful to have you as part of the HexClad family and truly appreciate you choosing HexClad for your kitchen.
If you ever need any assistance in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’ll always be here to help.
Kareen - HexClad Support
The support customer support team applied a common sense solution
The support customer support team was very helpful in resolving my concern. The issue was escalated and resolved to my satisfaction. I appreciate the common sense approach and customer focused solution.
July 7, 2026
Unprompted review
Reply from HexClad
Hello Steven,
We truly appreciate you taking the time to share your experience with us. Hearing that our support team was able to provide a helpful, thoughtful, and customer-focused resolution means a great deal to us. We’re glad your concern was escalated appropriately and handled in a way that left you feeling satisfied.
At HexClad, we believe every customer interaction is an opportunity to listen, understand, and find the right solution, so your kind words about our team’s approach are sincerely appreciated. Feedback like yours motivates us to continue delivering the level of care and support our customers deserve.
Thank you for choosing HexClad and for trusting us to be part of your kitchen journey. Should you need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I had an issue with my Hybrid Saucepan…
I had an issue with my Hybrid Saucepan that I purchased about a year ago, so I reached out to HexClad customer support. They responded to my emails incredibly quickly and replaced the pan without any hassle. I was genuinely impressed by how fast and smooth the entire process was. Great customer service and a company that stands behind its products. I would definitely recommend buying HexClad!
July 8, 2026
Unprompted review
Reply from HexClad
Hello Raj,
Thank you for sharing such a thoughtful message. Hearing that your replacement experience was quick, easy, and hassle-free means a great deal to us. We know how important it is to have confidence in the products you bring into your kitchen, and we’re grateful for the opportunity to make things right and continue earning your trust.
We truly appreciate your kind words about our support team and our commitment to standing behind our cookware. Your recommendation means so much, and we’re thankful you chose HexClad to be part of your cooking journey.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Thank you again for choosing HexClad and for being part of our community.
Kareen - HexClad Support
Brilliant
Brilliant. And when I had an issue with one pan it was resolved faster than any customer service I've ever experienced.
July 8, 2026
Unprompted review
Reply from HexClad
Hello Edward,
Your kind words truly mean a lot to us. Thank you for taking the time to share your experience and for recognizing the care our team puts into supporting our customers.
We’re so glad to hear that your concern with your pan was resolved quickly and smoothly. We know how important it is to feel heard and taken care of when something comes up, and we’re always committed to making those moments as easy and stress-free as possible.
Thank you again for your thoughtful feedback and for choosing HexClad. We’re grateful to have you as part of our community. Should you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I’m so thankful hex clad is replacing…
I’m so thankful hex clad is replacing our 12” pan! We love the set and so appreciate the replacement so we can continue using the cookware we love.
July 8, 2026
Unprompted review
Reply from HexClad
Hello Alaina,
It truly means a lot to hear that your HexClad cookware has become a valued part of your kitchen. We’re so glad we could help replace your 12” pan and make sure you can continue enjoying the set you love.
Thank you for taking the time to share your feedback and for trusting us with your cookware experience. Hearing that you love your HexClad set is exactly what inspires us to keep providing the quality and support our customers deserve.
If you ever need anything else or have any questions, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Thank you again for choosing HexClad and for being part of our community.
Kareen - HexClad Support
I never thought a pan could make such a…
I never thought a pan could make such a difference. Pick one up and you’ll see what I’m talking about. Can’t describe it you have to experience these pans for yourself.
July 8, 2026
Unprompted review
Reply from HexClad
Hello Jeffrey,
Thank you for sharing your experience with us, we truly appreciate your feedback and love hearing how much of a difference your HexClad pans have made for you.
It’s wonderful to know that the quality, performance, and experience of cooking with HexClad have stood out in such a memorable way. We believe the best way to understand the difference is to experience it yourself, and we’re grateful that you chose HexClad to be part of your kitchen moments.
If you ever need any assistance or have questions, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you again for choosing HexClad and for taking the time to share your thoughts with us.
Kareen - HexClad Support
Fabulous cookware and customer service!
I absolutely love this cookware and have bought quite a few pieces. They are absolutely worth the price and have really changed my cooking game. However, I am even more a lifetime fan after contact customer service about a problem I was having with build up on one of my pans. Each response was so professional, timely, and they worked with me towards a resolution. Fabulous!
July 8, 2026
Unprompted review
Reply from HexClad
Hello Sharon,
Your kind words truly mean the world to us. Hearing that your HexClad pieces have become such an important part of your cooking journey is exactly why we do what we do.
We’re especially grateful that you shared your experience with our Customer Support team. We know that even the best cookware can sometimes come with questions or concerns, and we’re so glad our team was able to provide the care, communication, and support you deserved. Your trust means a great deal to us, and we’re thrilled to have helped turn a frustrating moment into a positive experience.
