Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (... See more
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I reached out to the HexClad customer support regarding an issue with my 10 inch frying pan that I had purchased in February 2026. After using the frying pan I noticed that there was a spot that wa... See more
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Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly ef... See more
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I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased. I have lead customer serv... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from HexClad
Hello Si,
Your kind words truly made our day. Thank you for taking the time to share your experience and for recognizing our customer service team. We’re so glad to hear that we were able to provide the support and care you deserve.
At HexClad, we believe every interaction matters, and feedback like yours inspires us to keep delivering a thoughtful and seamless experience for our customers. We’re grateful to have you as part of the HexClad community and truly appreciate you choosing HexClad for your kitchen.
If you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
I have nothing but praise for this…
I have nothing but praise for this cookware. My Son turned me on to it. I started with a small frying pan and have grown to a much larger variety of pans. and my small frying pan still is just like new. I know it is expensive but you never have to replace it and saves you a lot of money.
June 3, 2026
Unprompted review
Reply from HexClad
Hello Patti,
It means a great deal to hear that your HexClad collection has grown from a single small frying pan into a kitchen full of pieces you love. Knowing that your very first pan is still performing like new is exactly the kind of long-term experience we hope every customer has.
Thank you for sharing your thoughtful feedback. We understand that investing in quality cookware is a big decision, and we're so glad you've found the durability and performance to be well worth it over time. It's especially wonderful to hear that your son introduced you to HexClad and that it's become a trusted part of your kitchen.
If you ever have any questions or need assistance, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for taking the time to share your experience with us. Stories like yours truly make our day.
Kareen - HexClad Support
Warranty claim made simple!
I recently made my first warranty claim on a Hexclad product. The Hexclad support team made the process simple and addressed the claim quickly and professionally. I was very impressed with their team during this process. These days, it is very difficult to enclounter such well trained customer service representatives.
July 6, 2026
Unprompted review
Reply from HexClad
Hello Mary,
Your kind words truly made our day. Thank you for taking the time to share your experience with us.
We understand that making a warranty claim can sometimes feel like a frustrating process, so we’re thrilled to hear that our team was able to make it simple, smooth, and reassuring for you. Providing thoughtful and professional support is something we take great pride in, and your feedback means a lot to the entire HexClad team.
We’re grateful for your trust and for giving us the opportunity to make things right. Thank you for choosing HexClad and for being part of our community. Should you ever need further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Amazing customer service
After noticing a few chips appearing in our knife set I reached out to HexClad. Even though they couldn’t confirm if it was a manufacturing defect they replaced the two knives at no cost to us! It was much appreciated! Thank you so much for your generous customer service!
June 29, 2026
Unprompted review
Reply from HexClad
Hello Ashley,
We truly appreciate you taking the time to share your experience with us. We know how important it is to have confidence in the tools you use every day, and we’re glad we could step in and help make things right with your knives.
While we weren’t able to confirm the cause of the chips, we’re happy we could provide a replacement and ensure you continue enjoying your HexClad set. Your kind words about our customer service mean a great deal to our team and remind us why taking care of our customers matters.
Thank you for choosing HexClad and for giving us the opportunity to support you. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
When I contacted support for replacement part damaged in shipping
When I contacted support, Hady M was very good about answering right away once I was able to send the picture in of my broken lid. So far I LOVE my HexClad pans. I have used so many of them and they cook evenly and at lower heat. Thanks again for your fast service.
July 6, 2026
Unprompted review
Reply from HexClad
Hello Charlotte,
Thank you for sharing your experience with us. We’re so glad to hear that Hady was able to assist you quickly once you were able to send in the photo of your broken lid. We understand how important it is to have a smooth and timely support experience, and we truly appreciate your patience while getting everything sorted out.
It means a lot to hear that you’re loving your HexClad pans and that they’ve been helping you cook with even heat and lower temperatures. Your feedback is exactly what inspires us to keep creating cookware that makes everyday cooking easier and more enjoyable.
