Liar liar pants on fire. emailed and in late Dec said that it was couriers issue. Emailed them subsequently and the email is not in use nor is the website active anymore. money gone forever.
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See what reviewers are saying
On 16 December ordered a chrome map for my husband for Christmas and was put in touch with "Andrea" who claimed my map was at customs. Her email address now doesn't exist - conveniently. What sort of... See more
My purchase never arrived, but, of course, It was paid for. Puxa, ano passado,por um anúncio no Instagram,comprei para a minha filha a "Hex Ultra 3D Glow Unicorn Mug × 1",da Hex Collections, lind... See more
If everyone was scammed, like I was, we could easily start a class action suit. It's a pain in the a$$ but if enough people jump on board, there's potential to hold to corporation to distribute the in... See more
The same
The same. Order didn't delivered from 09/11/17.
Today I wrote reguest to my bank to return my payment.
It's takes time. But i hope at least return my money.
If all who havn't received the map will do the same, then there is a hope that this company will no longer be able to mosh.
December 20, 2017
Unprompted review
Reply from Hex Collections
Hi Alla,
At Hex Collections we do all we can to meet the customers needs. Email us now at j.hill@hexcollections.com so we can immediately resolve this problem for you.
(Finish your email with #TrustPilot)
Kind regards,
Juliet
I've had the same issue
I've had the same issue, there is this girl "Nicole" who has been answering me some e-mails. Today I made a call to my local courrier and they have not received any package from these people (I placed my order in September).
We can't leave this issue aside, we must sue these mdfks and get our money back!
December 19, 2017
Unprompted review
Reply from Hex Collections
Hello Diego,
From our system it shows you have received the tracking number of your parcel.
As you have received you tracking number, which allows you to follow your order at every checkpoint, please can you remove your negative comment.
Kind regards,
Juliet
This is a scam
I found Hex through a Facebook advertisement. It all looked professional. Based on this I purchased the scratch map at the beginning of November 2017 for s Christmas present and guess what, it's not arrived.
I smelled a rat when their email used poor English, plus there was a lack of contact details. I feel stupid to have been duped as I consider myself to be pretty good at spotting scammers.
I'm reporting them to Facebook.
December 19, 2017
Unprompted review
Reply from Hex Collections
Hello Johnny,
As you have not received your product, I advise you to email us with your order number, concluding with #TrustPilot.
We will organise a replacement to be sent via DHL expressed ASAP.
Kind regards,
Juliet
Same thing
Same thing - ordered the map more than 4 weeks ago at my son’s request - 1 of 2 things he asked for for Christmas! Not arrived, stuck in customs apparently. Should have checked out reviews before purchasing!
December 19, 2017
Unprompted review
Reply from Hex Collections
Hey Dianne,
We at Hex Collections don't rest til we've satisfied every customer. Please email j.hill@hexcollections.com so we can sort this issue.
P.S- Conclude your email with #TrustPilot
Kind regards,
Juliet
Another person scammed by this company …
Another person scammed by this company i have now been waiting since 6th November - they just say its on its way but basically they just say ts on the way - this was for my 9 year old daughters xmas present! they just steal money!
December 18, 2017
Unprompted review
Reply from Hex Collections
Hello Helen,
I can assure you that we are not a scam.
Let me get your parcel to you ASAP. Please email j.hill@hexcollections.com and we will immediately solve this problem.
Kind regards,
Juliet
DO NOT BUY FROM THESE PEOPLE!!!!
DO NOT BUY FROM THESE PEOPLE!!!!! I bought something 2 months ago and still haven't received my item
They promise you on the site 3-5 days or worst case 30days and I'm yet to receive my item
CONTACTED THEM 3 TIMES TO COMPLAIN AND ALL I GET IS " it has been sent out it will arrive" THEY CANT EVEN TRACK MY ITEM TO SEE WHERE IT IS AS REQUESTED!!!
December 15, 2017
Unprompted review
Reply from Hex Collections
Hi Joey,
Let us resolve this issue as soon as we can. Email us at j.hill@hexcollections.com with your order number.
Conclude your email with: #TrustPilot
Kind regards,
Juliet
Awful company to order from. DO NOT BOTHER.
Awful company to order from. Been over 1 month now and have not received my order, yet Customer Service continues to 'assure me that it's on its way'. Completely unhelpful just copying and pasting from their FAQ page. Do not bother wasting your time or money ordering something from this website.
December 14, 2017
Unprompted review
Reply from Hex Collections
Hello Hailey,
This issue will be resolved by tonight, please email us at j.hill@hexcollections.com. When emailing us, conclude your email with #TrustPilot
Kind regards,
Juliet
Same story here
Same story here
Ordered the item over a month now and it never arrived.
Did a little search in amazon and found the same map with 11 euros so even if the map did arrive it would be still a scum
Never purchase anything from them
December 14, 2017
Unprompted review
Reply from Hex Collections
Hey George,
Email us at j.hill@hexcollections.com to resolve this issue (finish your email with #TrustPilot)
Kind regards,
George
SCAM
SCAM! Buyer beware
Work with your Credit Card company to get your money back. Don't waste your time- the product isn't coming.
December 13, 2017
Unprompted review
Reply from Hex Collections
Hello AS,
I can assure you that we are not a scam.
To prove this a DHL expressed replacement will be sent out to you. Email us with your details so this can be arranged.
P.S- Conclude your message with #TrustPilot
Kind regards,
Juliet
scam! bam! dam!
