Chris Ballott was the engineer who came and he did a very good job. Informative and very personable. Also professional, neat, with a lot of expertise and gave us lots of information and advice. Set... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
Company replied
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, pr... See more
Company replied
Steffan was on charge of my broadband installation.He is very professional and experienced.I really apreciate all the explanations as the service work and the progress made over the installation. He... See more
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Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thy agreed a deal over the phone £11…
Thy agreed a deal over the phone £11 mount but somehow thy charged me £23 a month, too many hidden charge,
April 4, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Many thanks for your review. I am sorry to hear you had a negative experience with us with regards to your bill. I did try to request more information from you through Trustpilot to try and chase this up internally with the relevant team. As I did not hear back from you it is hard to understand why this might be the case specific to your account. I encourage you to contact our friendly customer service on info@heyb.co.uk referencing this case and we will be sure to help you and remedy any issues around this.
All the best,
Khushi
H!B
SLOW / Non Existent response to Plume issue
I have the mega fast Hey with 3 Plume pods to enhance coverage around the house. I had an issue with two Plume pods upstairs which went off line. Support tried help and then said she has escalated to a more senior team as she can’t resolve. Up to this point was fine, but then she said it could take up to two days for them to get back to me. It has been three days since, and there is no sign of the senior team to whom it was escalated. My issue with this type of support is that we are not living in the 2000s when internet at home was just entertainment and you could wait 2 days to get it fixed. Hey! have to step into the current times and take customer issues with more seriousness and sense of urgency.
Edit: Got a call after this review and after giving more information. Afraid to say that the technical feedback was totally useless: that my pods are too far away and "can i bring these closer like within 2 meters". I had explained that second pod is one story up so about 3 meters away from the first, and the 3rd pod was a further 6 meters from the 2nd pods.
It is unbelievable to get this type of technical input. Plume pods are supposed to enhance coverage in the house. These are not supposed to be 2 meters apart. The immediate issue of the two Pods going offline was resolved more or less by itself. But what is amazing is that they can call the customer and give the feedback from their Senior team that the pods are too far away. But they cant describe what is too far. Absolutely unbelievable!!
April 5, 2026
Unprompted review
Reply from Hey!Broadband
Hi Farooq,
Thank you for taking the time to update your review - we’re really sorry to hear your experience left you feeling this way. We understand how frustrating it is when the guidance provided doesn’t feel clear or helpful.
Following your initial query, our team did investigate the issue with your Plume pods and we’re pleased that they are now back online and working. However, we appreciate your feedback regarding the advice given around pod placement.
To clarify, Plume pods are designed to extend coverage, but their performance can be affected by distance, layout, and obstacles within the home. While they don’t need to be placed extremely close together, there is an optimal range where they perform best, and our team should have explained this more clearly and tailored the guidance to your setup.
We’re sorry that this wasn’t communicated in a helpful or detailed way during your interaction. That’s something we’ll take on board to improve how we support customers with more complex home layouts.
If you’re open to it, we’d be happy to take another look at your setup and provide more precise guidance to ensure you’re getting the best possible coverage from your pods.
Best wishes,
Khushi
H!B
It was really nice talking to Randy…
It was really nice talking to Randy Ndlovu and she sounds very professional and explained everything things nicely, thank you so much.
April 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband - we are so pleased to hear you have had a 5 star experience with our customer service team - I will be sure to pass on your kind words! Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
HEY BROADBAND PRE AND POST INSTALLATION
Straight forward company to deal with.
No stress with installation, polite work people and regularly kept up to date via email and telephone. Thank you!!
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wandy,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you had a no hassle experience getting installed and #happilyconnected to your new fast and reliable full fibre broadband. It is also nice to hear you love the service we deliver before and after installing - this is exactly what we strive for!
Best wishes,
Khushi
H!B
Top Notch Installation
Stefan (my installer) was very polite and accommodating with cable route and box positioning.
Top notch 10/10.
Thank you.
April 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jeremy,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Chris bellot was amazing he did an…
Chris bellot was amazing he did an amazing job hiding the fibre cable and speeds are as described. Excellent service
April 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Avneet,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Really great service and response
Really great service and response. Ran into issues with laying the fibre but they have been out several times, kept me informed and are running a new cable just for me. Perfect. Thank you.
March 13, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jag,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear our friendly support team were able to deliver the 5 star experience we strive for! Thanks for choosing us to stay #happilyconnected
Wishing you a great Easter weekend ahead!
Best wishes,
Khushi
H!B
Pedro Brito was a Very polite efficient…
Pedro Brito was a Very polite efficient and help man. Excellent service
March 31, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Laura,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Ibrahim,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
FRAUD!
