Hexo Electrical Testing Reviews 669

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 300 reviews, reviewers overwhelmingly had a great experience with this company, often praising the efficiency and professionalism of the service provided. Customers frequently highlight the helpfulness and knowledge of the staff, noting their ability to provide useful advice and clear explanations. Many people appreciate the prompt responses to inquiries and the quick scheduling of appointments, making the overall process smooth and stress-free. However, some customers also noted issues with communication post-inspection, mentioning delays in receiving reports or a lack of response to follow-up questions. A few other people also felt that initial low prices for inspections led to recommendations for costly work.

What people talk about most

Service

Customers had positive experiences with service, often describing it as professional, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Price

People report ambiguous experiences with price, with many initially attracted by competitive or cheap quotes.... See more

Response time

Clients share ambiguous opinions on response time, with many praising the quick replies to inquiries, prompt... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and kindness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Made the initial visit quickly. Hexo carried out all work efficiently. The remedial work was more expensive than I hoped but perhaps that is the standard rate. The booking process was easy and efficie... See more

Company replied

Rated 5 out of 5 stars

Great customer service, Alan was very kind and helpful over the phone. Helped us to turn around an EICR same day. Be aware however that if your home is build after 2017 likely you'll have type ac rcds... See more

Company replied

Rated 5 out of 5 stars

As we were undertaking our EICR for our flat, we stumbled across Hexo Electrical, and I can honestly say it was a pleasure. The office scheduled in a date and time for the EICR, which went unhi... See more

Company replied

Rated 5 out of 5 stars

I needed to do an EICR test and found Hexo on the Internet. They were fast in replying to my enquiries and an appointment by the electrician was quickly set up to carry out the request. The electricia... See more

Company replied


Company details

  1. Electrical Engineer
  2. Electrician

Written by the company

We offer residential and commercial electrical testing comprising: EICR certificates, Emergency Lighting Testing, PAT Testing, Homebuyers Electrical Reports and Fixed Wire Testing. We operate in London and the South East.


Contact info

4.2

Great

TrustScore 4 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice service from team

Professional service

February 7, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear you were happy with our professional service.
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Good service for EICR works

Good service, recommended.

February 7, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear you were happy with the service and appreciate the recommendation.
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Good service and helpful reps

Completed remedial works smoothly as well.

February 7, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear the remedial works were completed smoothly.
We really appreciate your review!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Good services from HEXO for EICR test…

Good services from HEXO for EICR test and remedial works.

February 6, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear you were happy with our EICR testing and remedial works.
We really appreciate your support!
We wish you all the best
Hexo Electrical Testing

Rated 1 out of 5 stars

This company is a scam

This company is a scam. They invent reasons to fail the EICR and then offer to make repairs at exorbitant prices. I have reason to believe that the electrician actually smashed a back box on a socket to create further work they can charge for. DO NOT be tempted by the low initial price. You will end up being fleeced for hundreds of pounds. SCAM ARTISTS!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Hexo Electrical Testing were fantastic

Hexo Electrical Testing were fantastic. Very reliable and great value for money. Would definitely recommend.

January 30, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your kind feedback!
We’re delighted to hear you found our service reliable and good value for money.
We really appreciate your recommendation and your support!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Very happy with the service from Hexo

Very happy with the service from Hexo - would definitely recommend

December 23, 2025
Unprompted review
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your kind feedback!
We’re delighted to hear you were very happy with our service and appreciate your recommendation.
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Polite and efficient service

Polite and efficient service. There were a number of updates that needed to be made to the electricity outputs in the house and the electrician from Hexo was friendly, helpful and did the job to a high standard.

January 7, 2026
Unprompted review
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your kind feedback!
We’re pleased to hear you found the service polite and efficient, and that the required updates were completed to a high standard.
It’s great to know the electrician was friendly and helpful throughout.
We really appreciate you taking the time to leave a review!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

I found the team at Hexo to be very helpful and prompt

I found the team at Hexo to be very helpful and prompt in their response in arranging the remedial works necessary for an EICR.