Thank you again for choosing HexClad and for taking the time to share your kind words with us. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
My pan is the least non stick pan I’ve…
My pan is the least non stick pan I’ve ever owned and can’t handle high heat. However the warranty has worked and is genuine- they’re sending a new one so hopefully this one is better.
July 6, 2026
Unprompted review
Reply from HexClad
Hello Nicole,
Thank you so much for taking the time to share your experience with us. We're sorry to hear your original pan didn't perform the way you expected. We know how disappointing that can be.
We're glad our warranty team was able to assist and get a replacement on the way. We appreciate the opportunity to make things right and are confident you'll have a better experience with your new pan.
As a helpful tip, we recommend preheating the pan on low to medium heat for 1–3 minutes before adding a small amount of oil or butter. While HexClad is designed to be nonstick, using a little cooking fat and avoiding high heat will help achieve the best cooking results and further reduce the chance of food sticking.
If you have any questions or need any assistance along the way, please don't hesitate to reach out to us through our contact page: https://hexclad.com/pages/contact. Our team is always happy to help.
Thank you again for your honest feedback, for giving us the opportunity to make things right, and most of all, thank you for choosing HexClad. We truly appreciate your support.
Kareen - HexClad Support
Celia went above and beyond to help me…
Celia went above and beyond to help me and I greatly appreciate it!
July 6, 2026
Unprompted review
Reply from HexClad
Hello Nancy,
Your kind words truly made our day. We’re so glad to hear that Celia went above and beyond to support you and provide the help you needed. We’ll be sure to share your appreciation with her, as recognition like this means so much to our team.
Thank you for taking the time to share your feedback and for allowing us to be part of your HexClad experience. We genuinely appreciate your support and are grateful that you chose HexClad for your kitchen.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always here to help and make sure you have the best experience possible.
Thank you again for choosing HexClad, and we’re thrilled to have you as part of our community.
Kareen - HexClad Support
The pans are not non-stick
The pans are not non-stick. The support team are unhelpful and simply say generic things like "your cooking on a temperature too high" which is not the case.
The pans come with an apparent lifetime warranty, however, they claim that the warranty does not cover it when the pans stick, even though that is what they are made for and what they are claimed to do..
These pans are not worth the money they cost. Apparently the CEO reads all these reviews, lets see if that is true.
Im left with a very expensive set of pans which stick like mad and will be replaced shortly. Not worth the money at all! Avoid avoid avoid.
July 6, 2026
Unprompted review
Reply from HexClad
Hello James,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it is when your cookware doesn't perform as expected. We also regret that your interaction with our support team left you feeling unheard.
HexClad cookware is designed to deliver excellent cooking performance when used and cared for according to our recommendations, and sticking is not the experience we want our customers to have. There are several factors that can contribute to food sticking, such as allowing the pan to preheat properly, using a small amount of cooking oil or butter, and ensuring the cooking surface is clean and properly maintained. That said, we'd like the opportunity to review your specific situation and determine the best way to help.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact. We appreciate the opportunity to make this right and look forward to assisting you.
Kareen - HexClad Support
Initially I was sceptical about…
Initially I was sceptical about Hexclad, I was bombarded by adverts and thought it was just another fad. But after a few month and a bit of research i finally took the plunk and decided to get some pans. I have to say they are as good as the hype!
I’m a keen cook and have fairly decent equipment but I was so impressed by these pans, they heat so quickly with excellent heat coverage and they really made my cooking better. I became a massive fan.
My wife will tell you I take more care of my pans than her or my kids and I do treasure them. Whilst loving the performance I did notice one of my three pans started to show some imperfection to the coating so I contacted hexclad under the warranty.
What followed was first class, hassle free service. A few quick emails and a new pan is on its way to me. No fuss, no drama, no trying to argue with me. Amazing- and just backs up that these pans are SO worth investing in.
I will be getting more very soon.
July 6, 2026
Unprompted review
Reply from HexClad
Hello Chris,
We know it's not easy to invest in new cookware, especially when there's so much hype around, so it means a lot that you took the time to do your research and gave HexClad a chance.