Item never showed up, been waiting over a month - apparently there is no way they can track the package either. Don't buy anything from them. I'm nervous now that they have my credit card number...
December 9, 2017
Unprompted review
Reply from Hex Collections
Hey Ryan,
There is no need to be nervous, I can assure you that we are not a scam.
Let us fix this issue today, please email us at j.hill@hexcollections.com finishing your email with #TrustPilot
Kind regards,
Juliet
Scam ...
Placed an order on 25 October 2017 and have yet to receive the Scratch Map. An email to customer service solicited an assurance the product was on its way on 27 November. It is now 6 December and I have not heard back from customer service despite several emails. A message to their Facebook page has been ignored. Reading through these, I'm pretty sure I've been scammed. Such a shame. Hope people get a chance to read these before making a purchase.
December 6, 2017
Unprompted review
Reply from Hex Collections
Hello Janet,
As you have not received your product, I advise you to email us with your order number, concluding with #TrustPilot.
We will organise a replacement to be sent via DHL expressed ASAP.
Kind regards,
Juliet
Scam...
Also ordered (and paid foolishly) the scratch map, now a month ago and no sight of it yet.. customer service is assuring me that it is on its way within the ”absolute nearest future”.
If it’s a scam or just a really really poorly held company is yet to be seen.. I’m surprised that a scam company would have active customer service?
December 5, 2017
Unprompted review
Reply from Hex Collections
Hi Madelene,
At Hex Collections we do all we can to meet the customers needs. Email us now at j.hill@hexcollections.com so we can immediately resolve this problem for you.
(Finish your email with #TrustPilot)
Kind regards,
Juliet
SCAM !
I ordered a scratch world map from Hex Collections after they advertised through Instagram. I have never received the product, I have contacted them several times and they simply say it is on the way but there are no tracking details and nothing has ever arrived. I cannot afford to lose this money and I feel so angry that I have had this money stolen.
DO NOT ORDER - THEY ARE SCAMMERS !!!!!!!!
December 5, 2017
Unprompted review
Reply from Hex Collections
Hello AG,
I can assure you that we are not a scam.
To prove this a DHL expressed replacement will be sent out to you. Email us with your details so this can be arranged.
P.S- Conclude your message with #TrustPilot
Kind regards,
Juliet
Item never delivered
Ordered a Hex Collections map over 6 weeks ago. Not shipped - customer service tells me it has been dispatched - every week, I wait, every week, they say the same thing. Do NOT order anything from this company. Check the other postings here, all of them say the same thing...
Update - received the map months past the order date.
November 29, 2017
Unprompted review
Reply from Hex Collections
Hey David,
Please email us now at j.hill@hexcollections.com in order to resolve your issue.
(Finish your email with #TrustPilot)
Kind regards,
Juliet
Never Received Product
I ordered back in October 2017. It said my product shipped on October 16th and I have yet to receive it. They keep saying sorry, we can only refund a returned product. Except it is impossible to return something you NEVER got. Atrocious customer service with the same response each time. Avoid them and find another trustworthy company.
November 28, 2017
Unprompted review
Reply from Hex Collections
Good evening Nick,
I can assure you that we are a trustworthy company.
Shoot us an email across and we can sort this matter right away.
Email: j.hill@hexcollections.com
Finish your email with #TrustPilot
Kind regards,
Juliet
Is a total scam they don't deliver the …
Is a total scam they don't deliver the products and they claim they sent it to you but they don't even give you a tracking number.
November 27, 2017
Unprompted review
Reply from Hex Collections
Hi Alejandro,
As you have not received your product, I advise you to email us with your order number, concluding with #TrustPilot.
We will organise a replacement to be sent via DHL expressed ASAP.
Kind regards,
Juliet
This company is a scam
This company is a scam. Does not post accurate information on their website, does not respond to emails quickly or clearly, etc. Do not trust them. If I could find a way to shut this organization down I would.
November 20, 2017
Unprompted review
Reply from Hex Collections
Hi Kate,
I can assure you that we are not a scam.
To resolve this issue email us at j.hill@hexcollections.com (finish your email with #TrustPilot)
Kind regards,
George
This is a scam
This is a scam. The customer service has been making a fool out of me for the last three months. I feel stupid to have been scammed of nearly £30 worth of my hard earned money from this company.
I was naive to think that this would be a legit transfer, but turns out that its just a front for stealing your money online.
I may never get my money back, but I hope if you are reading this then please stay away from this company.
Sincerely,
a troubled customer.
November 20, 2017
Unprompted review
Reply from Hex Collections
Hi Nigel,
I Guarantee you that Hexcollections is not a scam.
Your missing parcel will be out tonight, email us now at j.hill@hexcollections.com concluding your message with #TrustPilot
Kind regards,
Juliet
it is a scam
stay away from them
i never received my order, customer service keep saying "sorry" but nothing more. it's a scam. Even the reply to this review they made is fake. Don’t believe them, it’s a scam
November 15, 2017
Unprompted review
Reply from Hex Collections
Hello Paul,
I can confirm that we are not a scam.
As you have not received your product, I advise you to email us with your order number, concluding with #TrustPilot.
We will organise a replacement to be sent via DHL expressed ASAP.
Kind regards,
Juliet
Never received the world map ordered …
Never received the world map ordered for over 6 weeks now. Seems like a scam for sure... stay away.
November 12, 2017
Unprompted review
Reply from Hex Collections
Hello DM,
Please email us with your order number, concluding with #TrustPilot so we can organise a DHL expressed replacement to be sent out to you ASAP.
Kind regards,
Juliet
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