Thank you for being such a valued part of the HexClad family and for choosing HexClad to be part of your kitchen for years to come. We truly appreciate your continued support and are honored to be part of your cooking adventures.
If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
HexClad cookware has truly impressed…
HexClad cookware has truly impressed me. I love my cookware! It makes cooking more gratifying and clean up a breeze. I will continue adding to my collection.
July 8, 2026
Unprompted review
Reply from HexClad
Hello Arlene,
Your kind words truly made our day. It’s wonderful to hear that your HexClad cookware has become a favorite part of your kitchen and that it’s helping make both cooking and cleanup more enjoyable.
We’re so grateful you took the time to share your experience with us. Knowing that our cookware brings more joy and ease to your everyday meals is exactly what inspires us to keep creating products our customers love. We’re excited to be part of your cooking journey as you continue growing your collection.
If you ever need any help, questions, or support along the way, please reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for letting us be a part of your kitchen.
Kareen - HexClad Support
Father's Day gift - soon to purchase my own!
I bought the HexClad skillet set with lids for my dad for Father's Day. We absolutely love them. They are an amazing product and worth every penny. I will be purchasing my own set in the future!
June 19, 2026
Unprompted review
Reply from HexClad
Hello Lauren,
We’re thrilled to hear that your dad’s Father’s Day gift turned into something the whole family loves. Knowing that our cookware has become a part of your kitchen moments and that you’re enjoying the quality and performance of your HexClad skillet set truly means a lot to us. We’re especially grateful that you found it worth the investment and are already considering a set of your own.
Thank you for choosing HexClad and for taking the time to share such thoughtful feedback. We’re honored to be part of your cooking experiences and look forward to welcoming you to the HexClad family with your own set in the future.
If you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I cannot tell you how incredible my…
I cannot tell you how incredible my experience with hexclad has been.
Customer service with "Honodi" was the best experience I've ever had with a company regarding a complaint.
They were nothing but supportive
While encouraging me all the way, assuring me that they would take care of the problem. And they certainly did.
Nothing but respect and positivity from Honodi.
I literally am in tears and thank them for taking care of me.
Hexclad certainly stands behind their product and fabulous customer care.
Thank you Honodi!!!
Sheri S.
July 7, 2026
Unprompted review
Reply from HexClad
Hello Sheri, knowing that your experience with our team, especially Honodi, left such a positive impression is incredibly special. We’re so grateful that Honodi was able to support you, reassure you, and help turn a frustrating situation into an experience that made you feel valued and cared for.
At HexClad, we believe our commitment doesn’t end when you purchase our cookware. We stand behind our products and are always here to make sure our customers feel heard, supported, and appreciated. Your kind feedback is a wonderful reminder of why we do what we do.
Thank you for sharing your story and for choosing HexClad. We truly appreciate your trust and are so happy to have you as part of the HexClad family. Should you ever need any further assistance, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Excellent warranty support with Hexclad
Hexclad might have the best customer service and warranty support I’ve ever experienced. Love their products and we have many of them. We had an issue with one of our pans where the cooking surface wound not come clean and we went to Hexclad’s website and submitted a warranty claim using video and pictures and within a couple hours I received notification that a new replacement pan was on its way. No further questions or difficulties whatsoever, just an immediate resolution. I can’t tell you how satisfying and simple it was to submit a claim with Hexclad warranty and get immediate satisfactory results!
July 7, 2026
Unprompted review
Reply from HexClad
Hello Michael,
Thank you so much for taking the time to share your story with us. We’re truly grateful to hear how smoothly your warranty claim process went and how quickly our team was able to get a replacement pan on its way.
We know how frustrating it can be when a trusted piece of cookware doesn’t perform the way it should, so we’re happy we could make the experience simple, efficient, and stress-free. Your kind words about our products and support team mean so much, and we’re thrilled to know that your HexClad collection continues to be part of your kitchen moments.
Thank you for choosing HexClad and for allowing us the opportunity to take care of you. If you ever need any help in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
This was an easy and smooth experience!
This was an easy and smooth experience!
Yahia K processed my claim quickly and efficiently. I was very impressed by their quick communication and efficiency.
July 7, 2026
Unprompted review
Reply from HexClad
Hello Cynthia, thank you for taking the time to share your experience with us.
We’re so glad to hear that Yahia K was able to make your claim process quick, smooth, and stress-free. Providing timely communication and efficient support is something we truly value, and we appreciate you recognizing the care and effort that went into assisting you.
Your feedback means a great deal to our team and encourages us to continue delivering the level of service our customers deserve. Thank you for choosing HexClad and for trusting us to be part of your kitchen journey.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Great customer service and warranty…
Great customer service and warranty processing
July 6, 2026
Unprompted review
Reply from HexClad
Hello there,
Your kind words truly made our day. We’re so glad to hear that your experience with our customer service and warranty process has been a positive one. At HexClad, we believe that taking care of our customers is just as important as creating cookware you love, and we appreciate you taking the time to share your feedback.