Hearing that our pans have elevated your cooking and earned a place alongside the rest of your kitchen equipment is incredibly rewarding. We also appreciate you sharing your experience with our warranty process. While we're sorry one of your pans developed an imperfection, we're glad our team was able to make things right quickly and without any hassle. That's exactly the kind of support we strive to provide.
We especially got a smile from your comment about taking better care of your pans than your wife or kids, we'll let you decide whether that's a compliment to the cookware or not!
If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for trusting us to be part of your cooking journey. We can't wait to be there when you're ready to add more pieces to your collection.
Kareen - HexClad Support
Hexclad Hybrid 8 Pan Warranty:
Hexclad Hybrid 8 Pan Warranty:
My commendations to Hexclad, and Edgar P., for a swift and speedy claims process. The process was straight forward, and I experienced absolutely NO hassle, AND an apology for my inconvenience. Thank you Hexclad. We have placed three orders with your company and there will be more! For those of you on the fence about this cookware, it's really one of the best and a great investment for long term performance.
July 1, 2026
Unprompted review
Reply from HexClad
Hello Wade,
Reading feedback like yours truly makes our day. Thank you so much for taking the time to share your experience.
We're delighted to hear that Edgar P. was able to make your warranty claim quick, straightforward, and hassle-free. While we're sorry you experienced an issue with your 8" Hybrid Pan, we're glad the process and resolution met your expectations, and that the apology and support helped turn things around.
It also means a great deal to know you've placed three orders with us and plan to add more to your collection. Your confidence in our cookware and your recommendation to others is something we genuinely appreciate. We strive to build products that perform for years to come, and we're grateful to be part of your kitchen.
If you ever need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for being such a valued member of our community.
Kareen - HexClad Support
They resolved my issue literally in 24…
They resolved my issue literally in 24 hours. I haven't seen any other company on the planet working that fast. Thank you very very much Haxclade.
July 5, 2026
Unprompted review
Reply from HexClad
Hello Ella,
We’re really glad to hear your issue was resolved in just 24 hours, and we appreciate you taking the time to share that experience with us. Fast, effective support like that is exactly what we aim for, and it means a lot to know it made a difference for you.
Thank you for your kind words and for choosing HexClad. Feedback like yours helps our whole team stay focused and keep improving.
If you ever need anything else, questions, support, or anything in between, you can always reach out to us at https://hexclad.com/pages/contact and we’ll be happy to help.
We’re grateful to have you with us and appreciate you being part of the HexClad community.
Kareen - HexClad Support
Do Not Believe the Marketing
Do Not Believe the Marketing
I bought HexClad pans expecting the "best of both worlds" nonstick performance they plaster all over their ads. What I got was a pan that failed at the one job nonstick cookware exists to do: not stick.
I followed their instructions to the letter — proper preheating, recommended oils, no metal utensils, hand washing, the works. Didn't matter. Food stuck anyway, on multiple pans, on multiple occasions, with multiple recipes. If a product fails when used exactly as instructed, that's not user error — that's false advertising.
And the sticking isn't even the worst part. Within a short time the pans started staining and discoloring, turning blotchy and uneven despite careful care. For a cookware line priced like a premium investment, this is embarrassing.
Speaking of price — this is where HexClad's whole pitch falls apart. You are paying a serious premium for "hybrid technology" that performs worse than nonstick pans a fraction of the cost. There is no version of price-to-performance math where this works out in HexClad's favor.
The final straw was customer service. When I reached out about the sticking, I was told that nonstick performance isn't covered under warranty. Think about that for a second: nonstick performance is the entire premise of the product, the exact feature splashed across every ad and product page, and it's the one thing they won't stand behind. That's not a warranty policy, that's a built-in excuse. They had a defective product, a customer who followed every instruction, and a clear pattern of failure — and instead of ownership, I got a technicality designed to avoid it.