December 23, 2025
Unprompted review
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear the team was helpful and prompt in arranging the necessary remedial works following the EICR.
We really appreciate you taking the time to leave a review!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Would recommend

January 21, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear you were happy with our customer service and really appreciate your recommendation.
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

i am happy with the services provided

i am happy with the services provided, quick efficient professional

January 19, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re glad to hear you were happy with the service and found it quick, efficient, and professional.
We really appreciate your support!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Excellent service

Arrived on time carried out works. Recommend

January 14, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear everything was completed on time and appreciate your recommendation.
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Good service

They were prompt in coming out and got the results back to usafter a couple of days. The work we needed doing was £670 which was very fair price. A different engineer came today and did the work he was tidy and explained everything. Good customer service from them. I was very happy with hexo and would use them again

January 14, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your kind feedback!
We’re pleased to hear the inspection was carried out promptly, the report was returned quickly, and that the remedial work was completed to a tidy and well-explained standard.
It’s great to know you found the pricing fair and the service helpful throughout.
We really appreciate your support and would be happy to assist you again in the future!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Trustworthy Firm

We had Hexo out to do a ECIR at our rental property. It passed 5 years ago. I was amazed when i received there report as it said there were many C2 faults and that the remidials including a new fuse box will be nearly £900.
I was very doubtful, so i had the report checked over by a family freind, who said they were absolutly right. He looked over the report and around the property and said there were regulation changes and that the previous inspector also missed. No water bonding and fire rated down lights.
He reconed the price was pretty good, so ive had the work done by Hexo.
A very good experience overall, but you do wonder how somw contractors get there licences.
Beware, use a good firm like Hexo

January 13, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for taking the time to share such a detailed review.
We understand how surprising it can be to receive a report with multiple observations, especially when a previous inspection had passed.
We’re pleased to hear the findings were independently reviewed and confirmed, and that the reasons for the required remedial works were clearly explained.
It’s great to know you felt confident proceeding and that the work was completed to your satisfaction.
We really appreciate your trust in Hexo and your thoughtful feedback.
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Good and smooth service

EICR done quickly and documents sent without delay, whole process was smooth and remedial work was sorted out.

January 12, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear the EICR was completed promptly, the documents were sent without delay, and the remedial work was handled smoothly.
We really appreciate you taking the time to leave a review!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Quick and Cheap

Electrician came and did a quick, cheap and good job, well worth the price. Will definitely recommend.

January 12, 2026
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re glad to hear the work was completed quickly, to a good standard, and at a fair price.
We really appreciate your recommendation!
We wish you all the best
Hexo Electrical Testing

Rated 4 out of 5 stars

Great Service

Great Service

Hexo team reached out to us following our unsatisfactory outcome of the EICR, they explained very clearly all the observations. We booked them to correct these findings and all were addressed by the team in timely and efficient manner. I would highly recommend them.

December 17, 2025
Unprompted review
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your kind feedback!
We’re pleased to hear the team clearly explained the EICR observations and resolved all the findings efficiently and on time. We really appreciate your recommendation and your support!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Hexo team was great.

Hexo team was great.

They provided me with Domestic EICR quote quickly after my enquiry, they came back swiftly with earliest appointment and were great on the day. I would highly recommend them.

December 10, 2025
Unprompted review
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear you received a quick quote, a prompt appointment, and great service on the day.
We really appreciate your recommendation!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

Fantastic service and exceptional work!

Fantastic service and exceptional work as always. Would highly recommend HEXO!

January 8, 2026
Unprompted review
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you so much for your fantastic feedback!
We’re delighted to hear you continue to be happy with our service and work.
Your recommendation means a great deal to us — thank you for choosing HEXO!
We wish you all the best
Hexo Electrical Testing

Rated 5 out of 5 stars

I needed some follow-up work completed…

I needed some follow-up work completed after my EICR. Rebooking an engineer was very smooth, and they arrived within the agreed time. The work was completed quickly and efficiently.

January 6, 2026
Unprompted review
Hexo Electrical Testing logo

Reply from Hexo Electrical Testing

Thank you for your feedback!
We’re pleased to hear the follow-up work was easy to rebook, carried out on time, and completed efficiently.
We really appreciate you taking the time to leave a review!
We wish you all the best
Hexo Electrical Testing

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look