Thank you for choosing HexClad and for allowing us the opportunity to support you along the way. We’re grateful for your trust and continued support. If you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
I can’t say enough great things..
I can’t say enough great things about HexClad! Their cookware is absolutely incredible—high quality, durable, and a dream to cook with. We were already huge fans, but after recently experiencing their customer service, we’re even more sold on the brand.
Their warranty team went above and beyond to help with a replacement pan, making the entire process quick, easy, and completely stress-free. It’s rare to find a company that not only makes amazing products but also truly stands behind them and takes such great care of their customers.
HexClad has definitely earned customers for life in our household. Incredible cookware and outstanding customer service—highly recommend!
July 7, 2026
Unprompted review
Reply from HexClad
Hello Juliana, thank you so much for sharing your experience with us. Knowing that HexClad has become a trusted part of your kitchen and that our warranty support team was able to make your replacement process smooth means so much to our entire team.
We’re incredibly grateful for your kind words about both our cookware and the care you received from our support team. We believe creating exceptional products goes hand in hand with taking care of the people who choose HexClad, and we’re so happy to hear that we were able to deliver on that promise.
Thank you for choosing HexClad and for welcoming us into your home. We truly appreciate your support and look forward to being part of many more meals and memories in your kitchen.
If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Pans are amazing and customer service…
Pans are amazing and customer service provide a very quick response to queries.
July 7, 2026
Unprompted review
Reply from HexClad
Hello Claire,
It’s always wonderful to hear when a product brings confidence into your kitchen and support feels just as reliable. Thank you so much for sharing your kind feedback with us, we truly appreciate you recognizing both the quality of our pans and the quick assistance from our team.
We’re grateful to have you as part of the HexClad community, and we’ll continue doing our best to provide cookware and customer care that you can count on. Should you ever need any help or have any questions, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for allowing us to be part of your cooking journey.
Kareen - HexClad Support
quick respounse and good manner.
July 6, 2026
Unprompted review
Reply from HexClad
Hello Anne,
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and the opportunity to better understand your experience with HexClad. We’re always listening and value hearing from our customers, as your insights help us continue improving.
We’re sorry to hear about your concern and would be happy to assist you further. Please feel free to reach out to us at https://hexclad.com/pages/contact so our team can take a closer look and provide the support you need.
Thank you again for choosing HexClad and for being part of our community. Your trust means a great deal to us.
Kareen - HexClad Support
A Worthy Investment
Everything is extremely well made and durable, you know from the moment you take it out of the box that it's quality. Prep to use is quick and easy. While they are at a higher price point for most, look at it as an investment in the tools that you use to feed your family. We've been through 3 sets of pots and pans in the last 10 years and probably spent the same between those three, so if this only gets me 10 years of service I'm ahead of the game already. Definitely feel like I got my money's worth so far.
July 1, 2026
Unprompted review
Reply from HexClad
Hello Wayne,
A purchase that stands the test of time is exactly what we hope every customer experiences with HexClad. Thank you so much for taking the time to share your thoughtful feedback and for highlighting the quality, durability, and ease of use you’ve found in your cookware.
We truly understand that investing in premium kitchen tools is a big decision, and we’re grateful that you see your HexClad pieces as a long-term investment for your home and family. Knowing that our cookware has earned a place in your kitchen after your previous experiences with other sets means a great deal to our team.
We appreciate you choosing HexClad and trusting us to be part of your everyday cooking moments. Should you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Thank you again for your support and for welcoming HexClad into your kitchen.
Kareen - HexClad Support
Absolutely outstanding
Absolutely outstanding. We have the full set of pots and pans. The pepper mill has broken and within a couple of hours I received the shipping replacement email. The pans are brilliant
July 7, 2026
Unprompted review
Reply from HexClad
Hello Mary,
Thank you for sharing such a wonderful experience with us. It truly means a lot to hear that your full set of HexClad cookware has become part of your kitchen and that you’re enjoying the performance of your pans.
We’re sorry to hear that your pepper mill broke, but we’re glad our team was able to get a replacement arranged so quickly. We always want to make sure our customers feel supported, and we appreciate your patience and understanding while we took care of this for you.
Your kind feedback about our products and service is incredibly appreciated. Thank you for choosing HexClad and for trusting us to be part of your cooking journey.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Reply from HexClad
Hello Si,
Your kind words truly made our day. Thank you for taking the time to share your experience and for recognizing our customer service team. We’re so glad to hear that we were able to provide the support and care you deserve.
At HexClad, we believe every interaction matters, and feedback like yours inspires us to keep delivering a thoughtful and seamless experience for our customers. We’re grateful to have you as part of the HexClad community and truly appreciate you choosing HexClad for your kitchen.
If you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
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