Save your money. The marketing is polished. The product is not. Buy literally any mid-range nonstick pan and you will get better performance for less money and less heartbreak.
July 6, 2026
Unprompted review
Reply from HexClad
Hi Gareth,
Thank you for taking the time to share your experience. We're truly sorry to hear that your cookware has not performed as expected and understand how frustrating it must be.
We take concerns about food sticking, staining, discoloration, and your customer service experience seriously. Our goal is to provide cookware that delivers the performance our customers expect, and we stand behind our products. While cookware performance can be influenced by factors such as heat level, preheating, and cooking technique, we understand that you've made every effort to use the pans as directed, and we'd like the opportunity to review your case more closely.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide your proof of purchase (such as a receipt or order confirmation) along with clear images of the affected product? This information will help us expedite the review process and ensure your concern is handled as quickly as possible.
If you need any additional help or assistance, please reach out to us at https://hexclad.com/pages/contact.
For your reference, you can also review our warranty coverage here: https://hexclad.com/pages/warranty.
We appreciate the opportunity to look into this further and hope to work with you toward a satisfactory resolution.
Kareen - HexClad Support
Amazing Customer Service
The customer service representative I had the pleasure of corresponding with was amazing. They were timely in their response, made sure I had everything I needed and I felt went back above and beyond. I already loved the products but this individual alone made me for sure want recommend going straight to the company when ordering products.
July 5, 2026
Unprompted review
Reply from HexClad
Hello Erin,
Thank you for sharing such kind words with us. It truly means a lot to know that your experience with our Customer Support team left such a positive impression.
We're so glad our representative was able to respond promptly, make sure all of your questions were answered, and provide the level of care and attention you deserved. Hearing that their support not only reinforced your love for your HexClad products but also gave you the confidence to recommend ordering directly from us is incredibly meaningful. We'll be sure to share your wonderful feedback with the team, it will make their day.
If you ever need anything in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you again for choosing HexClad and for trusting us with your kitchen. Your support and recommendation mean more to us than you know.
Kareen - HexClad Support
Customer service is extremely fast and…
Customer service is extremely fast and efficient! I can’t believe that they solve my matter so quickly! They gave me a clear explanation and guide me step by step! No words can say about their service! The best choice ever I made to buy their cookware! Thank you so much!
July 5, 2026
Unprompted review
Reply from HexClad
Hello Angel,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our team was able to resolve your concern quickly, provide clear explanations, and guide you through everything step by step. Knowing that we could make the process easy and leave you feeling confident means a great deal to us.
Your trust in choosing HexClad for your cookware is something we never take for granted, and we're honored to be part of your kitchen. If you ever need any assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact, we're always happy to help.
Thank you again for choosing HexClad and for your thoughtful feedback. It truly means the world to our team.
Kareen - HexClad Support
Honodi gave excellent customer service!
Honodi was so quick with a response to a warranty claim and already has an replacement on the way! Super happy with the product, warranty, and customer service! Thank you!
July 5, 2026
Unprompted review
Reply from HexClad
Hello Ash,
What a wonderful update to read! We're so glad to hear that Honodi was able to respond quickly and get your replacement on the way. We know how important it is to have warranty claims handled smoothly, so it's great to hear the experience met your expectations.
Thank you for taking the time to share your feedback. It means a lot to us that you're happy not only with your HexClad product but also with the warranty process and the support you received. We'll be sure to pass your kind words along to Honodi, they'll truly appreciate it.
If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you for choosing HexClad and for being part of our community!
Kareen - HexClad Support
I would like to give a shout out to…
I would like to give a shout out to Erica T. for amazing support a few weeks ago. I am so impressed by the almost immediate response to my concern during the weekend and the quick solution to address it. The company really goes above and beyond for their customers.
June 20, 2026
Unprompted review
Reply from HexClad
Hello there,
Thank you so much for taking the time to recognize Erica T. and share your experience with us. We're so glad she was able to respond to your concern so quickly, especially over the weekend, and help get everything resolved for you. We understand how important it is to feel supported when something comes up, and it's wonderful to hear that Erica made such a positive impression.