The install Engineer blew a huge piece of stone and render off my external wall( £400 damage) while drilling out for cable entry.
He left without telling me and saying goodbye.
When I inspected after realising he had gone I found the bay tree had been moved to cover it over!
I've since complained again after they offered me 1 month free broadband (12 quid!) and are now sending me paperwork with my forged signature on it saying that I signed the installation off!
This company will actually resort to fraud to get away with the damage they caused!
Needless to say the police and my lawyer have now been given all the evidence of this and I have very good grounds to sue for fraud.
Disgusting company.
DO NOT USE!
March 30, 2026
Unprompted review
Reply from Hey!Broadband
Hi Matt,
We’re very sorry to read your review — this is clearly a serious concern, and not the experience we want any customer to have.
We did reach out to gather further details so we could investigate this fully, but unfortunately we didn’t receive a response in time to progress this internally and provide you with a clear update.
Given the nature of what you’ve described, we would like to look into this as a priority. We take any concerns regarding property damage and documentation extremely seriously and it’s important we review all the details thoroughly.
Please could you get back in touch with us directly at info@heyb.co.uk with your account details and any supporting information, so we can escalate this appropriately and work towards a resolution.
All the best,
Khushi
H!B
Good service provided by crish.
Good service provided by crish.. He done very heard work and we are very happy joining hay network ♥️♥️
March 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Harjasan,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear our friendly support team were able to deliver the 5 star experience we strive for! Thanks for choosing us to stay #happilyconnected
Wishing you a great Easter weekend ahead!
Best wishes,
Khushi
H!B
Chris Bellott came to our house for…
Chris Bellott came to our house for installation. He was friendly and helpful. Easy installation and great service .
WiFi speed is also great
March 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Araveen,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Manjeet,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Pretty crap technical support
Pretty crap technical support. The network wasn’t appearing on one of my devices list for me to connect. I have been running around in circles speaking with different people who appear to be incapable of solving the issue. Don’t fall for the good monthly price. You’re better off going with one of the other established providers
March 29, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
We’re sorry to hear about your experience and understand how frustrating this must have been, especially when trying to get a device connected.
Our technical team has investigated this and identified that the issue relates to the Wi-Fi band settings, which can sometimes affect compatibility with certain devices, such as smart equipment. We’ve since made adjustments to separate the bands to help resolve this.
We’re currently waiting to hear back from you to confirm everything is now working as expected, and we understand you’ve been travelling. As soon as you’re back, we’d be more than happy to pick this up with you and make sure everything is fully resolved.
Please don’t hesitate to get in touch — we’re here to help and will work with you to get this sorted.
All the best,
Khushi
H!B
Great customer service
Great customer service, Siphiwesihle was particularly helpful with satisfying my request.
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dean,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear our friendly support team were able to deliver the 5 star experience we strive for! Thanks for choosing us to stay #happilyconnected
Wishing you a great Easter weekend ahead!
Best wishes,
Khushi
H!B
chris bellot’s work
chris bellot’s work has been great. Very kind and done an Amazon job. Everything works great
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Daniel,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
Daniel was great help over two day and…
Daniel was great help over two day and sending the new Internet box thanks for all your help 5 stars
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Keith,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear our friendly support team were able to deliver the 5 star experience we strive for! Thanks for choosing us to stay #happilyconnected
Wishing you a great Easter weekend ahead!
Best wishes,
Khushi
H!B
Daniel from tech resolved my issue
Daniel from tech support was very knowledgeable and patient working through and finally resolving my issue. Hopefully all will be well now. I will need to monitor for the next 48 hours to fully ensure all is well.
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Irene,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear our friendly support team were able to deliver the 5 star experience we strive for! Thanks for choosing us to stay #happilyconnected
Wishing you a great Easter weekend ahead!
Best wishes,
Khushi
H!B
The engineer was great 👍🏾 cleaned up…
The engineer was great 👍🏾 cleaned up worked fast and well
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! GinLxrd,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
HeyBroadband is great
Initial contact was Sam who was helpful, informative, and clearly explained the process of swapping my WiFi connection. Pedro completed the installation, showed me how it worked, and reconnected my TV’s. Nothing was too much trouble
March 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mary,
Many thanks for taking the time to review Hey!Broadband. We are so pleased you had a 5 star experience getting installed with your new fast & reliable full fibre broadband! Thanks for choosing us to stay #happilyconnected and happy streaming!
Best wishes,
Khushi
H!B
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