Your kind words mean a great deal to our team, and we'll be sure to pass along your shout-out to Erica. Knowing that her dedication made a difference is the best recognition she could receive.
If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for being part of our community.
Kareen - HexClad Support
Melissa P was a positive Hexclad…
Melissa P was a positive Hexclad spokesperson. She quickly addressed the issue I was having in a responsible and positive manner.
July 5, 2026
Unprompted review
Reply from HexClad
Hello Gayla,
It truly means a lot to hear that Melissa was able to turn your experience into a positive one. We understand how important it is to have concerns addressed promptly, and we're so glad she was able to assist you with care, responsibility, and a positive attitude.
Thank you for taking the time to recognize Melissa's efforts and for sharing your experience with us. Feedback like yours is incredibly meaningful and reminds us why we strive to provide the best support possible.
If you ever need any additional assistance, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad.
Kareen - HexClad Support
Warranty help
we were able to replace an item very quickly with the help of Mostafa M. Mostafa M was helpful, clear and understanding. I I took some time to reach out before I could thinking that the process was going to take weeks, but it was actually seamless and painless. Super thankful for the great help!
July 4, 2026
Unprompted review
Reply from HexClad
Hello Amine,
What a wonderful review to read, thank you for taking the time to share your experience with us.
We're so glad Mostafa M. was able to make your replacement process quick and stress-free. It's completely understandable to expect something like this to take weeks, so we're especially happy to hear it turned out to be seamless and painless. We'll be sure to share your kind words with Mostafa, he'll truly appreciate knowing his clear communication and support made such a positive difference.
If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for trusting us to make things right.
Kareen - HexClad Support
Terrible pan
Terrible pan. I paid €180! Looks nice but that is it. Food sticks, even on medium heat, doesn’t mater what type of oil I use. Would not buy again. Bought a cheap pane for €25 much better. Do not buy.
My Update after Hexclad’s reply.
I have already tried reheating the pan, various amounts of oil & the food STILL stuck no matter what I cooked or how I cooked it. I wouldn’t buy again!
July 4, 2026
Unprompted review
Reply from HexClad
Hello there! Thank you for taking the time to share this, and we’re sorry to hear about your experience with your pan.
What you’re describing (food sticking, even with oil and medium heat) usually comes down to a few common usage factors rather than the pan itself. HexClad pans are designed to perform best with a proper preheat and a light layer of oil. If the pan isn’t fully preheated before adding food, sticking can happen even at medium heat.
A few tips that often make a big difference:
Preheat the pan for 1–2 minutes on medium heat before adding oil
Add a small amount of oil and let it warm up before adding food
Avoid overcrowding the pan, which can lower surface temperature and cause sticking
For proteins (like eggs or fish), let them naturally release before flipping—moving them too early can cause tearing and sticking
And if you’re still not getting the results you expect, please reach out to us at https://hexclad.com/pages/contact so our support team can take a closer look and help you further.
Kareen - HexClad Support
Was in need of a replacement part
Was in need of a replacement part and Diana was quick to respond to my inquiry about what I was needing. She was extremely friendly and helpful with information on what I was in need of.
After a few questions and a few minutes, my issue was resolved. Happy with her customer service.
All together, Happy with all my HexClad products.
July 4, 2026
Unprompted review
Reply from HexClad
Hello Michael,
It’s great to hear everything came together smoothly and that Diana was able to step in quickly to help get your replacement part sorted out.
We’ll be sure to pass along your kind words to her, she’ll really appreciate knowing her responsiveness and support made a difference. It’s always our goal to make sure any questions or issues are handled efficiently, so you can get back to enjoying your cookware without hassle.
We’re also glad to hear you’re happy with your HexClad products overall. That kind of feedback means a lot to us and the team behind the scenes.
If you ever need anything in the future, don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Grateful to have you cooking with us.
Kareen - HexClad Support
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